The first thing you have to do is find out if the software can be self-installed, or if you need to contact your local IT support team or submit an IT request for installation help.

If the software can be self-installed, follow the instructions for your operating system.

These instructions are for Windows 10. You can read the steps or watch a video guide:

Watch: Self-install software using the Software Center

If you’re using a different version of Windows, you should be able to use these instructions, but some details may be different.

Before you download any software, remember installation can take up to 45 minutes:

  1. Open the 'Start' menu, then type 'software center' into the search box.
  2. Click 'Software Center' when it appears.
  3. Within Software Center, search for the name of the software you want to install.
  4. Click the name of the software you want to install, then click the 'Install' button
  5. Make sure programs are closed and all your work is saved.
  6. Log off if the computer asks you to and let the installation run.

Uninstall software

To uninstall software you have self-installed, go to the Software Center, find the software you want to remove and click the 'Uninstall' button.

These instructions are for macOS. They won't work on iOS for iPhone or iPad.

  1. Press 'command' and then the spacebar to open 'Spotlight'.
  2. Type ‘self service’ into the search box and open 'Self Service' when it appears.
  3. Log in with your UQ account username and password
  4. Search or browse for the software you want to install.
  5. Click the ‘Install’ button for the software you want to install, then click ‘Install’ again once the software appears in a pop-up window.
  6. Once the progress bar disappears, your software has been installed.

Uninstall software

To uninstall software you have self-installed, go to Self Service and select ‘Uninstallers’ from the side menu. Click ‘Uninstall’ for the software you want to remove.

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