Student Services privacy policy

If you seek support or services from Student Services, we'll collect and retain some personal information.

Generally this includes:

• your name
• contact details
• any information relevant to the service (such as enrolment or course information).

Depending on the service you need, we may collect other types of information that can be sensitive. This can include:

• medical history
• disability information and needs.

Student Services handles your personal information in accordance with the University Privacy Management Policy. Learn more about student privacy at UQ.

Collecting your information

In most cases, we'll collect information directly from you. With your consent, we may also collect information from other sources, such as University staff members or health professionals.

You don't have to provide personal information; however, not providing information may affect our ability to provide certain services.

If you're concerned about Student Services collecting your personal information, notify us before accessing support or services through Student Services.

How we use your information

When Student Services requests information from you, we only use it to provide the services you have sought with us.

For example, if you need disability support, we collect relevant information to arrange access to support and services that will help you manage your disability on campus and in your studies.

Disclosing your information

If you're a client of our counselling services, we won't disclose your personal information to any other person except where:

• you have consented or asked us to do so
• there is an immediate and identifiable risk of harm to someone and disclosure could avert that risk
• disclosure is otherwise required or authorised by the law.

If you've sought other services from Student Services, we will disclose your information where:

• you have consented or asked us to do so.

For example, if you've asked for support in managing a disability, we may share information in accordance with the Disability Policy, or with your consent in circumstances that aren't covered by this procedure.

Your personal information may be disclosed in response to a subpoena or other legal order or obligation.