SQL 2014 Clustered Database Services - OS Patching

Reduced service delivery during period
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Service affected: SQL 2014 Clustered Database Hosting

Start: 15 Dec 2018, 8:00 AM
End: 15 Dec 2018, 10:00 AM
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SQL 2017 Clustered Database Services - OS Patching

Reduced service delivery during period
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Service affected: SQL 2017 Clustered Database Hosting

Start: 15 Dec 2018, 7:00 AM
End: 15 Dec 2018, 9:00 AM
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Staff and Student Email unavailable

Reduced service delivery during period
There is currently an issue affecting office 365 mail delivery for some staff and student. For those experiencing the issues, they will not be able to receive email in this time.

ITS are currently investigating and hope to have this resolved soon.
Update: 14 Dec 2018, 8:46 AM
Mis-directed email is now being resent in batches. This process should be completed today. ITS apologises for the inconvenience.
Update: 13 Dec 2018, 8:15 AM
The mis-configured mail rule has been rectified but there are still some residual issues. Emails were being redirected into the CRM. These are now being manually redirected to the intended recipients.
Update: 13 Dec 2018, 8:09 AM
The mis-configured mail rule has been rectified but there are still some residual issues.
Update: 13 Dec 2018, 8:03 AM
Event was caused by a mis-configured mail rule.
Service affected: Office 365 Sign On

Start: 13 Dec 2018, 7:49 AM
End: Unknown
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Wired internet login issues

Reduced service delivery during period
Users on a wired connection may be experiencing issues accessing the internet as they are not being automatically redirected to the internet login page.

Users on a wired connection will need to navigate directly to https://login.uq.edu.au in their browser to log in.

ITS is currently investigating the issue.
Service affected: Internet Management Service

Start: 18 Jul 2018, 9:21 AM
End: Unknown
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vmotion set to manual

Reduced service delivery during period
vMotion has been set to manual whilst an issue relating to the ACI network fabric is investigated by Cisco.

VMs will not automatically vmotion to balance load across the cluster
Service affected: VMware NextGEN PRN DC

Start: 28 Jun 2018, 12:07 PM
End: Unknown
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vMotion set to manual

Reduced service delivery during period
vMotion has been set to manual whilst an issue relating to the ACI network fabric is investigated by Cisco.

VMs will not automatically vmotion to balance load across the cluster
Service affected: VMware NextGEN CCR DC

Start: 28 Jun 2018, 12:07 PM
End: Unknown
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Samson firewall node failure

No impact on service during period
Redundant node has failed.
Update: 25 Jan 2018, 5:18 PM
Will power cycle Prentice blade at 6pm and see if it comes back to service.
Service affected: Legacy Backend Firewall

Start: 25 Jan 2018, 1:49 PM
End: Unknown
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Deployment of new process version - Withdrawal Without Academic Penalty

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* New version of the Student Administration process
Withdrawal Without Academic Penalty with SI-net update feature will be released.
Resolution: 12 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 12 Dec 2018, 7:30 AM
End: 12 Dec 2018, 8:00 AM
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Maintenance of Unitask

Resolved
Permissions for new APIs are going to be set in preparation of the release of new processes.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 11 Dec 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Dec 2018, 5:00 PM
End: 11 Dec 2018, 5:30 PM
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ITS JIRA not available

Resolved
ITS JIRA is currently not available.
ITS Technicians are investigating.
Resolution: 11 Dec 2018, 10:06 AM
A corruption that occurred on a Jira plugin configuration was corrected.
Service affected: ITS Jira

Start: 11 Dec 2018, 6:45 AM
End: 11 Dec 2018, 10:06 AM
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RDM Cloud intermittent service disruption.

Resolved
Several issues are impacting RDM Cloud.

Issues reported:
Files cannot be uploaded
Changes to file can not be made
Internal Server Error displayed on sync client and through the web site.

R drive remains unaffected.
Resolution: 4 Dec 2018, 5:00 PM
RDM Cloud upgraded.
Service affected: UQ Research Data Manager

Start: 3 Dec 2018, 9:28 AM
End: 4 Dec 2018, 5:00 PM
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Carrier fault impacting inbound calls to 5xxxx

Resolved
Inbound calls to 073365xxxx failing. Internal and outbound calls are not affected. Fault has been logged with carrier and technicians are investigating.
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Service affected: Carrier ISDN

Start: 1 Dec 2018, 12:30 PM
End: 1 Dec 2018, 10:00 AM
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MSTools Maintenance

Resolved
MSTools (https://mstools.its.uq.edu.au/) will be unavailable while an outage of underlying Network Storage is being conducted.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: MSTools

Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
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Nas02.storage.uq.edu.au cutover to new Isilon Hardware

Resolved
The change involves the final copy and DNS cutover changes to point all connection to nas02 to the new Isilon cluster. in Next Gen DC

Any storage hosted via nas02.storage.uq.edu.au will be moved across to new hardware.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
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Maintenance of Unitask

Resolved
The security configuration for some new APIs will be deployed to Unitask.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 29 Nov 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 5:30 PM
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Upgrade LDAP service to latest server software version

Resolved
The LDAP service will have its server software upgraded to a newer stable server software version.

