Outlook connectivity issues with shared mailboxes

Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.

A current workaround is in place where users can open the mailbox via their Outlooks web access.

Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content

ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance

Start: 2 Aug 2019, 10:34 AM
End: Unknown
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UQ Bookit not allowing login

Resolved
UQ Bookit is not currently accepting logins.

The issue is being investigated
Resolution: 23 Aug 2019, 12:16 PM
Vendor has corrected issue with system
Service affected: UQ Bookit

Start: 23 Aug 2019, 8:05 AM
End: 23 Aug 2019, 12:16 PM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 19 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 19 Aug 2019, 11:00 AM
End: 19 Aug 2019, 12:00 PM
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multiple buildings network outage - St Lucia Campus

Resolved
Following buildings may have been impacted by the issue.

- Seddon
- Michie
- Therapies
- Book shop


ITS network engineers are currently investigating.
Resolution: 18 Aug 2019, 8:30 PM
Resolved by reloading supervisor and line card in claw/wing routers.
Service affected: Networks

Start: 18 Aug 2019, 3:54 PM
End: 18 Aug 2019, 8:30 PM
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OutsideServerfarm ESXi host Network issues

Resolved
One of the ESXi server hosting vms in the outside server farm is experiencing packet loss on particular vlans.

VMs impacted:

shiva
Kolanut


Resolution: 18 Aug 2019, 12:44 AM
Links between Talon and Wing routers were unstable causing connectivity issues.
Service affected: VMware PRN DC

Start: 17 Aug 2019, 7:00 PM
End: 18 Aug 2019, 12:44 AM
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EAIT SiPass API Services Unavailable

Resolved
EAIT SiPass API Services began failing at some point after 11.30am Saturday 17 August. From 12.42pm Aug 19 this outage became total with API services unable to connect to the UQ SiPass servers with an RPC Unavailable error message.

EAIT IT is working with other ITS sections to resolve the issue.
Update: 20 Aug 2019, 9:15 AM
P+F Rebooted the SiPass Server to resolve the related problem with the configuration clients
Update: 20 Aug 2019, 9:15 AM
ITS NOC re-applied the ACLs for RPC ports.
Update: 20 Aug 2019, 9:38 AM
Service and connections now appear to be restored.
Service affected: EAIT Physical Access Control

Start: 17 Aug 2019, 11:42 AM
End: 20 Aug 2019, 9:38 AM
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A partial network outage in Therapies Annex building Level 3

Resolved
One of Level 3 network access switch is not working Network Engineer is replacing the supervisor module as its stop responding.
Resolution: 18 Aug 2019, 6:54 PM
Resolved by replacing a faulty supervisor module
Update: 18 Aug 2019, 7:56 PM
resolved by replacing supervisor module
Service affected: Networks

Start: 17 Aug 2019, 8:54 AM
End: 18 Aug 2019, 6:54 PM
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Degraded Jira functionality

Resolved
Some users of the ITS Jira service may currently be experiencing some functionality issues.

Problems include but may not be limited to:
- users unable to create issues
- users unable to transition issue state
- general application slowness

Engineers have begun some database re-indexing which should resolve these above issues shortly.
Resolution: 15 Aug 2019, 11:05 AM
Jira host instances in AWS were terminated and restarted.
Update: 15 Aug 2019, 10:46 AM
We are about to do a rolling reboot of the server nodes. Users may need to restart / clear their web browser sessions and cookies if they cannot reconnect to the instance because of the sticky web connection sessions.
Service affected: ITS Jira

Start: 15 Aug 2019, 8:30 AM
End: 15 Aug 2019, 11:05 AM
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its-isilon01 - Node/HDD Firmware Patching

Resolved
Upgrade of cluster Node and HDD Firmware
Resolution: 11 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 11 Aug 2019, 4:00 AM
End: 11 Aug 2019, 3:00 PM
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its-isilon01 - OS Upgrade + Patches

Resolved
Upgrade of cluster OS (OneFS) from 8.1.2 to 8.2
Resolution: 10 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 10 Aug 2019, 7:00 AM
End: 10 Aug 2019, 3:00 PM
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Checkbox Survey System Maintenance

Resolved
The Checkbox survey system will be temporarily unavailable due to maintenance.
Resolution: 8 Aug 2019, 6:10 PM
Automatic resolution.
Service affected: Checkbox

Start: 8 Aug 2019, 6:00 PM
End: 8 Aug 2019, 6:10 PM
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Issue For Staff Accessing Content Areas With Edit Mode Enabled

Resolved
UQ eLearning Support are aware of an issue where UQ Staff are unable to access content areas with Edit Mode enabled.

While this is being investigated, please disable Edit Mode to view content areas. This has been escalated to the vendor and are awaiting response.
Resolution: 6 Aug 2019, 1:21 PM
A Blackboard LTI configuration corruption was found to be the cause of this course editing access issue. This configuration has now been restored, and access to edit course content is now available.
Service affected: Blackboard

Start: 6 Aug 2019, 12:09 PM
End: 6 Aug 2019, 1:21 PM
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Network flapping

Resolved
Issue with network causing degraded services, ITS looking at network to correct issue
Resolution: 7 Aug 2019, 1:04 PM
replaced fibre optics
Service affected: UQ Research Data Manager

Start: 6 Aug 2019, 10:17 AM
End: 7 Aug 2019, 1:04 PM
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Legacy Compute Migration Project - Migrate server ITS-PS-01 and MSSQL database, passwordstate_prod

Resolved
The application PasswordState is comprised of two servers, ITS-PS-01 and ITS-PS-02. ITS-PS-02 is already located in the NGDC (at CCR), however, ITS-PS-01 still exists within the Legacy DC and is to be migrated to Next Gen DC as part of the Legacy Compute Migration Project.

