At UQ, Adobe software is centrally funded through the Adobe Enterprise Term Licence Agreement and is free for authorised users.

Adobe Creative Cloud (CC) software included

Applications

Services

UQ has purchased a limited number of Adobe Sign licences. These are useful for the ability to track the status of signatures. To request access, please submit an IT request and provide details of the intended use, including the approximate number of documents you will be signing each year.

For normal use, Adobe Sign is not needed. You can prepare and sign documents using Acrobat DC, save the file and send it via email. Others can then sign the document when they open the file in Acrobat DC. Instructions for signing documents this way can be found on the Systems Training Hub (staff login required).

Accessing Adobe software

The listed Adobe products are available at no charge for:

  • UQ students who are enrolled in a UQ program or course, and are using UQ-owned computers located in computer labs, libraries and classrooms
  • active HDR students with their requirements approved by their faculty or institute
  • UQ full-time, part-time and casual staff.

To request access to Adobe Creative Cloud software:

UQ staff - submit an IT request to be granted access to Adobe Creative Cloud software.

Active HDR students - ask your supervisor to request an Adobe Creative Cloud licence (staff login required).

Other types of users will not automatically receive a licence. If you have a genuine need for this software for UQ work purposes, submit an IT request.

Installing Adobe Creative Cloud on UQ computers

You can use the Microsoft Software Centre (Windows) or Self Service (Mac) to self-install the Adobe Creative Cloud Client. For UQ devices which do not have a self-install option, follow the instructions for 'Installing Adobe Creative Cloud on personal computers'.

Installing Adobe Digital Editions

If you're self-installing Adobe software using the Microsoft Software Centre or Self Service, you'll need to install Adobe Digital Editions separately. Search for the program name and click to install.

If you have problems installing the software, contact your local IT support team or submit an IT request.

Using Adobe Creative Cloud for students in shared spaces

If you're a student and want to use Adobe Creative Cloud in shared spaces, including labs:

  1. Open the Adobe Creative Cloud program you want to use.
  2. Type uq.edu.au into the email address field and click 'Sign In'. You will be directed to a UQ page.
  3. Sign in using your UQ username and password.
  4. When your session is finished on the shared computer, log out of the computer.

Using Adobe Express

Staff and students can access Adobe Express online:

  1. Go to the Adobe Express website.
  2. Click 'Sign In'.
  3. Click 'Log in with school account'.
  4. Type uq.edu.au into the email address field and click 'Continue'. You will be directed to a UQ page.
  5. Sign in using your UQ username and password.

Installing Adobe Creative Cloud on personal computers

  1. Go to the Adobe website.
  2. Type uq.edu.au into the email address field and click 'Continue'. You will be directed to UQ Authenticate.
  3. Sign in using your UQ username and password.
  4. Click 'Apps' on the left menu.
  5. Locate 'Creative Cloud' from the list of apps, then click 'Download'.
  6. Save the Creative Cloud set up file to your computer, then install it.

To install Adobe Creative Cloud apps:

  1. On your computer, open 'Creative Cloud Desktop'.
  2. Select the programs you want to install. If you already have existing Adobe Creative Cloud software installed, you'll have the option to update this software.
  3. If you're updating the software, select the 'Advanced Options' tab before choosing update and tick 'remove old versions' if you don't want to keep the old software.

If you are having trouble installing Adobe applications, try closing any running Microsoft Office or Adobe applications before attempting to reinstall. If this does not resolve the issue, please submit an IT request.

    Home use licences

    Student home use licences

    Students are only able to access Adobe Creative Cloud using UQ-owned computers, except for Adobe Express, which can be accessed online.

    If you're a course coordinator and need Adobe Creative Cloud student home use licences, submit an IT request.

    In the IT request, include:

    • the course code
    • expected student numbers.

    The ITS licensing team will then contact you to discuss your requirements.

    Staff home use licences

    Staff can use Adobe Creative Cloud on up to 2 devices simultaneously (including personal devices). See 'Installing and signing into Adobe Creative Cloud' for instructions.

    If you have purchased an Adobe subscription to use Creative Cloud at home, visit the Adobe Manual Asset Transfer page to learn how to migrate your data from your personal account to your UQ account.

    Signing out of Adobe Creative Cloud

    You can only sign into Creative Cloud on two devices at a time. If you try to sign in on a third device, you'll need to sign out of Creative Cloud on one of the existing devices.

    To sign out of a device:

    1. Go to account.adobe.com.
    2. Sign in as per the instructions above.
    3. Select 'Plans and payment'.
    4. Select 'Activated devices'.
    5. Click 'Deactivate' next to the device you want to sign out/deactivate.

    Uninstalling Adobe Creative Cloud apps

    To uninstall or remove Adobe Creative Cloud apps, follow the instructions on the Adobe website.

    Buying additional Adobe products

    Products that are not included in the ETLA can be ordered separately through UQeMarket. These include:

    Contact your Finance Professional Services team for help and include these details in the UniFi order:

    Conditions of use

    The licence agreement runs from 30 October 2021 to 29 October 2024 and entitles authorised UQ users to access the specified subset of the Adobe Creative Cloud suite on all UQ-owned computers.

    The complimentary file storage provided by Adobe Creative Cloud should not be used to store sensitive data.

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