Prepare for semester

Before requesting an ID card

• Complete any outstanding tasks on mySI-net. 
• Enrol in at least one course for the current semester on mySI-net. 
• Check your graduation date is correct in mySI-net.
• Wait 48 hours for any changes to update.

Choose a photo

We only accept photos that meet our requirements.

Your photo must: 

• clearly show your face and upper shoulders
• have a plain white or light-coloured background
• have you facing straight at the camera (no side angles)
• be in JPG, PNG, or PDF format.

Don't submit photos:

• with accessories or hair that block your face (religious headwear is fine)
• with a busy or distracting background
• taken from an inappropriate angle (such as side-on)
• with hand signs or props
• with other people visible 
• where you're too far away from the camera
• that are blurry
• that are edited (such as using filters or re-touching software).

Request an ID card 

Most students can request an ID card through this form, except for UQ College students - contact UQ College to request your ID card.

You'll be asked to upload a government-issued document, such as your passport, to confirm your identity.

See conditions of use to learn why we collect this information, how we use it, and alternatives for uploading government documents online. 

Request a student ID card

You'll be sent a confirmation email to pick up your ID card if your request is approved.

If your request is rejected follow the instructions in the email and send a reply. If you don't reply, we'll assume you no longer need an ID card and won't process your request.

Wait times

The time it takes to process your request is usually:

• 8-10 business days during peak times, such as the beginning of the semester
• 3-5 business days outside of peak periods.

Long wait times

If you haven't heard from us in 10 business days, check your UQ emails, including the spam folder. We may have asked you for some extra information (such as a new photo, government document, or graduation date update). If you haven't received an email, submit a new request.

You'll need to pick up your ID card or organise for someone else to do it on your behalf. We can't post your ID card to you. 

Pick-up locations

• St Lucia - Student Central: Prentice Building 42, Monday to Friday, 8am to 5pm.
• Gatton - Student Centre: NW Briton Admin Annexe (8101A), Monday to Friday, 8:30am to 4:30pm.
• Herston - Student Hub: Oral Health Centre 0883, Monday to Friday, 8:30am to 4:30pm.

You must bring one of the following with you to collect your card:

• passport
• Australian driver's licence
• Australian proof of age card.

External students will be sent a digital ID instead of a physical card. Your digital ID card PDF will be sent to your student email.

Who can collect your card

Another person can collect your card if you authorise them to do so. 

Send an email to the person who will be collecting your card. It must contain:

• approval for them to collect your card
• a copy of the government-issued ID that you used to request your ID card.

The person will need to show your email and the government-issued document when they collect your card.