Additional to the server, the database passwordstate_prod, which exists on the legacy MSSQL cluster, also needs to be migrated onto the NGDC MSSQL cluster

Please note: The service will continue to be available in a read-only capacity from:
https://ps-dr.its.uq.edu.au/
Resolution: 6 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Passwordstate

Start: 6 Aug 2019, 9:00 AM
End: 6 Aug 2019, 12:00 PM
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OS Patching on Oracle Development DB Hosts

Resolved
IP Allocation database will be unavailable.

OS patching on snapdev01, snapdev02, crackledev01, crackledev02.

Ref: ITS Infrastructure Services has scheduled a patching cycle for routine host maintenance.
Resolution: 5 Aug 2019, 7:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 7:00 PM
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Maintenance of Unitask

Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 Aug 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 6:30 PM
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NextGen Load Balance Issues

Resolved
Server Farm load balancer is currently experiencing unscheduled issues.

The following services are currently impacted:


Blackboard
Sinet
Databases
UniFi

ITS Engineers are currently working to resolve this issue.

Resolution: 5 Aug 2019, 10:33 AM
Service affected: NGDC Serverfarm Load Balancer

Start: 5 Aug 2019, 8:45 AM
End: 5 Aug 2019, 10:33 AM
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ServiceView Intermittently Unavailable

Resolved
ServiceView website is intermittently unavailable

Technicians are working to resolve this issue.

Resolution: 5 Aug 2019, 9:17 AM
Automatic resolution.
Service affected: ServiceView

Start: 4 Aug 2019, 10:30 PM
End: 5 Aug 2019, 9:17 AM
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Emergency update of Symantec EP client on Domain Controllers and associated hosts

Resolved
An emergency change has been requested to allow for an immediate update of the SEP client to a non-affected version on all domain controllers, Active Directory data management and Azure data management servers.

Domain Services will be unaffected, but clients on geographically displaced sites (i.e. Heron Island) will source these services from the St Lucia site until the local Domain Controller is back online.
Resolution: 2 Aug 2019, 4:00 PM
SEP client updated and hosts rebooted as required.
Service affected: Active Directory

Start: 2 Aug 2019, 10:30 AM
End: 2 Aug 2019, 4:00 PM
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Reduced Internet Services

Resolved
There is an emergent incident that is affecting all Internet services. ITS and our Internet Provider are investigating the issue.

An update will be provided shortly when more information becomes available.
Resolution: 4 Aug 2019, 3:37 PM
Update: 5 Aug 2019, 10:01 AM
Over the course of the weekend ITS technicians have restored internet speeds and external connectivity back to normal. Some areas may still notice a residual delay when using particular services that are connected externally such as Adobe. This should be resolved by 6/8/19. Please note that a computer restart (save and back up your work first) may assist with returning your internet usage to normal, should you still be experiencing internet speed issues. Thank you for your patience and understanding as we work through these events.
Update: 2 Aug 2019, 9:22 AM
The internet service was restored at 21:50 on 1/8/19, however, Internet services are currently running at a reduced capacity. ITS technicians are still working to resolve any issues to restore services back to full.
Service affected: Internet Services UQ

Start: 1 Aug 2019, 12:32 PM
End: 4 Aug 2019, 3:37 PM
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Intermittent access to HPC enabled UQ RDM collections

Resolved
Users of HPC enabled UQ RDM collections are currently experiencing intermittent issues with connection to HPC enabled collections through R drive, RDM cloud and the sync client. Access from HPC clusters and ssh is unaffected.
Resolution: 1 Aug 2019, 5:17 PM
Network drivers updated
Service affected: UQ Research Data Manager

Start: 31 Jul 2019, 10:18 AM
End: 1 Aug 2019, 5:17 PM
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SI-net Application Documents

Resolved
There is a current issue with documents linking to the OLA You are not able to upload a document at the moment Applicants are not impacted by this error. You can still generate documents and they will upload automatically once the problem is resolved.

We are working on fixing this as soon as possible, and will let you know as soon as it is resolved.
Resolution: 30 Jul 2019, 10:43 AM
Automatic resolution.
Service affected: SI-net

Start: 30 Jul 2019, 9:00 AM
End: 30 Jul 2019, 10:43 AM
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OLA Release 6.2.4

Resolved
Release new version of OLA providing enhancement work and bug fixes.

Key change:
1. Introduction of Sanctions Checklist functionality, which will assign the sanctions checklist to an org unit on submission of applications from sanctioned countries
2. Upgrade of the Document Repository to be AWS hosted instead of locally hosted
3. Introduction of the Administration Portal, which will ease the difficulty of support

Minor Changes:
1. Bug fix for the document update evidence comment showing the wrong date
2. Bug fix for document upload error in OLA front end
3. Bug fix for SRF stopping some users from progressing past the first page...r /> 4. Correction for Rundeck job error status to show the correct status when failing a record

Read more
Resolution: 30 Jul 2019, 9:00 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 30 Jul 2019, 7:00 AM
End: 30 Jul 2019, 9:00 AM
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Nas02 Maintenance

Resolved
Nas02 cluster upgrades and patching are being carried out.

