4. How to pay

There are different payment options for the SSAF, depending on whether you're a domestic student, or an international student. 

Domestic students

All students have to pay the Student Services and Amenities Fee (SSAF), whether domestic, international, undergraduate or postgraduate – although some students are exempt.

To pay your SSAF, you can either (1) pay upfront by the fees due date, or, if eligible, (2) use a SA-HELP loan to pay your fee.

How to apply for a SA-HELP loan

The application process only takes a few minutes to complete.

If you're eligible for SA-HELP, first log in to mySI-net to apply for a loan, then:

  1. Go to 'Financials'.
  2. Go to 'SA-HELP eCAF'.
  3. Follow the steps and submit.

The deadline for applying for a SA-HELP loan is the SA-HELP payment date.

You only need to submit a SA-HELP application once for your UQ program. If you change programs please submit a new SA-HELP eCAF.

If you're a New Zealand Special Category visa holder, contact Student Fees to apply for a SA-HELP loan.

Tax file numbers

You need a tax file number to successfully apply for a SA-HELP loan.

The tax file number, name, and date of birth on your eCAF must match your tax file number, name, and date of birth held by the Australian Taxation Office (ATO).

The simplest way to check or update your personal details with the ATO is through a myGov account or by phoning the ATO.

Learn more about updating your personal details in mySI-net

FAQs

What's an eCAF?

An "eCAF" is an electronic Commonwealth Assistance Form available online through mySI-net. Completing the form is compulsory if you want to set up a SA-HELP loan.

What's the SA-HELP payment date?

Your SA-HELP debt is incurred immediately after this date. A SA-HELP debt cannot be removed after it is incurred.

What happens if I don't have a tax file number?

Apply for one immediately. It can take some time for the ATO to issue tax file numbers.

Once you've applied, please ask the ATO to issue an interim "Certificate of Application for a TFN" and submit it to a Student Centre.

If you don't have a tax file number or "Certificate of Application for a TFN" by the SA-HELP payment date, you will have to pay your SSAF upfront.

What happens if I change programs?

Immediately submit a new eCAF if you switch UQ programs or add a program (e.g. from a single program to a dual program).

How do I cancel my request for a SA-HELP loan?

If you change your mind about applying for a SA-HELP loan before the SA-HELP payment date, please:

  1. Log in to mySI-net.
  2. Go to 'Financials'.
  3. Go to 'Remove SA_HELP Request'.

You must pay the SSAF upfront within two business days of removing a SA-HELP loan.

An updated invoice will appear within 24 hours showing the SSAF amount due.

How does SA-HELP work?

For an explanation of SA-HELP, visit the Australian Government's StudyAssist website.

Upfront payments

To make an upfront payment, first log in to mySI-net, then:

  1. Go to 'Financials'.
  2. Go to 'Pay my fees now' in the left-hand side menu.
  3. Follow the steps and submit.

Upfront payments are due by the due date displayed under 'Financials' in mySI-net.

A SSAF debt is incurred after the relevant SSAF payment date.

The SSAF is not refundable once incurred.

International students

Your Student Services and Amenities fee must be paid by the fees due date.

To make an upfront payment, please:

  1. Log in to mySI-net.
  2. Go to 'Financials'.
  3. Go to 'Pay my fees now'.
  4. Follow the steps and submit.

More information about different payment options is available.

A SSAF debt is incurred after the relevant SSAF payment date. The SSAF is not refundable once incurred.