5. Appeal process and outcomes

After you submit your complaint or appeal, it will first be sent to the original decision-maker for comment.

You will receive a copy of the original decision-maker’s comments and you will have the option to submit your own reply to any comments they have made.

When the original decision-maker receives your appeal and is formulating their response, they have the option to reverse their original decision if they believe it is now appropriate to do so.

If the original decision-maker doesn't reverse their decision, your appeal, the decision-maker’s response, and your counter-response will all be provided to the SAAAC for consideration.

The SAAAC only considers documented appeals – you won't attend an in-person meeting with SAAAC.

Once the SAAAC reaches a decision, both you and the original decision-maker will be advised in writing.

More detailed information about the appeals process – including specific time frames – is outlined in the Academic Administrative Appeals by Students Policy.

What if my appeal is dismissed?

If the SAAAC dismisses your appeal, you can choose to submit a further appeal to the Queensland Ombudsman.

Please note that the Ombudsman focuses on issues relating to procedural fairness rather than issues relating to academic judgement.