Work being performed will have no impact on cluster performance or availability.
Resolution: 27 Jul 2019, 11:59 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 27 Jul 2019, 6:00 AM
End: 27 Jul 2019, 11:59 PM
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Password Change/Reset Page Outage

Resolved
The Password Change and Reset Pages are currently experiencing an outage and technicians are investigating
Resolution: 26 Jul 2019, 5:42 PM
The password change page is working correctly again.
Resolution: 26 Jul 2019, 5:42 PM
This issue has been fixed.
Service affected: Password Change Page

Start: 26 Jul 2019, 4:00 PM
End: 26 Jul 2019, 5:42 PM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 19 Jul 2019, 6:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 19 Jul 2019, 6:00 AM
End: 19 Jul 2019, 6:30 AM
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UQ RDM HPC Collections Issue

Resolved
File access to UQ RDM collections connected to HPC storage may experience intermittent slow file access and the sync process between HPC file systems and UQ RDM is currently unavailable.
Resolution: 10 Jul 2019, 10:10 AM
HPC enabled UQ RDM collections are now able to sync to HPC file systems
Service affected: UQ Research Data Manager

Start: 9 Jul 2019, 3:48 PM
End: 10 Jul 2019, 10:10 AM
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Blackboard upgrade

Resolved
Upgrade Blackboard to q42018cu6
Resolution: 7 Jul 2019, 12:15 PM
Blackboard upgraded successfully to Q4 2018 CU6
Service affected: Blackboard

Start: 6 Jul 2019, 9:00 AM
End: 7 Jul 2019, 12:15 PM
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Emergency reboot of Jira server to fix temp space issues

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
Resolution: 5 Jul 2019, 5:40 PM
Reboot of Jira servers has been completed. Access to Jira has been tested and is operational.
Resolution: 5 Jul 2019, 5:40 PM
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Service affected: ITS Jira

Start: 5 Jul 2019, 5:30 PM
End: 5 Jul 2019, 5:40 PM
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Adobe Internal Update Server Db Corruption

Resolved
A issue was found with the Adobe catalog that provides products to the Adobe Creative Cloud Client for download.

Users may see a download error when trying to install Adobe products.

A full re-sync of the catalog is currently being done on the server.

The sync may take several hours to complete.

If users require software today Fleet Management can provide work around on removing the config from using the internal server to connect externally over the internet.
Resolution: 3 Jul 2019, 6:00 AM
Sync with adobe services has completed. Adobe Creative Cloud clients can now download and use Adobe products.
Update: 2 Jul 2019, 3:22 PM
The server has processed 1/3 of the applications. We expect this to be completed by 7am Wednesday 03/07/2019
Service affected: Adobe Internal Update Server

Start: 2 Jul 2019, 10:07 AM
End: 3 Jul 2019, 6:00 AM
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Switchover Patched Databases Back to plover

Resolved
Switchover Patched Databases Back to plover-cluster.

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 30 Jun 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 30 Jun 2019, 8:00 AM
End: 30 Jun 2019, 10:00 AM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the Apr 2019 Bundle Patch.



Resolution: 29 Jun 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 29 Jun 2019, 8:00 AM
End: 29 Jun 2019, 8:00 PM
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Switchover Databases to magpie-cluster

Resolved
Switchover Databases to magpie-cluster.

approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

Resolution: 29 Jun 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 29 Jun 2019, 6:00 AM
End: 29 Jun 2019, 10:00 AM
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UQ Book It Certificate Expired

Resolved
The security certificate for UQ Book It has expired and were working with the product vendor to apply a newly signed UQ certificate for use.
Resolution: 1 Jul 2019, 12:30 PM
A new certificate has been applied
Service affected: UQ Bookit

Start: 28 Jun 2019, 10:32 AM
End: 1 Jul 2019, 12:30 PM
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Switchover AURPROD to magpie-cluster

Resolved
Switchover Databases to magpie-cluster.

approx. 5 minute minor disruption during switchover from CCR to Prentice.

Resolution: 27 Jun 2019, 7:05 PM
Automatic resolution.
Service affected: Aurion

Start: 27 Jun 2019, 7:00 PM
End: 27 Jun 2019, 7:05 PM
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Maintenance of Unitask

Resolved
New set of permissions will be added in preparation for the deployment of new APIs used in the OH&S and Student Administration process. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical information

The permissions for certified documents BDM save and get task or overview link will be applied to the Bonita installation.
Resolution: 26 Jun 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 26 Jun 2019, 6:00 PM
End: 26 Jun 2019, 6:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the PRN Exadata with the Apr 2019 Bundle Patch.

Resolution: 23 Jun 2019, 4:00 PM
The Prentice Exadata (magpie-cluster) is now patched to Apr 2019 Quarterly Full Stack Download Patch (QFSDP).
Service affected: Oracle Production DB Hosting

Start: 23 Jun 2019, 4:00 AM
End: 23 Jun 2019, 4:00 PM
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Switchover Databases to CCR Exadata

Resolved
Switchover Databases to plover-cluster to allow for the patching of magpie-cluster

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

Resolution: 22 Jun 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 22 Jun 2019, 6:00 AM
End: 22 Jun 2019, 7:00 AM
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Maintenance of Unitask

Resolved
Unitask application servers will be patched to resolve some security vulnerabilities.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

One important and two moderate kernel vulnerabilities were identified affecting Linux systems and a patch needs to be applied to the application instances. https://access.redha...t.com/security/vulnerabilities/tcpsack

Read more
Resolution: 21 Jun 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 21 Jun 2019, 6:00 PM
End: 21 Jun 2019, 6:30 PM
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Heron Island Research Station power works

Resolved
The HIRS is undergoing scheduled power works on the island this week and subsequently the network on the Island is currently unreachable.
Resolution: 22 Jun 2019, 11:59 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Jun 2019, 1:30 PM
End: 22 Jun 2019, 11:59 PM
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Hazardous Works - Third Party AWS Direct Connect planned maintenance

Resolved
Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window, please contact us at https://aws.amazon.com/support

Resolution: 21 Jun 2019, 6:01 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 21 Jun 2019, 12:01 AM
End: 21 Jun 2019, 6:01 AM
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ServiceView planned emergency maintenance

Resolved
ServiceView will be unavailable for up to 10 minutes in order for patches to be applied.

