Some resources can only be accessed by computers that are directly connected to the UQ network. If you're off campus, you can access these resources through a VPN (virtual private network).

A VPN (virtual private network) is a way of extending our internal UQ network to anywhere in the world. The VPN acts as a 'secure tunnel' from your computer to the UQ network.

Once connected, your computer will behave as if it is on the UQ network. This will let you access most UQ online resources, including certain web pages, drives, library information and databases.

Data is sent both ways over a VPN. This means that when you are connected to the VPN, data is used on both your local account and on your UQ account.

Access and cost

UQ staff and students have automatic access to the VPN and can use it free of charge. Staff from UQ affiliates need to apply for VPN access. Submit an IT request to discuss your options.

How to connect

Before you connect to UQ's VPN, you have to download and install software. Follow these steps to connect.

Step 1: Consult with local IT

Some schools, faculties, centres (and others) may have their own firewalls on their servers, which can block VPN access.

Contact your local IT officer or admin staff to find out if the VPN will work for you.

Step 2: Install VPN client software

All ITS-managed UQ computers already have the VPN client software installed. 

If you are using your personal computer, you will have to install Cisco AnyConnect Client software to access UQ's VPN. Use the button to automatically generate the correct VPN instructions for you.  

Detect my system

These instructions will walk you through every step of the connection process, from downloading Cisco software to connecting to UQ servers.

The download and installation process may take about 10 minutes.

VPN instructions by operating system

If you prefer, you can select a guide for a specific operating system.

Windows
Apple
Android

Staff using multi-factor authentication

If you're a UQ staff member who uses multi-factor authentication, you'll need to authenticate each time you connect to the VPN. 

If you authenticate using notifications on a mobile device, log in and accept the notification as usual.

If you use a token or enter a passcode from your mobile device:

  1. Enter your UQ username.
  2. Generate an authentication code on your token or in the Duo Mobile app.
  3. Enter your password, followed by a comma and the 6-digit authentication code e.g. password,123456.

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