4. How to pay

There are different payment options for the SSAF, depending on whether you're a domestic student, or an international student. 

Domestic students

To pay your Student Services and Amenities Fee, you must either:

How to apply for a SA-HELP loan

If you're eligible for SA-HELP, please use mySI-net to apply for a SA-HELP loan:

  1. Log in to mySI-net.
  2. Click the Financial tab.
  3. Click "SA-HELP eCAF".
  4. Follow the steps and submit.

Please note that you need a tax file number in order to successfully apply for a SA-HELP loan.

The application process should only take a few minutes to complete.

The deadline for applying for a SA-HELP loan is the SA-HELP payment date.

You only need to submit a SA-HELP application once for your UQ program. If you change programs you will need to submit a new SA-HELP eCAF.

New Zealand Special Category Visa holders must contact Student Fees to apply for a SA-HELP loan.

FAQs

What's an eCAF?

An "eCAF" is an electronic Commonwealth Assistance Form available online through mySI-net. Completing the form is compulsory if you want to set up a SA-HELP loan.

What's the SA-HELP payment date?

Your SA-HELP debt is incurred immediately after this date. A SA-HELP debt cannot be removed after it is incurred.

What happens if I don't have a tax file number?

Apply for one immediately. It can take some time for the ATO to issue tax file numbers.

Once you've applied, please ask the ATO to issue an interim "Certificate of Application for a TFN" and submit it to a Student Centre.

If you don't have a tax file number or "Certificate of Application for a TFN" by the SA-HELP payment date, you will have to pay your SSAF upfront.

What happens if I change programs?

Immediately submit a new eCAF if you switch UQ programs or add a program (e.g. from a single program to a dual program).

How do I cancel my request for a SA-HELP loan?

If you change your mind about applying for a SA-HELP loan before the SA-HELP payment date, please:

  1. Log in to mySI-net.
  2. Click the Financial tab.
  3. Click the "Remove SA_HELP Request".

You must pay the SSAF upfront within two business days of removing a SA-HELP loan.

An updated invoice will appear within 24 hours showing the SSAF amount due.

How does SA-HELP work?

For an explanation of SA-HELP, visit the Australian Government's StudyAssist website.

Higher Education reforms

On 1 May 2017, the Australian Government proposed a range of reforms, including changes to government subsidies, Commonwealth support and HELP loans. For information about how these reforms may affect you, see the Australian Government’s Study Assist website.

Upfront payments

To make an upfront payment, please:

  1. Log in to mySI-net.
  2. Click the "Financial" tab.
  3. Click "Pay my fees now".
  4. Follow the steps and submit.

Upfront payments are due by the relevant upfront SSAF due date.

More information about different payment options is available.

A SSAF debt is incurred after the relevant SSAF payment date.

The SSAF is not refundable once incurred.

International students

Your Student Services and Amenities fee must be paid by the relevant upfront SSAF due date.

To make an upfront payment, please:

  1. Log in to mySI-net.
  2. Click the "Financial" tab.
  3. Click "Pay my fees now".
  4. Follow the steps and submit.

More information about different payment options is available.

A SSAF debt is incurred after the relevant SSAF payment date

The SSAF is not refundable once incurred.

Contact

If you have any questions about fees or payments, submit a question to UQ Answers, visit a Student Centre or contact Student Fees:

(07) 3365 2328