Users working in ServiceView during this time are advised to guard against possible loss of their work by saving it to an external text editor.

Information relating to service outages on the Service Status page will also be unavailable while ServiceView maintenance is under way.
Resolution: 20 Jun 2019, 5:40 PM
Automatic resolution.
Service affected: ServiceView

Start: 20 Jun 2019, 5:30 PM
End: 20 Jun 2019, 5:40 PM
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Service CRM (Oracle Service Cloud) unavailable.

Resolved
Users of Service CRM (Oracle Service Cloud) are unable to open incidents/enquiry records.

The system interface may hang or freeze when attempting to open a record.

CRM team has contacted vendor and is investigating
Resolution: 20 Jun 2019, 11:26 AM
Being investigated by vendor
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 20 Jun 2019, 11:05 AM
End: 20 Jun 2019, 11:26 AM
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Network outage affecting some of the remote sites connected via TPG

Resolved
Following remotes sites are experiencing a network outage. ITS staff are currently working with the carrier to restore the service.

Customs House
Foundation Year
Toowoomba Rural Clinical Service
Bundaberg - Rural Clinical School
Queenslnad Theological College
Toowoomba Grammer School
Resolution: 18 Jun 2019, 12:45 PM
Fault within the carrier network was rectified. ITS is waiting for a root cause analysis from the carrier.
Service affected: Building Networks

Start: 18 Jun 2019, 12:30 PM
End: 18 Jun 2019, 12:45 PM
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Maintenance of Unitask

Resolved
Removal of the special character filter and a patch to fix a bug in the recent 7.7.5 upgrade

During the change people accessing the system will see a maintenance message and they would not be able to view/action any task.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 Jun 2019, 6:30 PM
Automatic resolution.
Resolution: 17 Jun 2019, 4:30 PM
Automatic resolution.
Service affected: Unitask

Start: 17 Jun 2019, 6:00 PM
End: 17 Jun 2019, 6:30 PM
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Aurion migration to Oracle 12.2

Resolved
Aurion and MyAurion will be unavailable from 8 PM on Friday 14th June to 6 PM on Sunday 16th June during the migration to Oracle 12.2
Resolution: 16 Jun 2019, 12:00 PM
Aurion and MyAurion have now been upgraded to Oracle 12.2.
Service affected: Aurion

Start: 14 Jun 2019, 8:00 PM
End: 16 Jun 2019, 12:00 PM
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Hazardous Works - Third Party AWS Direct Connect planned maintenance

Resolved
Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window, please contact us at https://aws.amazon.com/support
Resolution: 14 Jun 2019, 6:01 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 14 Jun 2019, 12:00 AM
End: 14 Jun 2019, 6:01 AM
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Deploy of new process for OH&S

Resolved
A new process for OH&S will be deployed to Unitask.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The following will be deployed to UniTask:

* Health, safety and wellness induction checklist
Resolution: 12 Jun 2019, 5:30 PM
The OH&S process was released
Service affected: Unitask

Start: 12 Jun 2019, 5:00 PM
End: 12 Jun 2019, 5:30 PM
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Symantec Endpoint Protection Deployment to Servers

Resolved
Symantec Endpoint Protection is being deployed to Windows servers with regular updates from the 12th until to the 18th of June. The existing Sophos anti-virus will be removed as part of this process.

Whilst no additional service impact is anticipated due to the Symantec deployment, some applications may be negatively impacted. In these cases the deployment team will resolve problems as quickly as possible. As usual, please report any service issues to the IT service desk who will escalate to the deployment team if required.
Resolution: 18 Jun 2019, 2:28 PM
Automatic resolution.
Service affected: Endpoint Protection Anti Virus

Start: 12 Jun 2019, 1:28 PM
End: 18 Jun 2019, 2:28 PM
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Unitask is temporarily unavailable

Resolved
The Unitask Worklist is currently down. The Worklist will not be available for staff users, but students and staff will be able to raise requests and action their tasks from myUQ.
Resolution: 10 Jun 2019, 11:00 AM
The Unitask Worklist is now available to staff users.
Service affected: Unitask

Start: 10 Jun 2019, 8:51 AM
End: 10 Jun 2019, 10:00 AM
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Unitask upgrade

Resolved
Unitask will be upgraded to a more recent version.

During the upgrade people accessing the system will see a maintenance message and they would not be able to view/action any task.

Support after the upgrade

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The version of Bonita running on the production environment will be upgraded from v7.3.0 to v.7.7.5.
Resolution: 8 Jun 2019, 11:00 PM
Unitask was successfully upgraded.
Service affected: Unitask

Start: 8 Jun 2019, 8:00 PM
End: 8 Jun 2019, 11:00 PM
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IMS capability upgrade

Resolved
ITS will be performing maintenance and hardware upgrades on the Internet Management Service Thursday night between 8pm and 10pm.

The Internet traffic flow will be changed from the primary (A) path to the secondary (B) path at the beginning of the change. Once the hardware upgrade has been completed the traffic flow will be reverted back to the primary (A) path.

