Prepare for semester

IT at UQ

Throughout your time at UQ, you’ll use a range of IT services and systems to support your learning and research.


This is the University’s central administration system. Both staff and students use mySI-net – it acts as the official record for all students.

You can use mySI-net to:

  • enrol in courses
  • update personal details
  • sign-on to classes (lectures, tutorials, labs, etc.)
  • pay fees
  • defer exams
  • view final grades
  • request a change of program.

my.UQ website

my.UQ is the main information resource for students – in fact, you're on the my.UQ website right now!

The website has a catalogue of topics to help you navigate your way through student life and provides links to a whole range of instructions, regulations and forms.

Students use my.UQ almost daily – it’s a destination for finding answers to your questions, checking University communications and managing your day-to-day studies.

my.UQ also provides access to the Dashboard: your personal portal that links to your email, timetable and other study resources.

Go to my.UQ

my.UQ Dashboard

This web portal links to a whole range of personalised resources and communications for students. Through the Dashboard you can:

  • access email
  • access Blackboard (Learn.UQ)
  • view your timetable
  • check your student records
  • browse news and events
  • view your calendar and bookmarks
  • submit certain forms through 'My Requests'
  • find shortcuts to UQ apps and websites.

You can access the Dashboard from the my.UQ homepage.


Blackboard is hosted on the Learn.UQ website and is the major learning management system used at UQ. Through Blackboard you can:

  • view lecture notes and recordings
  • view your course profiles
  • read messages from your course coordinator
  • collaborate with other students
  • submit assessment through TurnItIn
  • view assessment results.

Online training modules are available through UQ Library if you need more information about using Blackboard.


Under 18 internet access

If you're under 18 years of age, you have to get your parents' consent to use an internet connection provided by UQ.

We recommend applying before semester starts – it's a quick process.

Apply for internet access

Student number and username

We use your eight-digit student number to identify who you are in all university matters. When you send any university-related emails, always include your student number.

Your student username begins with a lower case ‘s’ followed by the first seven digits of your student number. Use this username to log in to Starting at UQ, mySI-net, my.UQ, Single sign-on, and campus computers.

You'll receive a student number and username after you accept your offer and activate your account.

 Your student details

Log in to see your student information, including your username and student number.

Student email

When you start at UQ, you’re given an Office 365 email account. Your official student email address ends with

It’s important to check this email account on a daily basis. We’ll use it for all important correspondence about your studies and for urgent information broadcasts.

To activate your student email, click on the email icon in the my.UQ Dashboard. 

After you click on the email icon, you'll be directed to a page where you can set up a password.

Your Office 365 account is a permanent account that you can access for life through the Microsoft Office 365 website. This means you can continue using it even after you graduate.

After you activate your student email, you can access your email online or set up an inbox on your mobile device.

Remember, your student account username and password are separate to your student email username and password. If you forget your email password, you can reset it. Don't try to reset your email password through the Microsoft website.

Free software

As a UQ student, you're entitled to a free copy of Microsoft Office 365, which includes Word, Excel, Powerpoint, Outlook and more. You also have access to other free specialist software.

Campus wifi and wired internet

There are three wifi services available to students:

1. UQ Wifi is the default wireless network on all campuses. It provides secure access for all standard devices. Use your student username and password to connect.

2. Eduroam is an international internet roaming service. It’s available at universities, research centres and education providers in almost 100 countries around the world. Use the username format to connect.

3. UQ Visitor is the wireless network for the UQ community and campus visitors. It provides minimal bandwidth and is only suitable for basic things like checking email. You don’t need a username or password to connect.

Students on Herston campus

If you want to connect to the UQ wifi network from your personal device at Herston, you will need to use UQ's virtual private network.

Wired network

Use your student username to sign in to UQ computers.

Data quotas

There is a 50GB maximum limit for both your email inbox and monthly data usage:

  • 50GB of monthly data across both wifi and wired internet connections
  • 50GB inbox limit.

Tech support

Login not working? Word doc being weird? Visit AskUs, located in eight branches of the UQ Library. Expert staff are ready to help with student IT problems, including:

  • internet connections
  • UQ usernames and passwords
  • login
  • Blackboard
  • TurnItIn
  • printing, scanning and copying.

If you ever have any IT problems or questions, contact AskUs. If they can't help, they'll point you in the right direction.

Find out how you can contact AskUs

H: drive

All students receive an H: drive (home drive) with 100MB disk space. You can save files to your H: drive and then access them on or off campus.

The easiest way to access your H: drive is through 'myFiles' in the my.UQ Dashboard.

Want to know more?

my.UQ offers detailed information and guides about lots of IT topics.

How can we help?

Got IT problems? AskUs in the UQ Library has IT solutions:

Visit AskUs in the UQ LibraryStudent IT help resources

Report any problems you experience with the Starting at UQ website.