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Connecting to wifi

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UQ continues to invest significantly in providing a world-class wireless network (Wi-Fi) service to foster innovation, collaboration, and achievement wherever, and whenever, students and staff are on campus or at a UQ site.

The wireless network is the preferred way to connect and provides the following benefits:

  • Reliable: the Wi-Fi is engineered with the latest technology to keep you connected while on campus.
  • Fast: access course materials and online resources, conduct research, or communicate with colleagues quickly and efficiently with the network’s high-speed internet access.
  • Flexible: work where you want, when you want, while fostering collaboration and results.
  • Secure: robust security measures safeguard your data and protect you against unauthorized access.
  • Accessible: easily connect your devices without additional cables or complicated setup processes - simple, convenient, and hassle-free.

Connect to the Wi-Fi on your computer or mobile device by following the below instructions for your operating system.

Step 1: Select a wifi network

  1. Select the network icon in the taskbar at the bottom right of your screen.
  2. Choose the network you want to connect to. If you're connecting to UQ Wifi or Eduroam, make sure ‘Connect automatically’ is ticked.
  3. Connect.

Step 2: Enter your username and password

UQ Wifi

Enter your UQ account username and password. If you're a:

  • student, your username starts with an ‘s’
  • staff member, your username starts with ‘uq’ (e.g. uqjblog3).

Eduroam

Use a modified version of your UQ account username with your usual UQ account password to connect to Eduroam.

Enter your:

  • UQ account username in the format username@uq.edu.au. For example, s1234567@uq.edu.au for students or uqjblog3@uq.edu.au for staff
  • UQ account password.

If you're a visiting student or staff member from another university, use the same Eduroam login details as you normally use at your own institution. For example, QUT students should use username@qut.edu.au.

Step 3: Accept the certificate

When you connect for the first time, you may be asked to verify a certificate. This will be named:

  • 'uq.edu.au' if you’re connecting to UQ Wifi
  • 'eduroam.uq.edu.au' if you’re connecting to Eduroam.

Continue to accept the certificate.

The network you're connected to should then show as 'Connected'.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.

Select your operating system:

iOS for iPhone and iPad

These instructions are for iOS 17. You can read the steps below or watch a video guide:

Watch: Connecting to the UQ Wifi network on iOS

Watch: Connecting to the eduroam network on iOS

If you’re using an earlier or later version of iOS, you should be able to use these instructions, but some details may be different.

Step 1: Select a wifi network

Launch 'Settings' and then go to 'Wi-Fi' and select the network you want to connect to.

Step 2: Enter your username and password

UQ Wifi

Enter your UQ account username and password. If you're a:

  • student, your username starts with an ‘s’
  • staff member, your username starts with ‘uq’ (e.g. uqjblog3).
Eduroam

Use a modified version of your UQ account username with your usual UQ account password to connect to Eduroam.

Enter your:

  • UQ account username in the format username@uq.edu.au. For example, s1234567@uq.edu.au for students or uqjblog3@uq.edu.au for staff
  • UQ account password.

If you're a visiting student or staff member from another university, use the same Eduroam login details as you normally use at your own institution. For example, QUT students should use username@qut.edu.au.

Step 3: Accept the certificate

When you connect for the first time, you’ll be asked to verify a certificate. This will be named:

  • 'uq.edu.au' if you’re connecting to UQ Wifi
  • 'eduroam.uq.edu.au' if you’re connecting to Eduroam.

Trust the certificate. You’ll be returned to the network selection screen. Once the icon stops spinning you’re connected to wifi.

You can confirm you’re connected by going to your wifi settings. You should see a tick beside the network you’re connected to.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.


macOS

These instructions are for macOS Ventura (13). If you’re using an earlier or later version of macOS, you should still be able to use these instructions, but some details may be different.

Step 1: Select a wifi network

  1. Select Wi-Fi in the menu bar at the top right of your screen. Make sure Wi-Fi is turned on.
  2. Choose the network you want to connect to.

View an image of Wi-Fi in the menu bar

Step 2: Enter your username and password

UQ Wifi

Enter your UQ account username and password. If you're a:

  • student, your username starts with an ‘s’
  • staff member, your username starts with ‘uq’ (e.g. uqjblog3).
Eduroam

Use a modified version of your UQ account username with your usual UQ account password to connect to Eduroam.

Enter your:

  • UQ account username in the format username@uq.edu.au. For example, s1234567@uq.edu.au for students or uqjblog3@uq.edu.au for staff
  • UQ account password.

If you're a visiting student or staff member from another university, use the same Eduroam login details as you normally use at your own institution. For example, QUT students should use username@qut.edu.au.

Step 3: Accept the certificate

When you connect for the first time, you may be asked to verify a certificate. This will be named:

  • 'uq.edu.au' if you’re connecting to UQ Wifi
  • 'eduroam.uq.edu.au' if you’re connecting to eduroam.