When the traffic path changes, there may be a brief interruption to Internet traffic while the routes converge.
Resolution: 6 Jun 2019, 10:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 6 Jun 2019, 8:00 PM
End: 6 Jun 2019, 10:00 PM
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Loss of redundancy to legacy server farm

Resolved
The link from hercules to zeus is in a faulty state and has stopped passing traffic. The alternative link via talon is passing all traffic at the moment so services are not impacted, however if this fails the legacy server farm will become unreachable.

We are investigating the cause and will endeavour to restore redundancy at a time of least impact users.
Resolution: 6 Jun 2019, 9:30 PM
Service affected: Data Centre Network

Start: 5 Jun 2019, 10:15 AM
End: 6 Jun 2019, 9:30 PM
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In Place Unscheduled Outage

Resolved
In Place Unscheduled Outage (Vendor currently investigating)
Resolution: 3 Jun 2019, 4:59 PM
Service restored by Vendor
Service affected: InPlace

Start: 3 Jun 2019, 3:20 PM
End: 3 Jun 2019, 4:59 PM
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Building 98d - Network outage

Resolved
Unscheduled network outage at Building 98d (Conifer Knoll Car park).
ITS Staff Investigating.
Resolution: 2 Jun 2019, 2:24 PM
Replaced Faulty Hardware.
Service affected: Building Networks

Start: 2 Jun 2019, 1:07 PM
End: 2 Jun 2019, 2:24 PM
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Pinjara Hills Link upgrade planned outage

Resolved
Pinjara Hills - Replacing Bronze Router with C9500-24Y4C routers and upgrading the current link to 40 Gig Link.
Resolution: 31 May 2019, 11:00 PM
Pinjarra Hills link upgrade completed successfully.
Service affected: Building Networks

Start: 31 May 2019, 6:00 PM
End: 31 May 2019, 11:00 PM
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Disruption to Internet access for Schoolsnet and Commercial customers

Resolved
There is a disruption to peering network traffic which will impact internet access for Schoolsnet and Commercial customers. Certain websites may be slow to load or not load. This is being investigated now by ITS staff.
Resolution: 30 May 2019, 11:45 AM
Remote switch in Equinox Datacentre has been reloaded. Peering network is still running very congested, however all websites will now be accessible by Schoolsnet and Commercial customers
Service affected: UQSchoolsNet

Start: 30 May 2019, 11:30 AM
End: 30 May 2019, 11:45 AM
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Delays to email delivery

Resolved
Delivery of email was delayed due to an underlying issues. Once the issue was resolved, the queued email was delivered to mailboxes
Resolution: 31 May 2019, 11:30 AM
Automatic resolution.
Service affected: Mail Routing

Start: 30 May 2019, 7:30 AM
End: 31 May 2019, 11:30 AM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 28 May 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 28 May 2019, 11:00 AM
End: 28 May 2019, 12:00 PM
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Internet connectivity outage for dark-fibre connected schools

Resolved
UPDATE -

ITS Staff are replacing a faulty UQ switch at the Pipe Data Centre in Brisbane City.

Service expected to be restored by 3:30pm

Schools connecting via the Pipe DC are currently unreachable and can not reach UQ or the Internet.

Schools affected are:
Greggory Terrace
Brisbane Girls Grammar School
Brisbane Boys College
Clayfield College
Update: 28 May 2019, 2:46 PM
Power Issues at a Comms Rack in the Pipe Data Centre caused the circuit powering the UQ switch to trip. Power has been restored and the suspect equipment removed (not UQ's)
Update: 28 May 2019, 2:00 PM
The UQ switch failed again after being restarted and up for about 30 mins. A replacement switch has been configured and ITS Network engineers on route to Pipe DC to install
Resolution: 28 May 2019, 12:23 PM
Automatic resolution.
Resolution: 28 May 2019, 12:23 PM
UQ switch in the Pipe DC was reloaded which recovered connected services. A software fault brought on by a long uptime of the device is the most likely cause.
Service affected: UQSchoolsNet

Start: 28 May 2019, 10:20 AM
End: 28 May 2019, 2:46 PM
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Academic Portal Form A Export Failing

Resolved
Academic Portal Form A Export is Failing. ITS Staff are investigating.
Resolution: 30 May 2019, 11:30 AM
Rundeck was failing to send Online Form A .docx files via email. Rundeck has been temporarily disabled, Online Form A .docx files being sent via EC3 box instead.
Service affected: Academic Portal

Start: 28 May 2019, 10:00 AM
End: 30 May 2019, 11:30 AM
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UQ RDM LinkedIn Authentication Failing

Resolved
External collaborators using LinkedIn are unable to log in to access UQ RDM project data.
Resolution: 28 May 2019, 9:45 PM
External collaborators for UQ RDM are able to use LinkedIn authentication.
Service affected: UQ Research Data Manager

Start: 28 May 2019, 9:00 AM
End: 28 May 2019, 9:45 PM
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Archibus NFS migration

Resolved
Archibus NFS migration from teepee/wagon and samba from soefile to NGDC Isilon
Resolution: 27 May 2019, 7:00 AM
Automatic resolution.
Service affected: ARCHIBUS

Start: 27 May 2019, 6:00 AM
End: 27 May 2019, 7:00 AM
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Network Outage - some UQ remote sites

Resolved
A few UQ Remotes sites lost network connectivity
standrew.router.uq.edu.au
uqhc-varsity.router.uq.edu.au
qaafi-maroochy.router.uq.edu.au
dayboro.router.uq.edu.au
fyear.router.uq.net.au