No impact to services is expected.
Resolution: 29 Nov 2018, 7:00 PM
Automatic resolution.
Service affected: LDAP

Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 7:00 PM
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Upgrade Academic Portal RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

PLNAPPD
Resolution: 29 Nov 2018, 11:00 AM
Patching completed
Service affected: AWS DB Hosting

Start: 29 Nov 2018, 10:00 AM
End: 29 Nov 2018, 11:00 AM
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Upgrade Online Applications RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

SSOLAP
Resolution: 29 Nov 2018, 8:00 AM
Service affected: AWS DB Hosting

Start: 29 Nov 2018, 7:00 AM
End: 29 Nov 2018, 8:00 AM
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Techmail down in Employee Interface

Resolved
Some inbound mailboxes in the Employee Interface are down due to SSL certification. Raised as Severity One with Oracle.
Update: 28 Nov 2018, 4:28 PM
This above is a copy of the response from Oracle. Only one mailbox was affected [CRMServiceTest], due to a setting being misconfigured on our side. This returned an invalid SSL certificate error.
Resolution: 28 Nov 2018, 11:57 AM
I am assisting with this SR. Techmail is currently running without any problems and I am checking the logs, making the list of all affected mailboxes. Also trying to find any helpful information that may shed the light to the cause of a invalid certificate error. Issue was resolved, techmail is running and was set back to the schedule. Messages being processed. As for the list of mailboxes and any additional data I'd need some more time for the research where I will update you shortly with the same.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 28 Nov 2018, 9:17 AM
End: 28 Nov 2018, 11:57 AM
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Semester 2 2018 Grade Release

Resolved
Please note that Semester 2 2018 grade release occurs on the morning of Wednesday 28th November. This involves distribution of results to students by email and SMS from 7:30am. There will be increased access of mySI-net, my.UQ, email and other services by students from midnight.

Results will be opened to students in mySI-net at 9:00am on Wednesday 28th November.
Resolution: 28 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: SI-net

Start: 27 Nov 2018, 5:00 PM
End: 28 Nov 2018, 6:00 PM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 11:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 24 Nov 2018, 9:00 AM
End: 24 Nov 2018, 11:00 AM
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SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 24 Nov 2018, 8:00 AM
End: 24 Nov 2018, 10:00 AM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will not be available due to Unix patching and fail-over testing
Resolution: 24 Nov 2018, 9:30 AM
Patching and fail-over testing completed successfully
Service affected: Aurion

Start: 24 Nov 2018, 5:30 AM
End: 24 Nov 2018, 9:30 AM
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Add email anti-spoofing records to a set of domains

Resolved
In line with email security vendor recommendations, preliminary email anti-spoofing will be implemented for a set of UQ domains. This will begin to work towards mitigating the spoofing of UQ email addresses by malicious third parties, and improve email deliverability to some external email services.

The domains that will be updated are as follows:

icte.uq.edu.au
its.uq.edu.au
mater.uq.edu.au
cai.uq.edu.au
awmc.uq.edu.au
law.uq.edu.au

This change will not impact inbound or outbound email delivery.
Resolution: 22 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 22 Nov 2018, 3:00 PM
End: 22 Nov 2018, 6:00 PM
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Wireless network outage for eduroam

Resolved
ITS are currently looking into the issue
Update: 22 Nov 2018, 1:24 PM
TAC Case has been raised to investigate why Afterburner crashed. Investigating why secondary controller did not take over
Resolution: 22 Nov 2018, 1:22 PM
WiFi services have been restored.
Service affected: Wireless Network

Start: 22 Nov 2018, 12:00 PM
End: 22 Nov 2018, 12:45 PM
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Maintenance of Unitask

Resolved
Unitask will be patched to prevent some vulnerabilities

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The EC2 instances will be updated with the latest AWS image
Resolution: 20 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Nov 2018, 5:30 PM
End: 20 Nov 2018, 6:00 PM
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Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14

Resolved
Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14
Resolution: 21 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 20 Nov 2018, 8:00 AM
End: 21 Nov 2018, 8:00 AM
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SI-net unavailable during OS patching

Resolved
SI-net will be unavailable this Saturday from 7am - 8am, due to scheduled patching activities.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: SI-net

Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
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Echo360 OS Patching

Resolved
Quarterly operating system security patches will be applied to UQs legacy Echo 360 application and database servers.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Echo360 ESS

Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
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Greenslopes Private Hospital Network Outage

Resolved
Planned works by third party has run over time and service hasnt been restored. ITS is currently asking for a status update.
Resolution: 16 Nov 2018, 8:18 AM
Carrier had an error in repair and has been resolved
Resolution: 16 Nov 2018, 8:44 AM
Automatic resolution.
Resolution: 16 Nov 2018, 8:44 AM
Services now fully restored. Caused by longer than expected works by 3rd Party carrier.
Update: 16 Nov 2018, 8:44 AM
Services now re-instated. Carrier has completed works.
Service affected: Building Networks

Start: 16 Nov 2018, 7:00 AM
End: 16 Nov 2018, 8:18 AM
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Jira functionality problems

Resolved
Issues related to licensing are affecting some functionality and item access in Jira. Some users may not be able to access Jira boards or cards.
ITS engineers are currently working to resolve this issue.
Resolution: 15 Nov 2018, 5:45 PM
Licensing and Jira functionality issues resolved.
Resolution: 15 Nov 2018, 5:45 PM
Automatic resolution.
Resolution: 15 Nov 2018, 5:45 PM
Licensing and Jira functionality issues resolved.
Service affected: ITS Jira

Start: 15 Nov 2018, 5:10 PM
End: 15 Nov 2018, 5:45 PM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Update: 15 Nov 2018, 2:42 PM
System reboot was missed at 13:00. Being rebooted at 14:45.
Resolution: 15 Nov 2018, 2:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 15 Nov 2018, 1:00 PM
End: 15 Nov 2018, 2:00 PM
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Unifi is currently down

Resolved
Unify is currently down. Technical teams are investigating as a priority. We apologies for any inconvenience this is causing.

