Gatton students can access a virtual desktop, which offers the same experience as a University computer.

There are two ways to access the VDI (virtual desktop infrastructure) service:

  1. Download and install vWorkspace software. This is the best way to access the VDI.
  2. Through your web browser. This option has limited functionality.

To connect to the VDI, follow the download instructions for the operating system you use, or follow the instructions to connect through your web browser.

These download instructions are for Windows 10, Windows 8.1 and Windows 7. Other Windows versions are not supported.

Step 1: Download software

  1. Go to the ITS Virtual Desktop portal.
  2. Select 'Download' next to 'Windows Client'.

Step 2: Install software

  1. Open the file ('vasclient32.exe') when it has finished downloading.
  2. If you get a 'User Account Control' prompt select 'Yes'.
  3. When the installation wizard opens, select 'Next'.
  4. Select 'I accept the terms in the license agreement' and then select 'Next'.
  5. Enter your UQ username, type 'UQ' under 'Organization' and select 'Next'.
  6. Don't change the suggested destination folder and select 'Next'.
  7. Tick the box 'Create vWorkspace Shortcut on the Desktop', then select 'Next'. This should install the software.
  8. Select 'Finish'.

Step 3: Access your virtual desktop

  1. Go back to the ITS Virtual Desktop portal.
  2. Log in with your UQ username and password.
  3. Ensure the 'Applications' tab is selected.
  4. Select the computer you want to access.
  5. A .pit file will download onto your computer. It will have a name like ‘UQ+Student+Pool+1nsacwri0ojus0d4lqvrtvjxz.pit’.
  6. Open the .pit file to access the virtual desktop. The vWorkspace software you previously downloaded should automatically open the .pit file.

Select the operating system you use:

iOS for iPhone and iPad

Step 1: Download the vWorkspace app

Download and install the vWorkspace app from the App Store.

Step 2: Access your virtual desktop

  1. Open the vWorkspace app.
  2. Enter https://web.vdi.uq.edu.au as the vWorkspace website and tap 'Next'.
  3. Select either 'UQ VDI Internal' (if you’re on campus and connected to UQ Wifi or Eduroam) or 'UQ VDI External' (if you’re not connected to a UQ network). Tap 'Connect'.
  4. Enter your UQ username and password and make sure the domain box shows 'uq'.
  5. Slide 'Save Credentials' to green if you want to save your username and password.
  6. Tap 'Connect'. The app will then display your available computers. Select the computer you want to use

macOS for Mac

Step 1: Download software

  1. Go to the ITS Virtual Desktop portal.
  2. Select 'Download' next to 'OSX Client'.

Step 2: Install software

  1. Open the file ('vworkspace_mac_8.6.1.220.dmg') when it has finished downloading.
  2. Move the vWorkspace icon into the 'Applications' folder.
  3. Go to 'Finder' and then select the 'Applications' folder.
  4. Double click 'vWorkspace'. If you get a warning about opening an application from the internet, select 'Open' to continue.

Step 3: Access your virtual desktop

  1. Go back to the ITS Virtual Desktop portal.
  2. Log in with your UQ username and password.
  3. Ensure the 'Applications' tab is selected.
  4. Select the computer you want to access.
  5. A .pit file will download onto your computer. It will have a name like ‘UQ+Student+Pool+1nsacwri0ojus0d4lqvrtvjxz.pit’.
  6. Open the .pit file to access the virtual desktop. The vWorkspace software you previously downloaded should automatically open the .pit file.

These are general instructions for Android. Because there are so many different Android devices and versions, some details may be different on your screen.

Step 1: Download the vWorkspace app

Download and install the vWorkspace app from the Google Play Store.

Step 2: Access your virtual desktop

  1. Open the vWorkspace app.
  2. Enter https://web.vdi.uq.edu.au as the vWorkspace website and tap 'Next'.
  3. Select either 'UQ VDI Internal' (if you’re on campus and connected to UQ Wifi or Eduroam) or 'UQ VDI External' (if you’re not connected to a UQ network). Tap 'Next'.
  4. Enter your UQ username and password and make sure the domain box shows 'uq'.
  5. Tick 'Save Credentials' if you want to save your username and password.
  6. Tap 'Next'. The app will then display your available computers. Select the computer you want to use

Instead of downloading software onto your device, you can access the VDI service through your web browser:

  1. Go to the ITS Virtual Desktop web portal.
  2. Enter your UQ username and password, then select 'Login'.
  3. Ensure the 'Applications tab' is selected.
  4. Select the virtual desktop you want to use. The virtual desktop will open in a new tab.

Gatton students

VDI (virtual desktop infrastructure) provides Gatton students with access to a remote desktop that offers the same experience as a UQ computer.

The virtual desktop gives you remote access to UQ software and files through your own device. Any work is also saved on UQ servers.

If you're a Gatton student with a non-Windows device connected to the UQ network, you'll need to use VDI, even when you're on campus.

The VDI works best if you have an active, stable internet connection. If you're using the VDI through 3G or 4G networks, your connection may be slower than through wifi or cable connections. You'll also need to be aware of your mobile data usage.

VDI for Gatton students is managed by Information Technology Services (ITS). Submit an IT request to get support.

EAIT students

Students in the Faculty of Engineering, Architecture and Information Technology (EAIT) have access to their own EAIT remote desktop, which is managed by the faculty.

Any problems with this service should be reported to the EAIT help desk: helpdesk@eait.uq.edu.au

We're here to help

Before contacting us, try browsing or searching for common questions.

Submit an IT request