ITS On Call engineer is investigating.
Resolution: 26 May 2019, 10:53 AM
Service Provider resolved power issue.
Update: 26 May 2019, 10:46 AM
Update from the Internet Service Provider. The AAPT (TGP) had unscheduled power outage at the main distribution rack in this morning. Five UQ remote sites have also been impacted by this event. Currently, the estimated time for resolution is unknown.
Service affected: Networks

Start: 26 May 2019, 8:17 AM
End: 26 May 2019, 10:53 AM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will not be available during patching and fail-over testing of application servers
Resolution: 25 May 2019, 8:00 AM
Patching and failover testing successfully completed
Update: 25 May 2019, 7:12 AM
Patching and fail-over testing successfully completed
Service affected: Aurion

Start: 25 May 2019, 6:00 AM
End: 25 May 2019, 8:00 AM
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Building Networks Outage - Multiple Buildings at St Lucia Campus

Resolved
Majority of Buildings and Services has now been restored. Final checks now being made.
Resolution: 23 May 2019, 3:58 PM
Services have all been restored
Service affected: Networks

Start: 23 May 2019, 3:52 PM
End: 23 May 2019, 3:58 PM
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Changed to assigned Office 365 license (ITS accounts)

Resolved
As part of the new Microsoft CAUDIT agreement, the assigned Office 365 license type has to be changes. ITS account are the first batch to be assigned the updated license. We are expecting no impact to ITS user accounts.
Resolution: 22 May 2019, 9:00 PM
Automatic resolution.
Service affected: Office 365 Provisioning and Maintenance

Start: 22 May 2019, 6:30 PM
End: 22 May 2019, 9:00 PM
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Office 365 Outage

Resolved
Microsoft has reported a worldwide issue with Exchange that may be affecting some users.

We are trying to contact microsoft for an update.

Current status from Microsoft:
User Impact: Users may be unable to connect to Exchange Online via any protocol.

Current status: Weve identified that a recent code regression within the MailTips feature has inadvertently affected how our systems process some traffic, causing intermittent access issues to Exchange Online through any protocol. Were working to temporarily disable the MailTips feature to mitigate impact. Additionally, we will continue to identify what has caused this regression to occur and develop... a more permanent fix which will allow us to re-enable MailTips functionality.

Scope of impact: This issue may potentially affect any of your users attempting to access Exchange Online via any protocol.

Read more
Resolution: 22 May 2019, 4:00 PM
User who experienced issues accessing Exchange Online should have been resolved by 22/5/19 4.00pm. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.
Resolution: 22 May 2019, 4:00 PM
User who experienced issues accessing Exchange Online should have been resolved by 4.00pm 22/5/19. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.
Resolution: 22 May 2019, 4:00 PM
Automatic resolution.
Update: 22 May 2019, 7:28 PM
Microsoft believe the issues has been mitigated (by disabling the Mailtips in Office 365) and users should no longer be affected by the issues. However, we will keep the service status entry opened for another day to confirm UQ users are good again.
Update: 22 May 2019, 2:31 PM
Microsoft have advised that disabling the MailTips from their end has mitigated the issues. The Service Desk has been contact clients to confirm their issues have been resolved.
Update: 22 May 2019, 1:38 PM
Microsoft has advise us the issues should be resolving for users. Microsoft has no ETA on when the issue will be full resolved.
Update: 22 May 2019, 11:24 AM
We have talked to Microsoft and the issue has not been resolved. We cannot tell the number of people who have been affected. Currently there has been 35 Service Desk tickets logged. The next update from Microsoft is scheuled at 3pm AEST. Some users have reported the issue has been resolved for their mail account.
Update: 22 May 2019, 10:17 AM
We ask users to try and use Outlook on portal.office.com. However, from Microsoft's outage notifcation, all protocols are affected which would included access from a browser.
Service affected: Exchange Mail and Calendaring

Start: 22 May 2019, 6:00 AM
End: 22 May 2019, 4:00 PM
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ESXi host offline - Prentice NGDC

Resolved
An ESXi host in the Prentice NGDC has Crashed.
The following Virtual servers are affected:

cai-printsrv
cmm-arivis
cottonmouth
itsprnpvrops
mx1new
plasma
saap03
UQ-XA-DC01

Resolution: 21 May 2019, 1:12 PM
ESXi Host as recovered and VMs have been moved to other Cluster nodes.
Service affected: VMware NextGEN PRN DC

Start: 21 May 2019, 12:45 PM
End: 21 May 2019, 1:12 PM
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CCHR/LCCH Buildings - Network outage affecting wired only network

Resolved
ITS are working closely with QLD Health IT to resolve issues affecting several groups of UQ at the Mater Hospital. Affected areas include CCHR, LCCH and CHQCU.

Staff are onsite to assist staff with laptops in using wireless/vpn as a workaround.
Resolution: 22 May 2019, 3:49 PM
Mater Router R1 has been restarted which has resolved the issue. Staff on site have confirmed network access has been restored
Update: 22 May 2019, 1:13 PM
Mater Router 2 (a Juniper) was bypassed with teh backup FW connections from QH moved to Router 1. This has made no difference. QH NOC have been engaged to investigate. They are looking into potential ISE and routing issues within their network. Mater Router 2 is to be replaced to bring back redundancy to this site. ITS staff will assist staff with laptops on site to connect to Eudroam wireless and use VPN to access UQ Network.
Update: 21 May 2019, 1:15 PM
Router hardware has failed; working to replace it now. ITS NOC
Service affected: Networks

Start: 21 May 2019, 10:00 AM
End: 22 May 2019, 3:49 PM
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TRI Voicemail outage

