Our professional counsellors are a unique team of social workers, counsellors, and psychologists. We provide free and confidential counselling to all UQ students currently enrolled and located in Australia. Our service is also expanded by supervised post graduate students that join our team during peak times of the academic year. They are an integral part of our Teaching Service Model that proactively trains future qualified counsellors. Together, we offer clinical excellence with compassionate, non-judgemental support to help you stay successful at UQ.
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Meet the Counsellors
UQ Counselling Team
Sheldon Pace
Manager
(he/him) UQ Ally
I have been part of the UQ Student Counselling team since 2008 and managing the team since 2011. Although I am focused on student mental health from a broad perspective, my approach to individual students draws from a range of therapies including Acceptance and Commitment Therapy, Cognitive Behavioural Therapy, and Solution Focused Brief Therapy. Within the tertiary education environment, I have a particular interest in how the supervisory relationship can affect a student’s health and wellbeing. When not working I enjoy rock-climbing or rolling dice for one of an ever-expanding library of board games.
Kim Fletcher
Senior Student Counsellor
(she/her) UQ Ally
I joined the UQ counselling team in 2016, I am a clinical psychologist and UQ Ally. I am passionate about helping people to work towards their goals to live the best life that they can. I aim to provide a safe and supportive space using a trauma-informed approach to allow people to talk about their struggles openly and at their own pace. My interest areas are anxiety, depression, self-worth and self-compassion, resilience as well as interpersonal relationships. I am also part of the Sexual Misconduct Support Unit team and feel humbled being able to provide support to those who have experienced this type of trauma. My main approaches are strengths-based, person focused embedded within Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT). In my spare time I enjoy the sunshine, brunch, and spending time with family and friends.
Eliza Birtles
Senior Student Counsellor
(she/her) UQ Ally
I joined UQ Student Counselling in 2017 as a Senior Counsellor and worked in Tertiary education and mental health since 2014, after completing my training as a Clinical Psychologist. I enjoy supporting students in my counselling role to deepen their understanding of themselves and to move towards a fulfilling life that they desire. I am grateful to work with students in this, often challenging, time in their lives with a focus on learning and growth. As a Placement Supervisor, I enjoy helping students develop their skills and confidence as counsellors and for myself to continue learning from others. My preferred style of counselling is a strengths-based approach to cognitive behavioural interventions including Acceptance and Commitment Therapy (ACT), Cognitive Behaviour Therapy (CBT), solution focussed brief therapy, mindfulness and self-compassion. When I am not working I enjoy being outside in nature, being active and spending time with family and friends.
Kirsty Jackman
Senior Student Counsellor
(she/her)
I joined the UQ counselling team in 2023, I am a clinical psychologist from Adelaide and have worked in a range of setting over the past ten years, including education and child protection. I understand that relationships and connection are fundamental to our quality of life. As such in my role as student counsellor, I aim to provide students a space where they can feel a sense of safety, calm and care when sharing their challenges with me. I draw on a range of evidence-based therapies that are tailored to suit the individual needs of the person I am working with. My style of counselling is a person-centred approach to Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Schema Therapy and Dialectical Behavioural Therapy. These allow me to support a wide range of clients with concerns related but not limited to anxiety, depression, stress, trauma, and personal relationship issues. When I am not working, I enjoy travelling, reading, hiking, and spending time with family and friends.
Ali Richards
Student Counsellor
(she/her) UQ Ally
I have joined the UQ Counselling Team in 2021. Prior to this, I worked in Student Counselling and mental health within a university setting for 10 years. My interest areas are anxiety, depression, relationships (all different types), stress management, adjustment, grief and loss, self-compassion, and self-worth. I would describe my professional style as eclectic but I work predominately from strength-based approaches such as Acceptance and Commitment Therapy (ACT), self-compassion, and mindfulness. When I’m not at work I enjoy getting out of the house either into nature for a hike or off to catch some live music.
Andrew Kennedy
Student Counsellor
(he/him)
I have been a part of the UQ Student Services counselling team since 2019. Professionally, my primary passions lie in the performance space, with a particular focus on building principles, habits, and processes in pursuit of desired outcomes. In this space, I also like to work with protocols for stress management, motivation, sleep, and general wellbeing. My counselling style utilises strengths-based and solution-focused approaches that integrate classic philosophical principles with modern neurobiological and psychological science. Outside of work, I am a PhD candidate at UQ and enjoy coaching and participating in sports.
