Status Page
Experiencing disruptions

AP related process causing system slowness →

UniFi

Please be advised that the Finance AP team have reported system slowness relating to payment voucher processing and database searches. ITS Enterprise Apps is investigating with priority.


Intermittent Performance Issues →

CAHP - Casual Academic Hire & Payment

The Casual Academic Hire & Payment system is experiencing intermittent performance issues.

ITS staff are investigating.


Active Directory Operational
Blackboard Learn Operational
Office 365 - Teams Operational
SI-net Operational
UQ Authenticate Operational
UQ Extend Operational
UQRDM Cloud Operational
UniFi Disrupted
Zoom Operational
Advancement Management   (?) Advancement Management builds understanding and support for the universitys vision and mission, long-term investment, engagement, participation and philanthropic support.
Applications   (?) Applications
ESYS - Build BOT Operational
MyCISO Operational
RequestTracker Operational
SmartStat Operational
Business Capability Management   (?) The processes and resources necessary to develop, enhance, and lifecycle-manage an organisations business capabilities.
Curriculum Delivery   (?) Curriculum Delivery administers and operates the organisations curricula.
Curriculum Improvement   (?) Curriculum Improvement modifies or enhances the structure and content of the curriculum to improve the academic offering to meet ongoing and future demands.
Curriculum Management   (?) Curriculum Management designs and produces, or sources, structured learning activities such as courses, subjects, and units, and ensures the institution is able to deliver them. Curriculum Management includes all those activities in the organisation that plan and produce its portfolio of educational products. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. This capability was renamed from Curriculum Creation under the Version 2.5 release of the BRM.
Email & Messaging
Engagement & Relationship Management   (?) Engagement & Relationship Management develops and sustains connections between the institution and its customers, stakeholders, and groups.
Executive Management
Facilities & Estate Management   (?) Facilities & Estate Management manages and maintains the institutions physical estate, its property, and its facilities.
ARCHIBUS Operational
CELCAT Operational
Console Gateway Operational
EAIT KeyRegister Operational
Emergency Contacts Operational
IMB DC Cameras Operational
Indigovision Operational
NoticeIT Operational
PFI AMR Operational
PFI CBUS Operational
PFI Cams Operational
PFI Cellopark Operational
PFI DVTel Operational
PFI DesigoCC BMS Operational
PFI Dynalite MLS Operational
PFI Energex EMP Operational
PFI FLIR Latitude Operational
PFI Keywatch Operational
PFI Metasys BMS Operational
PFI SALTO Operational
PFI SIPASS Operational
PFI TopCat Operational
PFI_SKIDATA Operational
PecStar Operational
SBMS Booked Operational
SPM7 Operational
Financial Management   (?) Financial Management manages all aspects of an institutions finances to achieve the institutions strategic objectives.
Governance, Risk, & Compliance   (?) Governance, Risk & Compliance performs governance, risk management, and compliance activities.
Human Resource Management   (?) Human Resource Management manages strategic and operational human capital functions within the University to create value for the organisation and positive work experiences for individuals. Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Information & Communication Technology Management   (?) Information & Communication Technology Managementplans, builds, and runs the institutions technology services and solutions.
AARNet CloudStor Operational
AV Room Control Operational
AV Room Monitoring Operational
Amazon Connect Operational
Apache NiFi Operational
AusCERT Operational
BioRender Operational
Blackboard Staging Operational
Building Networks Operational
CMM Backup Operational
CMM MD3600F Operational
CRM Expansion Operational
CSS Script Runner Operational
Camera Management Operational
Carrier ISDN Operational
Control-M Operational
Core Network Operational
Counter Management Operational
DHCP Operational
DI GS7990 Operational
DI Web Proxy Operational
DNS & DHCP Servers Operational
Desktop Support Operational
Git Operational
Google Apps Operational
Guidethrough Operational
HIRS File Server Operational
HIRS Phones Operational
HIRS Procharter Operational
HS Tasks Operational
HaBS Web Services Operational
HaSS Web Services Operational
Hyper V Operational
IS Jenkins Operational
IS Kubernetes Operational
IS Middleware API Operational
ITS Syslog Operational
ITS-ECS-POL Operational
JAMF Cloud Operational
Jac Operational
LAB Licensing Operational
Library API Operational
Library Alerts Operational
Library Amazon ECR Operational
Library Amazon ECS Operational
Library CodeShip Operational
Library Cypress Operational
Library GitHub Operational
Library GitLab Operational
Library Sauce Labs Operational
Library Sentry Operational
Library Snyk Operational
Library WSUS Operational
Library Xymon Operational
MIS - Mailer Operational
MIS - PBI Transfer Operational
MSTools Operational
Mailing Lists Operational
Mailmisc_2012 Operational
Microsoft Azure Operational
Monitoring Servers Operational
NDC Operational
NGDC Serverfarm Operational
Networks Operational
ODP Operational
Oracle Service Bus Operational
Oracle UPK Operational
P&F AutoCAD Operational
P&F File & Print Operational
P&F WSUS Operational
PFI Multiplicity Operational
PFI ShadowControl Operational
PFI Synergy Operational
PSY OQA Operational
People service Operational
Phire Operational
QMaster Operational
Resolving DNS Operational
SCMB Web Services Operational
SD ADS Rundeck Operational
SMP Storage Arrays Operational
SMP VM Cluster Operational
SMP Web Services Operational
SMS Global Operational
SMTP Service Operational
Silk Central Operational
Subversion SVN Operational
TCI Works Operational
UQ Plan IT Operational
UQAPS Citrix Operational
UQBS Fileserver DR Operational
UQSchoolsNet Operational
Univerge Voicemail Operational
VMWare Polaris DC Operational
VMware GPN & OSF Operational
VMware PRN DC Operational
VPN Operational
Video Conferencing Operational
Voice Services Operational
WAN Network Operational