Resolved
An issue impacting the TRI voice mails file system is preventing it from restarting.
ITS and TRI staff are investigating.
Resolution: 20 May 2019, 5:00 PM
Service affected: Voice Services

Start: 20 May 2019, 1:30 PM
End: 20 May 2019, 5:00 PM
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Network Outage in Lvl 3 GP South

Resolved
There is an outage occuring on lvl 3 GP South (B78). This is currently being investigated by the Network Team.
Resolution: 20 May 2019, 8:54 AM
Two switches have been replaced that support Lvl 3. Service has now been restored.
Service affected: Building Networks

Start: 20 May 2019, 7:30 AM
End: 20 May 2019, 8:54 AM
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Major UQ INTERNET service outage

Resolved
UQ INTERNET service is experiencing an unexpected outage and ITS is investigating now.
Resolution: 19 May 2019, 7:40 PM
UQ Internet has been restored. It is understood that the outage is likely to have resulted from a network equipment hardware fault, however, the root cause is still under investigation.
Update: 19 May 2019, 7:43 PM
We've been affected by a vendor bug during a different change on the device. The UQ Internet service has been recovered by moving the service to different device ports.
Service affected: Internet Services UQ

Start: 19 May 2019, 6:30 PM
End: 19 May 2019, 7:40 PM
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Eduroam unavailable to UQ users connecting via non-UQ networks

Resolved
Eduroam is currently unavailable for the UQ users connecting via non-UQ networks.

The issue is currently under investigation however at this stage it appears the AARnet RADIUS servers may be implicated.
Resolution: 17 May 2019, 6:00 PM
AARnet corrected a routing issue which restored Eduroam for all users.
Update: 17 May 2019, 2:10 PM
The issue is known by AARnet and they are working to resolve it.
Service affected: Wireless Network

Start: 17 May 2019, 12:30 PM
End: 17 May 2019, 6:00 PM
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Maintenance of Unitask

Resolved
The encoding of the production database will be changed to support a bigger set of characters.

During the change people accessing the system will see a maintenance message and they would not be able to view/action any task.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The encoding of the production database was partially changed this week from latin-1 to utf-8 mb3. The job was not completed as the da...tabase ran out of disk space and the two biggest tables (arch_contract_data and queriable_log) are remaining from being converted.

Read more
Resolution: 17 May 2019, 12:00 AM
Automatic resolution.
Service affected: Unitask

Start: 16 May 2019, 5:00 PM
End: 17 May 2019, 12:00 AM
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Prentice building (B42) Level 3 has lost data/wifi network

Resolved
ITS investigating.
Resolution: 16 May 2019, 4:31 PM
Service has now been restored. The cause was due to a failed AC unit in the comms room, which stopped working and caused the network equipment to overheat.
Resolution: 16 May 2019, 4:11 PM
Network connectivity was restored by rebooting the network switch.
Service affected: Building Networks

Start: 16 May 2019, 3:11 PM
End: 16 May 2019, 4:31 PM
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Degraded Event Processing

Resolved
A change in upstream data has resulted in the processing pipeline becoming completely stuck. This is causing a large delay in logs being processed and available in the cluster.

A lack of visibility and logging verbosity in Logstash is causing troubles in identifying the offending events.

The current mitigation is to restart the processing nodes, this resolve the issue temporarily, but even so, they are currently unable to keep up with the current event ingres.

Kibana and Elasitcsearch are unaffected and will be available during the service outage. New event logs may not appear or will appear patchy while the processing nodes try to catch up with the bac...k log.

Read more
Resolution: 15 May 2019, 8:30 AM
Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.
Resolution: 15 May 2019, 8:30 AM
Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.
Service affected: Centralised Logging Cluster ELK

Start: 14 May 2019, 5:56 PM
End: 15 May 2019, 8:30 AM
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PrISM minor release with initial AD integration implementation (v2.4)(CR#5485)

Resolved

A minor PrISM update (v2.4) will be released to implement initial integration in line with Phase 1 of the PrISM-Active Directory (AD) Integration project.

This upgrade will redirect AD account creation and password reset transactions to a new RPC API. This will alleviate the dependency on Webkerb and a downstream web service hosted on its-gas1 which currently perform new account creations and password resets in AD.
Resolution: 14 May 2019, 8:00 PM
Automatic resolution.
Update: 14 May 2019, 7:15 PM
Backfilling of objectGuid from AD still in progress
Resolution: 14 May 2019, 6:00 PM
Automatic resolution.
Service affected: PrISM-Active Directory Integration Project

Start: 14 May 2019, 5:00 PM
End: 14 May 2019, 8:00 PM
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Oral Health Building Network Issues

Resolved
Currently ITS are investigating the issue
Resolution: 14 May 2019, 8:30 AM
Network connectivity has been restored
Resolution: 14 May 2019, 8:30 AM
Service affected: Building Networks

Start: 14 May 2019, 8:30 AM
End: 14 May 2019, 8:30 AM
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Maintenance of Unitask

Resolved
The encoding of the production database will be changed to support a bigger set of characters. Also, the application instances will be patched to resolve some security vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The encoding of the database will be changed from latin-1 to utf-8 mb3. Also the application instances will be patched as recommended by AWS.
Resolution: 13 May 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 13 May 2019, 5:00 PM
End: 13 May 2019, 6:30 PM
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TRI Eduroam/TRI Guest Wireless Outage

Resolved
Eduroam and TRI Guest wireless networks at TRI do not have Internet access.