Update: 14 Nov 2018, 3:31 PM
Any further issues accessing Unifi can be resolved by starting a new browser session.
Resolution: 14 Nov 2018, 3:30 PM
Automatic resolution.
Update: 14 Nov 2018, 3:25 PM
Service restored. Initial diagnosis points to a memory leak on the server. Reboot has fixed this.
Service affected: UniFi

Start: 14 Nov 2018, 3:15 PM
End: 14 Nov 2018, 3:30 PM
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Zelman Cowen building - Network Outage

Resolved
Due to failed network equipment, several floors have been affected with loss of network services.

Replacement equipment is in the process of being installed, and services are expected to be restored around lunchtime.
Resolution: 14 Nov 2018, 12:32 PM
New switches installed
Update: 14 Nov 2018, 4:31 PM
Replacement switches were installed and the network fully functional again from 12:32
Service affected: Networks

Start: 14 Nov 2018, 9:00 AM
End: 14 Nov 2018, 12:32 PM
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Turnitin Service Disruption

Resolved
Users of the Turnitin services may encounter intermittent issues getting reports and accessing existing submissions. Turnitin have identified the issue and are working to resolve.
Resolution: 13 Nov 2018, 11:56 AM
Automatic resolution.
Service affected: Turnitin

Start: 13 Nov 2018, 11:45 AM
End: 13 Nov 2018, 11:56 AM
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Fgmem Exhaustion

Resolved
Intranet firewall suffering from memory exhaustion.

Intermittent access to network resources from internal networks.
Resolution: 12 Nov 2018, 11:04 AM
Traffic has been flipped to "B" path. Engineers will schedule reboot of "A" path. Host causing the issue has been shutdown/Isolated off the network.
Resolution: 12 Nov 2018, 11:04 AM
Automatic resolution.
Update: 12 Nov 2018, 11:06 AM
A host has been found and Isolated off the network.
Resolution: 12 Nov 2018, 11:04 AM
Automatic resolution.
Service affected: IntraNet Firewall

Start: 12 Nov 2018, 7:04 AM
End: 12 Nov 2018, 11:04 AM
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Prentice Backup Issues

Resolved
Some Backup infrastructure is experiencing capacity issues. ITS engineers are investigating
Resolution: 8 Nov 2018, 3:03 PM
Prentice backup services have been restored to normal operation
Service affected: Backup

Start: 8 Nov 2018, 9:00 AM
End: 8 Nov 2018, 3:03 PM
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B79 QBI Switch offline and some network connectivity impacted

Resolved
Resolution: 5 Nov 2018, 9:59 AM
Replaced failed equipment
Update: 5 Nov 2018, 8:55 AM
QBI IT staff are aware of the issue and ITS are in progress of replacing the failed network switch.
Service affected: Building Networks

Start: 5 Nov 2018, 8:00 AM
End: 5 Nov 2018, 9:59 AM
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B84a level 3 switches offline

Resolved
A water leak has flooded the level 3 comms room which has taken 3 switches offline. P&F are working to repair the leak and dry things out. We will try and bring the switches back online after the comms room dries out, which will be roughly 24 hours.
Resolution: 5 Nov 2018, 5:00 PM
Damaged components in the affected switch were replaced yesterday and network access is back to normal for users in the building.
Service affected: Building Networks

Start: 5 Nov 2018, 6:20 AM
End: 5 Nov 2018, 5:00 PM
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Confluence access currently unavailable

Resolved
A known service fault is currently affecting user access to ITS Confluence services.

ITS Engineers are currently investigating.
Resolution: 2 Nov 2018, 2:03 PM
The affected AWS host was administratively terminated, causing services to successfully failover to another active node.
Service affected: ITS Confluence

Start: 2 Nov 2018, 1:59 PM
End: 2 Nov 2018, 2:03 PM
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The Electronic Course Profile System (ECPS) will be undergoing scheduled maintenance

Resolved
Student and public access to course profiles will be unaffected.

It will not be possible to edit course profiles during this time.