Websites - Unix Operational
Wireless Network Operational
Zabbix Operational
Zoom Operational
uqg-halls Operational
Information Management   (?) Information management describes, organises, distributes, and governs information.
AWS DB Hosting Operational
AWS Landing Zone Operational
Active Directory Operational
Axway API Gateway Operational
Backup Operational
CAS Operational
CMS - ITS Drupal Operational
CMS - OCMPS Operational
CWAI NFS Servers Operational
Checkbox Operational
Collation Database Operational
DAUTH Operational
Data Centre Operational
Data Hub console Operational
FlexNet Operational
HIRS Veeam Backup Operational
HS MSSQL Databases Operational
HS Websites Operational
IMB Backup Operational
IMB LDAP Operational
IMB Storage Operational
IMB Web Hosting Operational
IS - WSUS Operational
ITS Confluence Operational
ITS Jira Operational
IntraNet Firewall Operational
Kerberos Operational
Kerberos Servers Operational
LDAP Operational
Library Amazon RDS Operational
Library Amazon S3 Operational
Library Amazon VPC Operational
Library Auth Operational
Library Fryer AtoM Operational
Library Homepage Operational
Library Hotjar Operational
Library LibCal Operational
Library My Library Operational
Library TNTDrive Operational
P&F Report Server Operational
P&F Script Server Operational
PFI Capture ME Operational
PFI Web Services Operational
Passwordstate Operational
Programs & Courses Operational
Qlik Replicate Operational
RADIUS Operational
Reporting Services Operational
SD ADS Grouper Operational
SD ADS Jenkins Operational
SMI Web Site Operational
SharePoint Operational
Tableau Operational
UQ ArcGIS License Operational
UQ Authenticate Operational
UQ Data Hub Operational
UQ Departments Operational
UQ Maps Operational
UQ Search Operational
UQCCR Store Operational
VPNext Operational
Infrastructure   (?) Servers, storage and other equipment
DISP Network Operational
Library Administration   (?) Library Administration provides library services within the institution.
Marketing Management   (?) Marketing Management enables the understanding ofcustomers and stakeholders requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency.
Networks   (?) Network equipment, firewalls and internet access
P&F Services   (?) Services Run by P&F IT team
PFI Exploren Operational
PFI SafeZone Operational
QBI IT Services   (?) Queensland Brain Institute QBI
Research Delivery   (?) Research Delivery manages the aspects of the research project life-cycle and ensure delivery of research outputs. This includes the development and execution of a research project plan.
Act Operational
Bunya HPC Operational
CBCS VM Cluster Operational
CMM Rockmaker Operational
CMM VM Cluster Operational
CMM Web Services Operational
COH Genie Operational
COPE Burn Lab Operational
DI Compute Cluster Operational
DI FluidFS NAS01 Operational
DI FluidFS NAS02 Operational
DI Roche Avario Operational
DI Roche Data Operational
DI VM Cluster Operational
DI Vectra Operational
Deaths in Custody Operational
Dolphin Operational
HS Caisis Operational
IMB HPC Operational
Leximancer Operational
MyResearch Operational
NONMEM Operational
RCC Pitschi Operational
REDCap Operational
SAFS VM Hosts Operational
SCMB CCTV Software Operational
SCMB VM Hosts Operational
SMI Herbarium Operational
TERN Lamp Stack Operational
UQRDM Cloud Operational
UQRDM Portal Operational
Wiener HPC Operational
di-centos01 Operational
Research Dissemination   (?) Research Dissemination manages the sharing of research findings with target audiences. Renamed from Research Impact to Research Dissemination as part of the v2.5.0 release.
Research Funding   (?) Research funding acquires financial resources required to support research, training, and service through various agreements.
ResearchMaster Operational
e-GRL Operational
Research Improvement   (?) Research Improvement identifies, analyzes and improvesupon existing research processes.
Q-Pulse Operational
Research Management   (?) Research Support acquires the resources, infrastructure, and equipment needed to support a research project.
Aquila Operational
CAI Intranet Operational
IMB VM server farm Operational
Impact Tracker Operational
UQIntERAct Operational
Research Opportunities & Planning   (?) Research Opportunities & Planning manages the establishment of the research plan and the resources required to support research.
Security Event
Service Automation
Student Administration   (?) Student Administration manages student records and the processes for the student life cycle.
Student Admission   (?) Student Admission receives, evaluates and approves student applications under the admissions policies and standards of the organisation.
Student Assessment   (?) Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Student Enrolment   (?) Student Enrolment places students in subjects, units, and other learning activities.
Student Graduation   (?) Student Graduation confers awards to students who have completed programs of study.
GFP Graduations Operational
Student Recruitment   (?) Student Recruitment promotes the institutions learning products to generate applications from prospective students.
Student Support Services   (?) Student Support Services provides broad academic and personal support to students during their studies
Support & Service Mgt   (?) Client Support & Service Management
Monitoring Operational
Status Page Operational
Supporting Services   (?) Supporting Services provides a range of services that support staff and students.
Arts EMu Operational
Bline Recording Operational
CareStream Operational
Cega WinOnline Operational
Cubex Operational
Exact Operational
Fred Connect Operational
IMB Print Operational
IP TV Operational
Library Membership Operational
Library PaperCut Operational
P&F EventPro Operational
PSY Practix Operational
Print Smith Operational
RxWorks - Dayboro Operational
SHRS Net Physio Operational
SHRS Noah System Operational
SHRS TinyEye Operational
Titanium Schedule Operational
UQ Bookit Operational
UQ Events Operational
UQCCR Freezer Pro Operational
UQP-Booknet Operational
Ungerboeck Operational
Unicard Operational
Underpinning technologies
Web Services   (?) UQ Services available via the web
eLearning & Collaboration   (?) eLearning & Collaboration
Uncategorized