Caleb Bull
Student Counsellor
(he/him)
Since starting at UQ in 2020 I have worked in both the Student Adviser and Counselling teams. With a Bachelor of Social Work and Master of Counselling completed at UQ, I am passionate about supporting students from all backgrounds to help them identify and address their individual needs and goals. As a person with Spina Bifida, I am particularly passionate about working with people with disabilities. My framework is informed by a strengths-based and person-centred approach utilising aspects of Cognitive Behavioural Therapy and Acceptance and Commitment Therapy. In my free time, I enjoy spending time with friends, music, exercising and eating/drinking at my favourite local spots.
Franc Hayes
Student Counsellor
(he/him)
My main professional interests include anxiety, stress management, behaviour management, relationships, strengths and resilience building, Alcohol and other Drug addictions, PTSD, survivors of Sexual Abuse, LGBTI+, EAP, and social justice. My preferred style is based on CBT, Solutions Focussed, NLP and Mindfulness. I have more than 20 years of client-centred practice and experience working with Asylum Seekers, youth, couples, LGBTI+, EAP and delivery of Psychology of Safety Workshops. I have been at UQ since early 2019.
Helen Nguyen
Student Counsellor
(she/her) UQ Ally
I am a psychologist and student counsellor and have worked at UQ since early 2019. I provide support in general counselling and the Sexual Misconduct and Support Unit. I enjoy learning about people and being part of someone’s journey in healing and growth. I am interested in most areas of human challenges with a specific focus in relationship dynamics, self-worth, change, gender and cultural expectations. My preferred counselling modalities are Strengths-based, Mindfulness, Dialectical Behavioural Therapy (DBT), Eye-movement Desensitisation and Reprocessing Therapy (EMDR) and Schema Therapy. Away from work, I like being in nature, enjoying tasty food and spending time with my fur-children.
Keren Jones
Student Counsellor
(she/her) UQ Ally
Prior to starting at UQ, I worked as a psychologist in Non-government, State and Federal Government services providing assessment and support to children, families and adults for over 15 years. I feel grateful to have been given the opportunity to work with our students over the last 10 years as they undertake an amazing journey in their lives. I have growth and personal strengths focus and really encourage the development of self-compassion. When not working I love being in nature and being creative with cooking, drawing, doing up furniture, taking photos and sewing.
Letitia Norton
Principal Student Counsellor
UQ Ally
I have been part of the UQ Counselling team since 2017 and support students to navigate personal and relationship challenges to optimise their mental health and wellbeing. My therapeutic approach is holistic, neuroscience-informed, specialising in acceptance and commitment therapy (ACT) and able to integrate mindfulness and creative practices. I provide a safe, compassionate space for students to tell their story and, when ready, develop skills and processes of self-discovery, to become their own agent of change. Outside work, I escape to nature: camping, kayaking and wilderness walks or creative art and garden projects.
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Melissa Glasscock
Student Counsellor
(she/her)
I joined the UQ student counselling and Sexual Misconduct Support Unit this year. Previous to this role I have worked in the fields of mental health (in both hospitals and communities), sexual assault and trauma counselling. My areas of interest are anxiety, depression, self-worth, stress management and trauma. I provide a non-judgemental environment where people can problem-solve and deal with challenges. My preferred counselling style is strength-based, ACT, mindfulness and trauma-informed practice.
Nghi Vuong
Student Counsellor
(she/her) UQ Ally
I am a counsellor and social worker, and facilitator of the Art For Wellbeing program. My focus with clients is to create a safe and compassionate space, to allow for their stories to emerge and for change to occur when they are ready. I use different mediums to bring thoughts, feelings, perceptions and experiences into our awareness. I enjoy being outdoors with my family; at the beach, at the park and out fishing.
Riley Whyte
Student Counsellor
(he/him)
My therapeutic approach is holistic and I am a firm believer in allowing the client to guide each session and working collaboratively with them in creating a support plan that aligns with their goals, needs and values. I use therapies such as Acceptance and Commitment Therapy, Eye Movement Desensitisation and Reprocessing, Cognitive Behavioural Therapy and Solution Focused Brief Therapy. These allow me to support a wide range of clients with concerns related but not limited to trauma, anxiety, depression, grief and loss, stress and relationship issues. In my down time I enjoy playing soccer, attending gigs or getting away for camping weekends.
Yasuyo Uehara
Student Counsellor
(she/her) UQ Ally
My passion is in evolving whole health through the integration of eastern and western psychology and body-mind approaches. As a polyvagal-informed, Internal Family Systems trained, psychodynamic and mindfulness-based counsellor, I offer processes of both self-discovery and skill development to help you become an active operator of your inner life. When I’m not working, I’m trail riding on my mountain bike, bird watching, or working on my handstand at the beach.