More information has been provided to Unit Administrators within each School.
Resolution: 31 Oct 2018, 10:30 AM
Automatic resolution.
Service affected: Electronic Course Profile System

Start: 31 Oct 2018, 10:00 AM
End: 31 Oct 2018, 10:30 AM
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Turnitin scheduled maintenance

Resolved
Turnitin will be performing maintenance on the service and it may be unavailable to some or all users during this time.
Resolution: 28 Oct 2018, 7:25 PM
Automatic resolution.
Service affected: Turnitin

Start: 28 Oct 2018, 7:00 PM
End: 28 Oct 2018, 7:25 PM
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RDM access

Resolved
access is patchy as servers are reconnecting to storage
Resolution: 30 Oct 2018, 5:42 PM
uplink to switch flapping
Service affected: UQ Research Data Manager

Start: 28 Oct 2018, 9:55 AM
End: 30 Oct 2018, 5:42 PM
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Voice call disruptions in remote sites

Resolved

Some voice calls are experiencing a few seconds of silence during a call.
This happens intermittently and it does not affect all voice calls.

Issues have been reported at the below sites so far:
1)Queen street
2)Toowoomba

Network team is investigating.


Resolution: 3 Dec 2018, 4:25 PM
Links between zeus and man-1 routers were flapping and a configuration change was applied to make them stable.
Service affected: Voice Services

Start: 28 Oct 2018, 12:00 AM
End: 3 Dec 2018, 4:25 PM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 27 Oct 2018, 11:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 27 Oct 2018, 9:00 AM
End: 27 Oct 2018, 11:00 AM
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Migrate SPOKEP to NGDC Exadata and Upgrade to 12.2

Resolved
Migrate SPOKEP to NGDC Exadata and Upgrade to 12.2
Resolution: 26 Oct 2018, 8:00 AM
Automatic resolution.
Service affected: UQ Data Hub Transfer XFR Database

Start: 26 Oct 2018, 5:00 AM
End: 26 Oct 2018, 8:00 AM
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Migrate Animal Welfare production database to NGDC Exadata and Upgrade to 12.2

Resolved
Migrate Animal Welfare production database to Next Gen database servers
Resolution: 25 Oct 2018, 7:30 PM
Automatic resolution.
Service affected: Animal Welfare Database

Start: 25 Oct 2018, 5:00 PM
End: 25 Oct 2018, 7:30 PM
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Deployment of new process versions - Graduate School

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production:
* New process - Review of HDR Candidature
* New versions of 24 existing processes
Resolution: 23 Oct 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 23 Oct 2018, 5:00 PM
End: 23 Oct 2018, 5:30 PM
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Carrier fault impacting inbound & outbound calls

Resolved
External calls to StLucia campus have been reported as dropping intermittently. Internal calls are not impacted.

Carrier is investigating.
Resolution: 23 Oct 2018, 2:12 PM
Services have been restored.
Update: 23 Oct 2018, 11:45 AM
Numerous calls are traversing PABX correctly and awaiting confirmation resolved.
Service affected: PABX Voice Services

Start: 23 Oct 2018, 8:30 AM
End: 23 Oct 2018, 2:12 PM
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Migrate Research Master production database to NGDC Exadata and Upgrade to 12.2

Resolved
Migrate and upgrade Research Master production database to new server on NextGen Data Centre
Resolution: 22 Oct 2018, 8:30 PM
Automatic resolution.
Service affected: ResearchMaster

Start: 22 Oct 2018, 6:00 PM
End: 22 Oct 2018, 8:30 PM
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Switchover Databases to NextGen CCR Exadata

Resolved
Switchover Databases to NextGen CCR Exadata
Resolution: 21 Oct 2018, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 21 Oct 2018, 6:00 AM
End: 21 Oct 2018, 7:00 AM
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NextGen CCR Exadata Platinum patching

Resolved
NextGen CCR Exadata Platinum patching
Resolution: 20 Oct 2018, 11:30 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 20 Oct 2018, 6:00 AM
End: 20 Oct 2018, 11:30 PM
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High load on service

Resolved
Unitask is experiencing a high load.

The database is been running at a 100% cpu utilisation for several minutes making the application to be very slow.

To mitigate the issue a bigger AWS instance class is being configured. After the database upgrade an outage of up to 1 minute will occur.
Resolution: 18 Oct 2018, 12:06 PM
Automatic resolution.
Service affected: Unitask

Start: 18 Oct 2018, 11:45 AM
End: 18 Oct 2018, 12:06 PM
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Maintenance of Unitask

Resolved
A faster instance type of the database will be deployed to increase its performance.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The current RDS instance type used in production will be changed from a db.t2.large to db.m5.large
Resolution: 17 Oct 2018, 6:45 PM
Automatic resolution.
Service affected: Unitask

Start: 17 Oct 2018, 6:00 PM
End: 17 Oct 2018, 6:45 PM
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SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Oct 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 13 Oct 2018, 8:00 AM
End: 13 Oct 2018, 10:00 AM
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Exadata Platinum patching - magpie-cluster

Resolved
Exadata Platinum patching - magpie-cluster
Resolution: 13 Oct 2018, 11:30 PM
magpie-cluster patched to CPU Jul 2018
Service affected: Oracle Production DB Hosting

Start: 13 Oct 2018, 6:00 AM
End: 13 Oct 2018, 11:30 PM
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Password change page unavailable

Resolved
The password change page, available at

https://www.uq.edu.au/password/

was unavailable during the nominated period.
ITS staff have investigated and fixed the issue.
Resolution: 12 Oct 2018, 1:12 PM
Automatic resolution.
Service affected: Password Change Page

