Course level

Postgraduate Coursework

Faculty

Business, Economics & Law

School

Business School

Units

2

Duration

One Semester

Class contact

3 Seminar hours

Restricted

Quota: Minimum of 15 enrolments

Course coordinator

Dr D. Parker

Current course offerings

Course offerings Location Mode Course Profile
Semester 2, 2019 St Lucia Internal Profile unavailable

Please Note: Course profiles marked as not available may still be in development.

Course description

Together with its related activities, such as distribution warehousing and transport, service operations is one of the most important industries in this country. Moreover, the efficiency and effectiveness of service operations are key factors in maintaining a sustainable competitive advantage in what has now become a global business environment. Coles-Myer, Aldi, Netto, Ed, McDonald's and Wal-Mart typify the highly complex, international operations that rely on highly sophisticated information systems and multi-channels for their distribution to the ultimate customer. While many international service concepts are interrelated, the course tackles service operations management issues relating to global networks by drawing upon recent case studies, keynote lectures and contemporary service operations management research findings.

Archived offerings

Course offerings Location Mode Course Profile
Semester 1, 2018 St Lucia Internal Course Profile
Semester 2, 2017 St Lucia Internal Course Profile
Semester 2, 2016 St Lucia Internal Course Profile
Semester 2, 2015 St Lucia Internal Course Profile
Semester 2, 2014 St Lucia Internal Course Profile
Semester 2, 2013 St Lucia Internal Course Profile
Semester 2, 2012 St Lucia Internal Course Profile
Semester 2, 2011 St Lucia Internal Course Profile
Semester 1, 2010 St Lucia Internal Course Profile
Semester 2, 2009 St Lucia Internal Course Profile