Incident history


25 March, 2024 at 10:00 AM AEST

AP related process causing system slowness

▲ This issue is not resolved yet
25 March, 2024 at 9:30 AM AEST

Online Applications is temproarily offline

Resolved after 1h 38m of downtime
24 March, 2024 at 9:00 PM AEST

Email and overview links not always working in UniTask

Resolved after 24h 30m of downtime
23 March, 2024 at 1:00 PM AEST

[Scheduled] UniTask Production Database Upgrade  

Scheduled for 2024-03-23 13:00:00 - 2024-03-23 17:00:00 Upgrade of UniTask database and servers from version 7.7.5 to 7.12.13. During this maintenance window UniTask will be unavailable for all staff …
23 March, 2024 at 7:00 AM AEST

[Scheduled] upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1  

Scheduled for 2024-03-23 07:00:00 - 2024-03-23 17:00:00 upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso) with latest hot fix …
22 March, 2024 at 7:00 AM AEST

[Scheduled] Network access upgrade - AIBN Level 1  

Scheduled for 2024-03-22 07:00:00 - 2024-03-22 22:00:00 There will be no network service on level 1 this Sunday. Please avoid the area if possible. If you experience difficulty accessing the building …
21 March, 2024 at 7:00 AM AEST

[Scheduled] Weekly Production Migration for UniFi  

Scheduled for 2024-03-21 07:00:00 - 2024-03-21 07:30:00 Weekly Migration to Production. Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of …
20 March, 2024 at 6:00 PM AEST

[Scheduled] Upgrade of Jira to version 9.4.18 (Patch Critical Vulnerabilities)  

Scheduled for 2024-03-20 18:00:00 - 2024-03-20 19:30:00 As per the Atlassian March 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities. Resolution Work …
19 March, 2024 at 2:09 PM AEST

Telstra mobile voice network outage

Resolved after 16h 50m of downtime
18 March, 2024 at 8:00 PM AEST

[Scheduled] Careerhub - resizing of application servers  

Scheduled for 2024-03-18 20:00:00 - 2024-03-18 21:00:00 Due to application performance issues caused by increased Semester 1 student activity, the Careerhub application servers will be appropriately …
18 March, 2024 at 8:00 PM AEST

[Scheduled] UQ Extend Atlas MongoDB Database Upgrade  

Scheduled for 2024-03-18 20:00:00 - 2024-03-18 20:30:00 The Atlas MongoDB database used by the UQ Extend platform will be upgraded from its current version of 4.4 to 5.0. The vendor has advised that …
14 March, 2024 at 12:00 PM AEST

Jamf Pro Partial Outage

Resolved after 25h 37m of downtime
14 March, 2024 at 8:20 AM AEST

Aurion and MyAurion unvailable

Resolved after 6m of downtime
13 March, 2024 at 6:00 PM AEST

[Scheduled] Upgrade of Confluence to version 7.19.19 (CVE-2023-2976)  

Scheduled for 2024-03-13 18:00:00 - 2024-03-13 19:00:00 As per Confluence Security Advisory - CVE-2023-2976 an update needs to be applied to patch this vulnerability. Resolution Automatic resolution. …
11 March, 2024 at 4:00 PM AEST

[Scheduled] Fix on Express billing Batch invoice status change process error  

Scheduled for 2024-03-11 16:00:00 - 2024-03-11 16:30:00 Express billing Batch invoice status change process error Resolution Automatic resolution. (16:30 AEST — Mar 11)

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