Adobe offers a suite of graphic, video, audio and other multimedia software. At UQ, these products are centrally funded through the Adobe Enterprise Term Licence Agreement (ETLA) and are free of charge for authorised users.

Adobe Creative Cloud (CC) software included

Accessing Adobe software

The listed Adobe products are available at no charge for:

  • UQ full-time, part-time and casual staff
  • active HDR students with their requirements approved by their faculty or institute
  • UQ students who are enrolled in a UQ program or course, and are using UQ-owned computers located in computer labs, libraries and classrooms.

Other types of users will not automatically receive a licence. If you have a genuine need for this software for UQ work purposes, submit an IT request.

Home use

Staff can use Adobe Creative Cloud on up to two devices simultaneously (including personal devices). To use Adobe Creative Cloud at home, download the launcher from the Adobe website. 

If you have purchased an Adobe subscription to use Creative Cloud at home, visit the Adobe Manual Asset Transfer page to learn how to migrate your data from your personal account to your UQ account. 

Students can't use Adobe software at home using a UQ licence. You can buy a personal subscription directly from Adobe.

Installing and signing into Adobe Creative Cloud

  1. You can use the Microsoft Software Centre (Windows) or Self Service (Mac) to self-install the Adobe Creative Cloud Client. For UQ computers that do not have a self-install option, or non-UQ devices, go to the Adobe website and download the installer.
  2. Once installed, launch Adobe Creative Cloud.
  3. Type into the email address field and click 'Sign In'. You will be directed to a UQ page. 
  4. Sign in using your UQ username and password.
  5. Select the programs you want to install. If you already have existing Adobe Creative Cloud software installed, you'll have the option to update this software.
  6. If you're updating the software, select the 'Advanced Options' tab before choosing update and tick 'remove old versions' if you don't want to keep the old software.

Installing Adobe Acrobat Pro

If you are using the Microsoft Software Centre or Self Service, you will need to install Adobe Acrobat Pro separately. Search for Acrobat Pro and click to install. 

If you have probems installing the software, contact your local IT support team or submit an IT request

Using Adobe Creative Cloud for students in shared spaces

If you're a student and want to use Adobe Creative Cloud in shared spaces, including labs:

  1. Open the Adobe Creative Cloud program you want to use.
  2. Type into the email address field and click 'Sign In'. You will be directed to a UQ page. 
  3. Sign in using your UQ username and password.
  4. When your session is finished on the shared computer, log out of the computer.

Signing out of Adobe Creative Cloud

You can only sign into Creative Cloud on two devices at a time. If you're already signed in on two devices and want to use it on an additional device, you will need to sign out of the software on one of the existing computers. If you attempt to sign in on a third computer, you'll receive an error and be given the option to sign out of the other devices.

If you have been using Creative Cloud with another non-UQ ID:

  1. Make sure your computer is connected to the internet.
  2. Launch any Creative Cloud application installed on your computer.
  3. Select 'Help' then 'Sign Out (your Adobe ID).'
  4. Click 'Sign out' in the confirmation window.

Buying additional Adobe products

Products that are not included in the ETLA can be ordered separately through the ITS Software Catalogue in UniFi. These include:

Contact your Finance Professional Services team for help and include these details in the UniFi order:

  • name of the user
  • phone number
  • computer name.

Conditions of use

The licence agreement runs from 30 October 2018 to 29 October 2021 and entitles authorised UQ users to access the specified subset of the Adobe Creative Cloud suite on all UQ-owned computers.

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