Maintenance

Scheduled cleaning

The cleaning scope (PDF, 524KB) details the cleaning tasks for each space. If the cleaning scope is not being followed in your space, log a request.

Hours

• Cleaning is undertaken Monday to Friday, with a majority completed between 6am and 12pm.

Some areas will differ slightly according to the schedule for the building, but generally the schedule is:

• 6am to 12pm for areas of high occupancy and use (e.g. lecture theatres, seminar rooms, meeting rooms, foyers and toilets)
• Cleaning of all teaching spaces is completed before classes commence
• 10am to 2pm for areas of lower occupancy and use (e.g. offices, corridors and some staff common rooms).

Frequencies

The table below outlines the standard cleaning frequencies for different spaces across UQ.

Non-scheduled cleaning

This covers cleaning that needs to be dealt with quickly for occupational health and safety reasons, such as water leaks, large spills or broken glass.

P&F manages:

• response cleans: situations that require an immediate response such as broken glass, large water spills, or anything that presents an occupational health and safety risk
• spot cleaning of carpet: small spills that require a quick response to prevent staining, such as coffee, food or toner.

User funded – the building occupant pays for these services and is required to submit a request through Archibus:

• fridge and microwave cleaning
• window coverings (blinds and curtains)
• office cleanouts, deep cleans or additional requests over and above the standard cleaning scope
• all other requests that are not included in P&F-managed services.

Annual cleaning services

P&F manages:

• carpeted floors and vinyl in student-focused areas, common areas and public foyers
• upholstered furniture in Libraries and 24/7 student learning centres
• annual Campus Clean-up.

User funded – the building occupant pays for these services and is required to submit a request through Archibus:

• carpeted floors, upholstered furniture and vinyl in office areas, meeting rooms, seminar rooms (not centrally controlled), clinics, research laboratories, institutes, non-UQ leased spaces, furniture outside of student-focused areas
• all other requests that are not included in P&F-managed services.

To provide feedback on cleaning services please contact us via PF Assist on 07 3365 2222 or email pfassist@uq.edu.au.

The air conditioning system temperature is generally set between 21°C to 24°C. This satisfies most daytime temperatures, and has been shown to be an acceptable range for the vast majority of people.

The air conditioning system will start to lose effectiveness when the outside air temperature reaches over 33°C. For example, if the outside temperature is 38°C, the inside air conditioning could reach 28°C. This is normal operation.

Most of the air conditioning is centrally controlled, and many faults can be checked and corrected via computerised controls. The air conditioning system has been undergoing an extensive program to replace old and unreliable equipment.

Report an issue

Report any issues with the air conditioning system through PF Assist.

Air conditioning faults on all campuses should only be reported once per building to minimise confusion and multiple calls for the same issue. Requests are classified as either new works or maintenance requests, depending on what needs to be done.

Complaints during summer

During the hottest months of the year, we deal with approximately 2000 work orders. Depending on the type of fault, and the priority allocated, it may take up to 2 weeks for repairs to be carried out.

The job priority is determined by the effect on teaching and research, and the number of people affected by the fault. Spare parts and new replacement units can be difficult to procure due to the high demand during this period, and this can extend repair times.

Please be patient during busy periods, particularly during heatwave conditions, as our contractors attend to the requests being logged.