Zarinah Hienekamp
Student Counsellor
(she/her) UQ Ally
I am a Student Counsellor and Psychologist, and Co-Facilitator of the Freedom From Your Cage body image program, the Self-Compassion Chats and UQ’s annual R U Ok Day event. My special interest areas include anxiety, adjustment issues, self-confidence and self-compassion, body image, goal setting and psychological resilience. I also enjoy going to the beach, spending time with friends, road trips and photography, live music and observing the adventures of my always mischievous cat.
UQ Student Placement Counsellor Team
Courtney Tyson
I am a provisional psychologist in the final stages of my Master of Clinical Psychology at the University of Queensland. I bring a warm, non-judgmental, and empathic approach to therapy, and tailor evidence-based treatments to suit a person’s goals. I aim to support students in navigating the university environment and other difficult life challenges that they may face. I have a particular interest in working with stress, anxiety, difficult life adjustments, trauma, and body image difficulties. The specific types of therapy that I draw from include Cognitive Behaviour Therapy, Schema Therapy and Acceptance Commitment Therapy. When I am not at work, I enjoy getting out in the sunshine, reading, being active and drinking coffee.
Elizabeth Hillier
I am a provisional psychologist in my final year of Masters in Health Psychology. Through a holistic approach to health and wellbeing, I aim to empower clients to achieve their goals through a safe and secure environment. My approach to therapy is client centred drawing upon Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Emotional Focused Therapy (EFT) and I have experience working with university students in the areas of anxiety, depression, academic stress, transitions, interpersonal issues, and chronic illness management. I am passionate about "invisible illnesses" and the intersection between physical health and mental health, helping to guide clients through their wellbeing journey. In my free time I enjoy spending time with friends and family and my two cats.
Gary Fernandez
I am an international student from Malaysia and currently in my final year of the Master of Counselling Psychology program. As a provisional psychologist, I firmly believe in empowering my clients through a strength-based approach. My practice predominantly revolves around ACT, CBT, Mindfulness-based therapy, and Compassion-focused therapy. I have gained diverse experience working in various settings, including private practice, hospitals, and community clinics. I hold a deep conviction that therapy should be tailored to the client's needs, advocating for a holistic and integrated approach to treatment. My passion extends to supporting students in navigating the complexities of university life, particularly understanding the unique challenges faced by international students like myself and I have a special interest in relationship counselling. Outside of my professional life, I enjoy going to the gym, playing badminton, traveling, and delving into Eastern spiritual philosophy.
Karan Lal
I am a provisional psychologist currently undertaking my Masters in Counselling Psychology. My journey into psychology has been inspired by my own experiences transitioning into university and juggling the unrelenting demands of work and study. I appreciate how challenging university life can be, and so strive to foster a warm, open and compassionate environment where we can explore and understand your story and collaboratively develop meaningful solutions, emphasising your strengths and values. I am eclectic in my approach to counselling, primarily drawing techniques from Acceptance and Commitment Therapy, Solution-Focused Brief Therapy, Narrative Therapy, and Existential Therapy. I particularly am interested in navigating issues regarding identity and meaning. Outside of work, I have a keen personal interest in exploring various spiritual traditions and narratives. I also enjoy studying philosophy, meditating, rock climbing and playing Minecraft.
Nivriti Chauhan (she/her)
I am Nivriti Chauhan, a provisional counsellor currently in the final year of my Masters of Counselling program at the University of Queensland. My approach is rooted in the principles of Person-Centred Therapy, Cognitive Behavioural Therapy (CBT) and solution-focused therapy. I am passionate about fostering a collaborative relationship with my clients where clients feel understood. One of my core values is a deep respect for individual cultural sensitivity. I understand the importance of acknowledging and embracing the unique cultural backgrounds and identities that shape each individual. I am committed to continuous learning and growth ensuring that my approach is informed by the latest insights and practices in the field of counselling. Beyond my counselling practice, I enjoy exploring new places.
Rebecca Soole
I am a Provisional Psychologist and post-doctoral researcher. I am currently completing my final year of a Masters of Clinical Psychology. In my approach to therapy, I prioritise treating the whole person rather than solely focusing on diagnoses. My therapeutic approaches are tailored to the individual and I draw from approaches such as cognitive-behavioural therapy, schema and emotion-focused therapy, and attachment theory. In every counselling session, I make a conscious effort to be my authentic self and my aim is to cultivate a collaborative and safe environment where clients feel seen, heard and understood.
Shannyn Willis
I am a provisional psychologist completing my placement with the team at UQ’s Student Services Counselling Clinic. I enjoy working with people of all ages and presentations, and adopt a warm, validating, collaborative, non-judgemental, and respectful presence when working with clients. Using a person-centred and trauma-informed approach, some of the modalities I drawn upon include Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Solution-Focused Intervention. I have a strengths-based perspective and I am interested in learning about the associations between interpersonal relationships and social connectedness, and the impact these have upon our general sense of self, along with our overall wellbeing. Outside of work, I enjoy exercising, reading, listening to music, cooking, and spending time with friends and family.