To accept the certificate:

  1. Select 'Continue'.
  2. Enter your computer’s password (not your UQ account password) to update your Certificate Trust Settings.

You can confirm you’re connected by selecting Wi-Fi in the menu bar again. You should see a tick beside the network you’re connected to.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.

UQ wifi

Watch: Connecting to the UQ Wifi network on Android

Steps may be slightly different on your screen, depending on the version of Android you are using and your device.

  1. Go to your wifi settings and select the 'UQ' wifi network.
  2. Check your settings match these:
    • Identity: Enter your UQ username and password. If you're a:
      • student, your username starts with an 's' (e.g. s9871234).
      • staff member, your username starts with 'uq' (e.g. uqjblog3).
    • Password: Enter your UQ password
    • CA certificate: Use system certificates
    • Domain: uq.edu.au
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPV2
  3. Select 'Connect'.

The first time you connect, you may be asked to verify and accept a certificate. This will be named 'uq.edu.au'.

Continue to accept the certificate.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.

Eduroam

Watch: Connecting to the Eduroam network on Android

Steps may be slightly different on your screen, depending on the version of Android you are using and your device.

  1. Go to your wifi settings and select the 'eduroam' wifi network.
  2. Check your settings match these:
    • Identity: Enter your UQ username in the format username@uq.edu.au. For example, s9871234@uq.edu.au for students or uqjblog3@uq.edu.au for staff.
    • Password: Enter your UQ password
    • CA certificate: Don't validate
    • EAP Method: PEAP
    • Phase 2 authentication: MSCHAPV2
  3. Select 'Connect'.

If you're a visiting student or staff member from another university, use the same Eduroam login details as you normally use at your own institution. For example, QUT students should use username@qut.edu.au.

The first time you connect or after replacement, you may be asked to verify and accept a certificate. This will be named 'eduroam.uq.edu.au'.

Continue to accept the certificate.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.

Connect using the 'geteduroam' app

If you have problems connecting to eduroam using the above instructions, you can try connecting to eduroam using the 'geteduroam' app.

  1. Download 'geteduroam' from the Google Play Store.
  2. Open the app, search for The University of Queensland, then select it.
  3. Tap 'Next'.
  4. Enter your:
    • UQ account username in the format username@uq.edu.au
    • UQ account password.
  5. Select 'Connect to network'.

Eduroam will now connect on your device.

These instructions are specific to Ubuntu 20.04 LTS though may applicable to other Linux distributions.

Step 1: Select a Wi-Fi network

  1. Select the 'Network' icon at the top right of the Ubuntu interface to access the Wi-FI settings. These settings can also be accessed by selecting the 'Show Applications' icon at the lower left of the Ubuntu interface, then selecting the 'Settings' icon.
  2. Choose either the UQ or eduroam Wi-Fi network as required. Visitors from educational institutions external to UQ will need to select the eduroam option.
  3. Click Connect.

Step 2: Set additional settings

You will be required to configure a number of settings the first time you connect to a UQ Wi-Fi network.

Adjust your settings to:

  • Wi-Fi security: WPA & WPA2 Enterprise
  • Anonymous identity: leave blank
  • Domain: uq.edu.au
  • CA certificate: None
  • CA certificate password: leave blank
  • No CA certificate is required: tick this box
  • PEAP version: automatic
  • Inner authentication: MSCHAPv2
  • Username: enter your username followed by @uq.edu.au. For example:
    For UQ staff: uqjblog3@uq.edu.au
    For UQ students: s1234567@uq.edu.au
    For visiting eduroam users: username@qut.edu.au
  • Password: enter the password associated with you username.

Once these settings have been updated, click Connect to connect your device to the Wi-Fi network.

Step 3: Accept the certificate

When you connect for the first time, you may be asked to verify a certificate. This will be named:

  • 'uq.edu.au' if you’re connecting to UQ Wifi
  • 'eduroam.uq.edu.au' if you’re connecting to eduroam.

Continue to accept the certificate.

To confirm that you have successfully connected to a Wi-Fi network, you should see the word 'connected' alongside the chosen Wi-Fi network.

UQ's Wifi certificates are renewed yearly, at which time you will be asked to verify a new certificate.

UQ students and staff have a choice of two wifi networks:

  • UQ Wifi is the primary wireless network for students and staff at all campuses
  • Eduroam is a wifi network available at participating universities and institutions, including UQ.

Wifi coverage

UQ has one of the largest university wifi networks in Australia, but signal strength can be affected by where you are on campus. Certain building materials, internal walls and your distance from a router can weaken your wifi connection. If you experience weak or no signal in a UQ building, please submit an IT request for investigation.

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