Service Quality and Customer Co-Creation (MGTS7908)
Course level
Postgraduate Coursework
Faculty
School
Business School
Units
2
Duration
One Semester
Restricted
Restricted to students in the GCBusLead program. Quota: minimum of 10 enrolments. UQ reserves the right to limit the number of participants from any one organisation.
Course enquiries
Prof J. McColl-Kennedy
This course is not currently offered, please contact the school.
Course description
Operating in a fast-changing, technology-driven environment, understanding clients as informed consumers is critical to developing appropriate strategies to individual needs. Learn about the latest research on segmentation, value co-creation, the changing role of clients, strategies to guide interactions given these changing roles and recovery strategies when things go wrong in interactions with clients. Using cutting edge knowledge from world leaders in their fields, plus a mixture of seminars, group discussions, case studies and practical exercises, this course will give you fresh insights and innovative ways to better understand and implement service quality and co-create value.
Archived offerings
Course offerings | Location | Mode | Course Profile |
Semester 1, 2020 (30/03/2020 - 30/05/2020) | Brisbane City | Intensive | Course Profile |
Semester 1, 2019 (25/03/2019 - 25/05/2019) | Brisbane City | Intensive | Course Profile |
Semester 2, 2018 (20/08/2018 - 20/10/2018) | Brisbane City | Intensive | Course Profile |
Semester 1, 2017 (27/03/2017 - 27/05/2017) | Brisbane City | Intensive | Course Profile |
Semester 1, 2015 (02/03/2015 - 27/06/2015) | St Lucia | Internal | Profile unavailable |