Start: 12 Oct 2018, 12:59 PM
End: 12 Oct 2018, 1:12 PM
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Deployment of new process version - Change to Immunisation Status

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production:
* A new version of Change to Immunisation Status
Resolution: 9 Oct 2018, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 9 Oct 2018, 6:00 PM
End: 9 Oct 2018, 6:30 PM
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Migrate EDSODIPD to NGDC Exadata and Upgrade to 18.3

Resolved
Migrate EDSODIPD to NGDC Exadata and Upgrade to 18.3
Resolution: 9 Oct 2018, 3:00 PM
Automatic resolution.
Service affected: UQ Data Hub

Start: 9 Oct 2018, 1:00 PM
End: 9 Oct 2018, 3:00 PM
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Migrate Archibus database to NGDC Exadata and Upgrade to 12.2

Resolved
Migrate Archibus database to NGDC Exadata and Upgrade to 12.2
Resolution: 6 Oct 2018, 10:00 AM
Automatic resolution.
Service affected: ARCHIBUS

Start: 6 Oct 2018, 8:00 AM
End: 6 Oct 2018, 10:00 AM
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Checkbox Survey Website Upgrade and URL Change

Resolved
The Checkbox survey website (https://survey.its.uq.edu.au) will be upgraded to the latest version. Also the URL will be changed to https://survey.app.uq.edu.au.
Resolution: 4 Oct 2018, 6:30 PM
Automatic resolution.
Service affected: Checkbox

Start: 4 Oct 2018, 6:00 PM
End: 4 Oct 2018, 6:30 PM
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Migrate UQ Interact to NGDC Exadata and Upgrade to 18.3

Resolved
Migrate UQ Interact to NGDC Exadata and Upgrade to 18.3
Resolution: 4 Oct 2018, 3:00 PM
Automatic resolution.
Service affected: UQIntERAct

Start: 4 Oct 2018, 1:00 PM
End: 4 Oct 2018, 3:00 PM
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Economics File - soe-file1 unavailable

Resolved
soe-file1 shared files unavailable - server installing updates
Resolution: 4 Oct 2018, 8:18 AM
Windows auto-updates ran upon login. Could not stop the server from shutting down. Confirmed file share is up and running.
Service affected: Windows File Serving - St Lucia

Start: 4 Oct 2018, 8:15 AM
End: 4 Oct 2018, 8:18 AM
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echo360 scheduled recordings

Resolved
scheduled recordings are not starting on echo360 recording devices

Urgent request has been logged with vendor to investigate

ad-hoc captures can be started from either touch panels (end users) or web interface (tech support)
Update: 3 Oct 2018, 11:14 AM
Vendor has rolled back software update on devices. scheduled echo recordings are now operating correctly.
Update: 3 Oct 2018, 11:14 AM
Vendor has rolled back software update on devices.
Resolution: 3 Oct 2018, 11:00 AM
Automatic resolution.
Service affected: Echo360 ALP

Start: 3 Oct 2018, 8:24 AM
End: 3 Oct 2018, 11:00 AM
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Learning and Innovation Building (0017) aggregation switch upgrade

Resolved
Two aggregation switches are upgraded with new 40Gbps switches and building network are converted to layer3 VPNs building network users.

Resolution: 29 Sep 2018, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 29 Sep 2018, 9:00 AM
End: 29 Sep 2018, 5:00 PM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and My Aurion will be unavailable from 7.00AM to 11:00A M on Saturday, 29 September 2018 for system upgrade. We apologise for any inconvenience this may cause.
Resolution: 29 Sep 2018, 11:00 AM
Upgrade completed. Aurion and MyAurion are now available.
Service affected: Aurion

Start: 29 Sep 2018, 7:00 AM
End: 29 Sep 2018, 11:00 AM
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Practice Evolve - change default user access for legal matters

Resolved
UQ Legal Services have engaged with the Practice Evolve vendor to change the default user access on legal matters (cases) stored in the system. The Practice Evolve vendor will be implementing these changes on the Legal Services system.
Resolution: 27 Sep 2018, 7:00 PM
Automatic resolution.
Service affected: Practice Evolve

Start: 27 Sep 2018, 6:00 PM
End: 27 Sep 2018, 7:00 PM
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Renewal of SSL certificate for auth.uq.edu.au

Resolved
The SSL certificate for auth.uq.edu.au (the UQ SSO service) will be replaced. No impact is expected.
Resolution: 25 Sep 2018, 12:00 PM
Automatic resolution.
Service affected: Single SignOn

Start: 25 Sep 2018, 11:00 AM
End: 25 Sep 2018, 12:00 PM
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PABX ISDN at Pinjarra site

Resolved
Carrier fault at Pinjarra site. Impact minor as staff can still make outbound calls through stLucia carrier network connection and inbound calls have been diverted to UQ operator. Internal calls are not impacted.
Extensions at Pinjarra site (55600 to 55799 & 65500 to 65699).
Resolution: 21 Sep 2018, 1:00 PM
Telstra repaired the link and the diversion has been removed and tested successfully. All ISDN services at Pinjarra are restored.
Resolution: 21 Sep 2018, 1:00 PM
Telstra repaired the link. Diversion has been removed and tested. All working
Update: 21 Sep 2018, 8:35 AM
Carrier advised the incident has been escalated to the Telstra transmission team for further investigation. No ETA available.
Service affected: PABX Voice Services