Taneal Barber
I am a provisional Art Therapist currently studying a Masters of Mental Health & Art Therapy here at UQ. With a background working in mental health as a Registered Nurse, Professional Artist and Charity Founder I offer a blend of clinical expertise and creative insight. My approach is person-centred and trauma-informed, using modalities such as art therapy and mindfulness to collaboratively support students. Outside of work, I enjoy painting and spending time by the ocean.
Vagisha Sureka (she/her)
As a final-year Master of Counselling trainee, I aim to help students navigate their personal and academic life by creating a collaborative, supportive and compassionate environment. My areas of professional interest are anxiety, procrastination, and interpersonal challenges. I embrace an eclectic approach in my counselling work by including elements of Cognitive Behavioural Therapy (CBT), Solution-Focused Therapy (SFT) and the Person-Centred Approach. I strive toward integrating social justice values in my counselling work through the use of Narrative Therapy techniques. I endeavour to integrate these approaches to best meet the needs of my clients, ensuring a holistic and inclusive support system. Beyond the therapy room, I find joy in spending countless hours experimenting with new recipes in the kitchen. Apart from my culinary adventures, I have a deep appreciation for performance art, especially Indian classical music, and dance.
Wiliam Heathcote
I am a provisional psychologist in my final year of my Masters of Clinical Psychology. I aim to provide a warm, safe, and compassionate approach to therapy that assists my clients in achieving their goals. My therapeutic approach frequently utilises components of Acceptance and Commitment Therapy (ACT), Cognitive Behavioural Therapy (CBT), Compassion-Focused Therapy (CFT), and Mindfulness. I have experience working with adults of all ages across a wide variety of mental health concerns. In my free time, I enjoy reading, hiking, and playing music.
UQ Counsellor Tips for November
Top 5 Tips for Exam Success
The end of semester can be filled with exam anxiety, here are five tips to take you from stressed to success.
Relax using Progressive Muscle Relaxation
When preparing and doing exams having a quick relaxation process such as this can be helpful.
Getting unstuck from exam worry thoughts
Learn some simple strategies to manage unhelpful and negative thoughts about exam performance.
Challenging negative exam self-talk
Negative self-talk during exam preparation is exhausting. Here are some questions which might help shift these thoughts.
Policies
Confidentiality and Privacy Policy
Student counselling is a confidential service and anything that you say or do will be kept in the strictest confidence.
There are specific occasions under which counsellors are obligated by law to breach this confidentiality, such as when there is an immediate and specified risk of harm to an identifiable person.
Our counsellors will inform you of the limits of confidentiality at your first counselling session. We operate according to the Australian Psychological Society (APS) Code of Ethics.
Appointment and Cancellation Policy
To help us provide the best services to all our students, please keep track of your appointments and make sure you're aware of our Appointment and Cancellation Policy below.
Appointment confirmation
When an appointment is made by either phone or in person, we'll send you an email confirming the details of your appointment. This email will be sent to your student email address.
Reminders
If you've provided your mobile phone details to us, we'll send you a reminder text before 10am on the day before your appointment.
Notice of cancellation
If you fail to attend an appointment, it's likely that you will have denied another student the opportunity to see a counsellor.
Please keep track of your appointments and let us know as soon as possible if you need to cancel or reschedule. If you don't provide 24 hours notice of cancellation, you will be considered to have missed your appointment.
Missed appointments
If you miss 2 appointments during the semester, you will no longer be eligible to pre-book appointments. You'll only be able to access a counsellor by contacting the Student Services reception on the day to see if there is an available appointment.
Late arrivals
If you arrive later than 15 minutes after the start of your appointment, we will consider you to have missed your appointment. Your session may be given to another student.
If you feel that this policy may have been incorrectly applied in your case, contact Student Life.
Letter Request Policy
Our counsellors can provide letters of contact for students if they meet the requirements outlined below.
As our counsellors do not have medical qualifications, they cannot provide medical certificates to students. If you require a medical certificate contact your local GP or UQ Health Care.
Our counsellors can provide alternative supporting documentation related to past student counselling sessions.
Letters of contact will depend on the request and type of information required and will only be provided to students who:
- have an ongoing therapeutic relationship through our counselling services
- during consultation are assessed to have sufficient need for supporting documentation
- are assessed with an acute and/or serious condition.
Students who are assessed with an acute and/or serious condition may also be linked into an appropriate health care provider who will be able to provide additional documentation as required.
Students who want to meet with a counsellor to discuss the need for documentation may be required to wait for an appointment.
Generally, we recommend that students who have no prior contact with student counselling should see their usual health care provider for documentation.