Level 1, J.D. Story Building

Opening hours

Monday to Friday 8.30am–5pm
We open at 9am on August 2 and August 25


Phone: (07) 3365 2600
Fax: (07) 3365 6152

We can help with

Student administration

  • Calculator approval
  • Changing programs
  • Withdrawing from a course or program
  • Enrolment 
  • Examinations
  • Fees and payments
  • Orientation
  • Timetables. 

Documents and forms

  • Academic transcripts
  • Academic records
  • Document certification
  • Letters from the University
  • University forms.

If you're unsure, ask us. If we can’t help, we’ll point you in the right direction.

Certifying and witnessing of documents

We have a Commissioner for Declarations available most days (no appointment necessary).

There is a limit of 10 pages per person.

Lodgement box

You can submit University forms after-hours in one of our lodgement boxes.


We accept payment via EFTPOS, credit card, bank cheques and postal orders. We do not accept or handle cash.

Student ID cards

The Prentice Centre is responsible for issuing student ID cards on St Lucia campus.

“We are united by the common goal of supporting students and assisting them to navigate university life. We answer students’ questions with care and attention to their needs. We solve problems, or we find someone who can”