Start: 20 Sep 2018, 11:50 AM
End: 21 Sep 2018, 1:00 PM
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Configuration of the Survey Portal

Resolved
The Survey Portal functionality is being enabled in the EvaSys system. There is only a small number of open surveys (5) currently opened. These survey may be unavailable during the configuration changes. The Evaluation Services team (from ITALI) has notified the survey owners.
Resolution: 19 Sep 2018, 11:00 PM
Automatic resolution.
Service affected: EvaSys

Start: 19 Sep 2018, 4:00 PM
End: 19 Sep 2018, 11:00 PM
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Change outbound staff email route to email security gateway

Resolved
The outbound staff email route from Office 365 will be changed to route directly to the UQ email security gateway, bypassing the on-premises Exchange servers.

No impact is expected from this change.
Resolution: 20 Sep 2018, 3:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 19 Sep 2018, 2:00 PM
End: 20 Sep 2018, 3:00 PM
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Academic Portal will be unavailable during production release

Resolved
Academic Portal will be unavailable for approximately 5 minutes for a production release.
Resolution: 19 Sep 2018, 9:30 AM
Automatic resolution.
Service affected: Academic Portal

Start: 19 Sep 2018, 9:00 AM
End: 19 Sep 2018, 9:30 AM
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Deployment of new version of Worklist and Student Administration & Finance processes

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* A new Student Administration process
- Off-campus Exam
* New versions of the following Student Administration process
- Change of Personal Details
- Chan...ge to Finalised Grade
- Credit or Exemption
- Extend Studies And New CoE
- Extension of Assessment Due Date
- International Student Withdrawal
- Interruption of Studies
- Re-mark of Assessment
- Removal of Financial Liability
- Student Admin Document Audit
- Student Fee Refund
- Withdrawal Without Academic Penalty
* A new version of a Finance process
- UniFi User Access

Read more
Resolution: 19 Sep 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 19 Sep 2018, 7:15 AM
End: 19 Sep 2018, 8:00 AM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Sep 2018, 12:00 PM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 15 Sep 2018, 9:00 AM
End: 15 Sep 2018, 12:00 PM
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Maintenance of Unitask

Resolved
The production servers will be patched
Resolution: 11 Sep 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Sep 2018, 5:00 PM
End: 11 Sep 2018, 5:30 PM
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Email access problems

Resolved
Staff and students on St Lucia campus may currently be experiencing issues accessing their email. The error message indicates Service Unavailable.

What can you do?
A restart of your email program may fix the issue.

Support
If a restart doesnt fix the issue, please call the Service Desk on 56000.
Resolution: 7 Sep 2018, 3:34 PM
Automatic resolution.
Update: 7 Sep 2018, 3:32 PM
No further issues have been reported. Microsoft engineers are continuing to work on any residual storage impact to fully mitigate this issue.
Update: 7 Sep 2018, 1:55 PM
The root cause of this outage was that the data centres in the United States that host our email services were affected by a severe weather event. Most services have now been fully restored.
Service affected: Office 365 Sign On

Start: 7 Sep 2018, 10:09 AM
End: 7 Sep 2018, 3:34 PM
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UniFi not available during upgrade

Resolved
UniFi will be unavailable to prepare for an patching exercise.

Scheduled start: 6th Sep 2018, 6:00pm
Scheduled end: 10th Sep 2018 8:00am

Affected systems:
UniFi
In addition, all interfaces to and from UniFi will not be operational during the outage period.

CAB Reference#4664
Resolution: 10 Sep 2018, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 6 Sep 2018, 5:00 PM
End: 10 Sep 2018, 8:00 AM
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Release of new version of processes

Resolved
New versions of all Graduate School processes will be deployed. A Unitask outage might occur.
Resolution: 4 Sep 2018, 8:30 AM
Automatic resolution.
Service affected: Unitask

Start: 4 Sep 2018, 8:00 AM
End: 4 Sep 2018, 8:30 AM
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WebPrISM is unavailable after update

Resolved
Resolution: 3 Sep 2018, 9:13 PM
Service is back up and running
Service affected: PrISM Identity Management

Start: 3 Sep 2018, 6:48 PM
End: 3 Sep 2018, 9:13 PM
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Password change page is unavailable

Resolved
Unexpected outage due to PrISM update.
Resolution: 3 Sep 2018, 9:13 PM
Service is back up and running
Service affected: Password Change Page

Start: 3 Sep 2018, 6:45 PM
End: 3 Sep 2018, 9:13 PM
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Release of a new version of a process

Resolved
New versions of all Graduate School processes will be deployed.
Resolution: 3 Sep 2018, 8:30 AM
Automatic resolution.
Service affected: Unitask

Start: 3 Sep 2018, 8:00 AM
End: 3 Sep 2018, 8:30 AM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will not be available due to Unix patching and fail-over testing
Resolution: 1 Sep 2018, 8:00 AM
Automatic resolution.
Update: 1 Sep 2018, 7:59 AM
Aurion and MyAurion are now open after successful patching and fail-over testing.
Service affected: Aurion

