Services Management (TOUR2005)
Course level
Undergraduate
Units
2
Duration
One Semester
Class hours
2 Lecture hours
Incompatible
HOSP3002
Course enquiries
Study Abroad
This course is pre-approved for Study Abroad and Exchange students.
This course is not currently offered, please contact the school or faculty of your program.
Course description
This course provides students the opportunity to view businesses from the perspective of service, service quality and customer satisfaction. The focus is on the way in which firms can create competitive advantage through an absolute focus on those processes that lead to creating quality customer experiences.