Vivotek is a Windows-only program that lets staff and students remotely film, save and view video footage, using cameras set up in UQ venues. You can save your recording to a server or to your own computer.

Vivotek is used by staff and student in allied-health departments who need to record sessions with patients. Faculty staff will provide you with appropriate server and log-in information.

To use Vivotek, you need to use a UQ computer which has it installed. Submit an IT request for more information.

The Vivotek software has two applications, which it will install separately on your computer under the program name ‘VIVOTEK Inc’:

  • LiveClient is used to view live camera feeds and start/stop recordings, and
  • Playback is used to review and export server recordings.

Viewing a camera feed

  1. Open the Vivotek LiveClient application.
  2. Complete the log-in screen.
    • The ‘Address’ field is for the server address, and it will depend on which one your faculty uses. It will be either or
    • Leave ‘Authentication’ as Basic Account.
    • Enter your UQ username and password.
    • Select ‘Log in’.
  3. Choose the camera/s you want to see from the ‘Camera’ folder on the left. You can double-click on the camera name or drag the camera into the 'Live View' pane.

    View an image of Live View pane
  4. Select Layout Icon of the 'Layout' button that appears on the toolbar. One square broken up into smaller squares like a window pane. from the toolbar to choose the number of camera feeds you wish to see within the ‘Live View’ pane. A single feed can be viewed full size within the pane by double-clicking on that panel.

If you are having connectivity issues, or the video is not streaming smoothly, change the layout to 1x1 and view one camera at a time.

Using PTZ (pan–tilt–zoom) functions

Some Vivotek cameras let you pan, tilt or zoom the camera from the LiveClient application. These PTZ functions are located under the ‘PTZ’ tab, located at the bottom-left of the interface. Options will be greyed out if a particular camera doesn’t have PTZ functions.

View an image of the PTZ tab

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Recording a camera feed

Vivotek gives you two recording options: server and local.

Server recording lets you record video directly to a server, so anyone with access to that server can also access your recordings.

Local recording lets you record a video file directly to your UQ computer. This is available to all faculties, so use this facility if you have not been instructed to use server recording, or if server recording is not suitable for some other reason.

Server recording

Recording a camera feed to a server

  1. Open the Vivotek LiveClient application and log in.
  2. Choose the camera you wish to record from the 'Recording Storage’ folder (below the ‘Camera’ folder) on the left.
    View an image of the Recording Storage folder.
  3. To start recording, right-click on the camera’s number and select ‘Manually Begin Recording’ from the drop-down list. The green circle in the top-right of the camera's Live View panel will turn red to show that a recording is in progress.
  4. To stop recording, right-click on the camera’s number and ‘Manually Stop Recording’ from the drop-down list.

Reviewing a recording stored on a server

  1. Open the Vivotek Playback application.
  2. Complete the log-in screen, using the same details you used to access the LiveClient.
  3. Choose the camera whose recording you wish to see from the ‘Cameras’ folder on the left. Double-click on the camera name to bring up the different recordings made from that camera.
    View an image of different recordings
  4. Double-click on a recording to watch it in the viewing pane.
  5. Use Play 'play' icon that appears on the timeline bar or Pause 'pause' icon that appears on the timeline bar below the red timeline bar to review the recording. You can also move the timeline slider to move to a particular time in the recording.

Exporting a recording from a server

  1. Load the recording you wish to export from Playback by following the ‘Reviewing a recording stored on a server’ instructions until you have your recording open.
  2. If it’s your first time exporting a recording, you might want to set a convenient ‘Save to’ location for your exported videos.
    • Select ‘Configuration’ from the menu bar at the top of the Playback interface, then ‘Client Settings’ and ‘Export Settings’.
    • Select ‘...’ next to ‘Save to’, choose the folder where you want to save exported videos to, and select ‘OK’.
    • Select ‘OK’ to exit the ‘Export Settings’ menu.
  3. Select both Marker I and Marker II 'Marker I and Marker II' icons that appear on the timeline bar, below the timeline bar. These place markers on the timeline to choose the section of the video you wish to export.
  4. Move Marker I to the start point of your chosen section, and Marker II to the end point.
  5. Select Export EXE 'Export EXE' icon that appears on the timeline bar to start exporting your section of video. A new window will show you the status of the exporting process.
  6. Once the video has exported, you’ll find an EXE file in the folder you chose at Step 2. This file contains both the video file and a basic media player.

If you would prefer to export an AVI file, you need to change your configuration: select Configuration > Client Settings > Export Settings > AVI > OK.

If the AVI quality is not suitable, change the settings under Configuration > Client Settings > Export Settings > Video Compression Settings.

Local recording

Creating a local recording

  1. In LiveClient, choose the camera whose feed you want to record from the ‘Camera’ folder on the left. Double-click on the camera number to see its video feed in the 'Live View' pane.
    ‘View an image of the Live View pane.
  2. Select the camera’s feed in the ‘Live View’ pane. Once chosen, a feed will show a red border.
  3. If you’re recording on a computer which is in the same room as the camera, mute your computer’s speakers to avoid audio interference.
  4. To start a local video recording, select 'Record to 3GP' (shown at No. 3). The blue circle icon will turn red while a recording is in progress.
  5. To stop recording, select 'Record to 3GP' again. Your recording will be saved to the folder you chose in ‘Exporting a recording from a server’.

Viewing a local recording

To view 3GP files, you'll need to use VLC media player. The default media players for Windows 7 and Windows 10 may not work correctly.

To install VLC media player:

  • On a personal device: download VLC from the VLC website
  • On a UQ device: follow the instructions to self-install software.
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