Start: 1 Sep 2018, 6:00 AM
End: 1 Sep 2018, 8:00 AM
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Maintenance of Unitask

Resolved
A new Docker image will be deployed to the production environment to replace the image that was removed from Dockerhub yesterday.
Resolution: 30 Aug 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 30 Aug 2018, 5:00 PM
End: 30 Aug 2018, 5:30 PM
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R: drive

Resolved
the R drive share appears to be offline, data can still be accessed through cloud.rdm.uq.edu.au or the direct mapping for the project
Resolution: 30 Aug 2018, 5:20 PM
dfs links recreated from backup
Service affected: UQ Research Data Manager

Start: 30 Aug 2018, 4:20 PM
End: 30 Aug 2018, 5:20 PM
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Restarting instance

Resolved
Since 7am this morning one of the two instances running the application in AWS went down. The image of the Docker container that was used was removed from Dockerhub and as a consequence the instance could not be recreated.
The remaining instance is running out of memory and as a precaution the instance will be restarted.
Resolution: 29 Aug 2018, 5:35 PM
Automatic resolution.
Service affected: Unitask

Start: 29 Aug 2018, 5:30 PM
End: 29 Aug 2018, 5:35 PM
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QRISCloud license update

Resolved
Update DMF version to allow more capacity
Resolution: 29 Aug 2018, 7:00 PM
Automatic resolution.
Service affected: UQ Research Data Manager

Start: 29 Aug 2018, 5:00 PM
End: 29 Aug 2018, 7:00 PM
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Turnitin connection issues

Resolved
Turnitin is currently experiencing issues with expired sessions in Blackboard. The eLearning Team are aware of the issue and are currently investigating.
Resolution: 29 Aug 2018, 12:14 PM
Automatic resolution.
Service affected: Turnitin

Start: 29 Aug 2018, 11:14 AM
End: 29 Aug 2018, 12:14 PM
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Deployment of new process - Change to Immunisation Status

Resolved
A new process called Change to Immunisation Status will be released.
Resolution: 28 Aug 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 28 Aug 2018, 5:00 PM
End: 28 Aug 2018, 5:30 PM
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QBP building network upgrade

Resolved
The links to the QBP building will be migrated to the new campus core network systems.

Users in the building will experience up to 10 minutes of disruption to the internet.
Resolution: 26 Aug 2018, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 Aug 2018, 1:00 PM
End: 26 Aug 2018, 5:00 PM
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TRIM Document Store Access Issue

Resolved
We are currently experiencing network issues that are affecting TRIM accessing the document store.

ITS staff are currently troubleshooting the issue. Sites affected: https://student.records.uq.edu.au https://research.records.uq.edu.au
Resolution: 24 Aug 2018, 3:42 PM
This issue has been resolved now.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 24 Aug 2018, 1:00 PM
End: 24 Aug 2018, 3:42 PM
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Deployment of new Student Administration processes

Resolved
New versions of the following Unitask Student Administration processes will be released :

- Credit or Exemption
- Off-campus Exam
Resolution: 23 Aug 2018, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 23 Aug 2018, 5:00 PM
End: 23 Aug 2018, 5:45 PM
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Change mail routing to use new email security gateway for psy.uq.edu.au

Resolved
The psy.uq.edu.au domain will have its mail routing updated such that it specifies the new email security gateway as the MTA in its MX records.
Resolution: 23 Aug 2018, 3:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 23 Aug 2018, 1:00 PM
End: 23 Aug 2018, 3:00 PM
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Password Change Page unavailable

Resolved
Password change page was unavailable after patching.
Resolution: 22 Aug 2018, 8:04 AM
Password change page is now back up.
Resolution: 22 Aug 2018, 8:04 AM
Automatic resolution.
Service affected: Password Change Page

Start: 22 Aug 2018, 7:32 AM
End: 22 Aug 2018, 8:04 AM
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MyAurion intermittent issues

Resolved
There is currently an issue with MyAurion with intermittent access issues. ITS staff is working on fixing the issue.
Resolution: 21 Aug 2018, 1:55 PM
Issue fixed.
Update: 21 Aug 2018, 2:31 PM
Issue fixed.
Service affected: MyAurion

Start: 21 Aug 2018, 1:55 PM
End: 21 Aug 2018, 1:55 PM
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Maintenance of Unitask

Resolved
Application servers will be patched to prevent security vulnerabilities.
Resolution: 20 Aug 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Aug 2018, 5:00 PM
End: 20 Aug 2018, 5:30 PM
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Blackboard File System Maintenance

Resolved
Blackboard (learn.uq.edu.au) will undergo file system maintenance on the 18th of August from 6am to 8am.
The service will be unavailable during this period.
Maintenance is required to ensure reliable and secure operation of systems.
We apologise for the inconvenience this may cause.
Resolution: 18 Aug 2018, 8:00 AM
Automatic resolution.
Service affected: Blackboard

Start: 18 Aug 2018, 6:00 AM
End: 18 Aug 2018, 8:00 AM
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Add email anti-spoofing records to psy.uq.edu.au

Resolved
In line with email security vendor recommendations, SPF, DKIM and DMARC records will be added to the psy.uq.edu.au domain to mitigate email spoofing and improve email deliverability to some external email services.

