Microsoft 365 (M365) is a package of software applications offered by Microsoft available to UQ staff and students free-of-charge on both their UQ and personal computers.

M365 includes:

  • M365 applications (e.g. Word, Excel, PowerPoint and Outlook)
  • collaboration tools
  • OneDrive cloud storage.

The instructions on this page are for personal computers. If you need Microsoft 365 installed on a UQ computer, submit an IT request.

If you're using Microsoft 365 to access your email on a personal device, normal UQ policies apply, including 6.20.06 Acceptable Use of UQ ICT Resources.

Using Microsoft 365

You can use Microsoft 365 on up to 5 devices, including a UQ computer if you've been assigned one. 

Microsoft 365 is supported on:

  • PCs and Windows tablets running Windows 7 or higher
  • Macs with Mac OS X 10.6 or higher
  • iPads running iOS 7.0 or higher.

You can also access Microsoft mobile applications on iPhone and Android devices.

Licence renewal

Your computer must be connected to the internet at least once every 30 days to keep using Microsoft 365.

OneNote and OneDrive

OneNote, OneDrive, and the Office web apps are not available to students through Microsoft 365 at UQ. Students can sign up for a free, personal (non-UQ) Microsoft account to access these applications.

Staff and HDR students with staff user accounts have access to the Office web apps, OneNote, and OneDrive.

Installing Microsoft 365

You'll need an internet connection on the computer you want to install M365 on.

  1. Go to portal.office.com.
  2. Enter your UQ account username in the 'Email' field – using the format username@uq.edu.au – and enter your usual UQ account password.
  3. Click on ‘Install apps’ and then ‘Microsoft 365 apps.’ A file will download.
  4. Open the file you downloaded (you can access it either at the bottom of your browser or in your Downloads folder).
  5. Follow the on-screen instructions to install the Microsoft 365 suite.
  6. After you finish installing Microsoft 365, follow the prompt to log into your account.

Students: you should always use your UQ username and UQ Authenticate credentials with M365. Find out more about your student accounts and passwords and when to use them.

You can also follow Microsoft’s instructions to:

Managing Microsoft 365

You may need to sign out of M365 on one of your personal devices if you have reached the maximum installation limit (5 devices). M365 will give you a warning that you have reached that limit.

To sign out of M365:

  1. Click on the grey circle with your initials in it (top right-hand corner on a desktop screen).
  2. Select 'View account'.
  3. Select ‘Office apps’ on the left menu.
  4. Click 'View apps & devices'.
  5. Expand the 'Devices' list.
  6. Choose which computer or device you want to remove M365 from and click ‘Sign out’ next to that device name.
  7. Click 'Sign out' to confirm.

This doesn’t uninstall M365 applications from your computer. When you launch an M365 application on a signed-out program, you’ll be able to read and print existing documents, but not edit them.

If you want to completely remove M365 from your computer, search for instructions for how to do that for your operating system.

Microsoft 365 sensitivity labels

If you have a UQ staff account with M365 sensitivity labels enabled, this functionality will be automatically applied when you install M365 on your personal device. If you are creating personal documents, or sending emails with a personal email account through the UQ licenced M365 Outlook, you can set the sensitivity to 'unofficial'. 

Leaving UQ

When you leave UQ (including when you graduate), you must remove all M365 licences. You should transfer all files to your personal drive before you leave UQ.

Support for Microsoft 365

ITS does not provide support for M365 on personal devices. You can use Microsoft Support to troubleshoot problems. Students can also contact AskUs in the UQ Library.

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