No service impact is expected.
Resolution: 16 Aug 2018, 5:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 16 Aug 2018, 3:00 PM
End: 16 Aug 2018, 5:00 PM
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Slow email delivery to UQ users

Resolved
A number of email users are experiencing intermittently slow delivery of email from external parties.

ITS is currently investigating this issue will provide update when available.


Resolution: 14 Aug 2018, 9:48 AM
The email delivery service has recovered to an operational state.
Resolution: 14 Aug 2018, 9:48 AM
The email delivery service is now resolved
Service affected: Mail Routing

Start: 14 Aug 2018, 9:10 AM
End: 14 Aug 2018, 9:48 AM
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TRIM Document Store Access Issue

Resolved
There is an issue with TRIM accessing the document store. ITS staff are currently troubleshooting the issue.

Sites affected:
https://student.records.uq.edu.au
https://research.records.uq.edu.au
Resolution: 10 Aug 2018, 12:37 PM
The underlying storage is now authenticating correctly.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 10 Aug 2018, 10:00 AM
End: 10 Aug 2018, 12:37 PM
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Remove legacy Radius servers from AARNet proxy

Resolved
AARNet will be modifying their Eduroam proxy configuration to remove our legacy Radius servers.

Resolution: 10 Aug 2018, 10:00 AM
Automatic resolution.
Service affected: RADIUS

Start: 10 Aug 2018, 9:30 AM
End: 10 Aug 2018, 10:00 AM
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Commvault Outage

Resolved
ITS Backup Software - Commvault - is currently down.

ITS Technicians and Commvault Support are currently investigating an issue.

The Backup service is currently unavailable - Commcell is not currently working.

Resolution: 8 Aug 2018, 10:21 AM
Certain Windows Updates were identified as causing issues with the CV services and application updates. These have been removed and excluded, and backup services are working as expected again.
Update: 7 Aug 2018, 8:03 PM
Commvault service are running and backups are working. Issues with auto start of services remain. SUpport will follow up in the morning with ITS Technicians
Service affected: Backup

Start: 7 Aug 2018, 11:00 AM
End: 8 Aug 2018, 10:21 AM
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Printing issues with some Papercut managed Ricoh printers

Resolved
Users attempting to print to some Ricoh printers managed by Papercut may be experiencing service issues.

The issue seems to be affecting all swipe-card printers.

ITS engineers are continuing to investigate.
Resolution: 6 Aug 2018, 1:16 PM
Automatic resolution.
Update: 8 Aug 2018, 1:10 PM
Configuration changes have largely resolved the issue. Some printers still need to be manually updated. This outage will remain open until all manual configurations are completed. Anyone still experiencing printer problems should contact the Service Desk on 56000
Service affected: Papercut Print Services

Start: 6 Aug 2018, 9:00 AM
End: 6 Aug 2018, 1:16 PM
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ePortfolio Access Issues

Resolved
Chalk & Wire advised they were encountering access issues from 12pm midday on Sunday 05/08/2018. Clients were unable to access the ePortfolio from Blackboard. When a student or staff member attempted to access the ePortfolio from their Blackboard course site, they received an error message. This issue was resolved at approximately 1:30am this morning and students and staff should be able to access the ePortfolio as normal. Chalk&Wire apologises for any inconvenience this may have caused
Resolution: 6 Aug 2018, 1:30 AM
Automatic resolution.
Service affected: Chalk and Wire ePortfolio

Start: 5 Aug 2018, 12:00 PM
End: 6 Aug 2018, 1:30 AM
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Oracle Grid and Database 18c Upgrade

Resolved
Oracle Grid and Database 18c Upgrade
Resolution: 5 Aug 2018, 12:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 5 Aug 2018, 8:00 AM
End: 5 Aug 2018, 12:00 PM
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Update eduroam.uq.edu.au certificate

Resolved
The certificate presented to users on the eduroam wireless SSID will be replaced between 9pm and 9:30pm Saturday night.

Some users will be prompted to trust the new certificate upon their next connection to the eduroam wireless SSID.

The UQ and other wireless SSIDs will not be impacted.

Resolution: 4 Aug 2018, 9:30 PM
Automatic resolution.
Service affected: RADIUS

Start: 4 Aug 2018, 9:00 PM
End: 4 Aug 2018, 9:30 PM
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OS Patching and Oracle Software Patching on Dev Hosts

Resolved
OS Patching and Oracle Software Patching on Dev Hosts
Resolution: 4 Aug 2018, 10:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 4 Aug 2018, 8:00 AM
End: 4 Aug 2018, 10:00 AM
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Intermitent disruption to NextGen Infrastructure

Resolved
An unknown issue is affecting NextGen Datacentre Services
Resolution: 26 Jul 2018, 10:00 AM
Issue with 10GB interface on the core switch Talon to service edge 20 Workaround is to shutdown interface to stabilize connection to NextGen DC TAC Case has been logged with Cisco
Update: 26 Jul 2018, 10:11 AM
Issue with 10GB interface on the core switch Talon to service edge 20 Workaround is to shutdown interface to stabilize connection to NextGen DC TAC Case has been logged with Cisco
Service affected: Data Centre Network

Start: 26 Jul 2018, 9:24 AM
End: 26 Jul 2018, 10:00 AM
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