This is currently under investigation by ITS.
Resolution: 13 May 2019, 10:33 AM
Automatic resolution.
Service affected: Wireless Network

Start: 13 May 2019, 7:05 AM
End: 13 May 2019, 10:33 AM
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Wireless Network Outage - Parnell building level 2 lecture room

Resolved
After scheduled network upgrade work in the Parnell building, unknown issue caused wireless service in two lecture rooms in level 2. The wireless coverage in other area of the building is not impacted.
Resolution: 13 May 2019, 12:30 PM
ITS has restored wireless to these rooms
Service affected: Wireless Network

Start: 12 May 2019, 4:35 PM
End: 13 May 2019, 12:30 PM
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Aurion and MyAurion not available during upgrade

Resolved
Aurion and My Aurion will be unavailable from 7.00 AM to 9.00 AM on Saturday, 11 May 2019 for system upgrade. We apologise for any inconvenience this may cause.
Update: 11 May 2019, 9:11 AM
Upgrade completed as scheduled
Resolution: 11 May 2019, 9:00 AM
Automatic resolution.
Service affected: Aurion

Start: 11 May 2019, 7:00 AM
End: 11 May 2019, 9:00 AM
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Unitask has intermittent access issues

Resolved
An issue in the network is causing the system to run out of memory and to stop responding to connections.

Technicians are investigating the problem.
Resolution: 10 May 2019, 12:04 PM
The issue has been resolved and the direct connect to the VPC has been resolved.
Service affected: Unitask

Start: 10 May 2019, 12:04 PM
End: 10 May 2019, 12:04 PM
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PrISM minor release with initial AD integration implementation (V2.4) (CR#5485)

Resolved
**Please note that the start time for this change has been updated from 12:00pm to 6:00pm.**

A minor PrISM update (v2.4) will be released to implement initial integration in line with Phase 1 of the PrISM-Active Directory (AD) Integration project.

This upgrade will redirect AD account creation and password reset transactions to a new RPC API. This will alleviate the dependency on Webkerb and a downstream web service hosted on its-gas1 which currently perform new account creations and password resets in AD.
Resolution: 8 May 2019, 6:00 PM
Automatic resolution.
Resolution: 8 May 2019, 8:00 PM
Automatic resolution.
Update: 8 May 2019, 9:17 AM
Updated start time from 12:00pm to 6:00pm.
Service affected: PrISM-Active Directory Integration Project

Start: 8 May 2019, 12:00 PM
End: 8 May 2019, 6:00 PM
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Global DHCP scope options update to WINS server addresses (CR#5322)

Resolved
This change will update the WINS server addresses provided to DHCP clients on all DHCP scopes. Currently DHCP scope settings provide the following WINS server addresses to clients:

Primary WINS Server: 130.102.2.112
Secondary WINS Server: 130.102.5.110

These will be updated to:

Primary WINS Server: 10.208.9.101
Secondary WINS Server: 10.208.137.102
Resolution: 8 May 2019, 2:00 PM
Automatic resolution.
Service affected: WINS

Start: 8 May 2019, 10:00 AM
End: 8 May 2019, 2:00 PM
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Student Tutor Survey with Test URL

Resolved
Some student may have received an email to the Tutor Surveys with a test URL link to testsurvey.eval.uq.edu.au.

The issue has been fixed and the test URL should now be redirected to the correct URL - https://eval.uq.edu.au/eus.onlinesurveyportal/.
Resolution: 6 May 2019, 5:30 PM
Automatic resolution.
Service affected: EvaSys

Start: 6 May 2019, 4:00 PM
End: 6 May 2019, 5:30 PM
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Cluster not operational

Resolved
Elasticsearch cluster is in a red state, investigating cause
Resolution: 6 May 2019, 6:40 PM
A performance state caused the JVM heap to be over-allocated and the several cluster nodes became unresponsive. Upgrading to version 6.7.2 to address some cluster management related bug-fixes and restarting supporting services resolved the issue.
Update: 6 May 2019, 6:40 PM
JVM heap was exceeded and nodes became unresponsive. Upgrading to version 6.7.2 and restarting supporting services restored cluster into an operational state.
Service affected: Centralised Logging Cluster ELK

Start: 6 May 2019, 3:45 PM
End: 6 May 2019, 6:40 PM
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Intermittent access issues to external servers

Resolved
Connection to chalkandwire.com & api.cloud.bb were intermittent. Connections to these third party sites can be established again.
Resolution: 4 May 2019, 8:39 AM
Automatic resolution.
Service affected: Blackboard

Start: 4 May 2019, 7:01 AM
End: 4 May 2019, 8:39 AM
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New version of a process to be released

Resolved
A new version Of the Staff Vaccination process will be deployed to UniTask to support recall events. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask:
* SV recall events from Prism
* SV autocase creation
* Change to immunisation status
Resolution: 29 Apr 2019, 6:00 PM
Automatic resolution.
Service affected: Unitask

Start: 29 Apr 2019, 5:00 PM
End: 29 Apr 2019, 6:00 PM
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CCR Data Centre - Building Power Issues

Resolved
UQ CCR Building at Herston lost power.

UPS and Generator kept power to DC.

Building power was restored.

No services were affected.
Resolution: 29 Apr 2019, 9:25 AM
Automatic resolution.
Service affected: Data Centre

Start: 29 Apr 2019, 8:13 AM
End: 29 Apr 2019, 9:25 AM
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Migrate ITSWEBPD to NGDC Exadata and Upgrade to Oracle 18c

Resolved
Migrate ITSWEBPD to NGDC Exadata and Upgrade to Oracle 18c
Resolution: 27 Apr 2019, 1:00 PM
Automatic resolution.
Service affected: ITS SD ADS Shared Web Database

Start: 27 Apr 2019, 8:00 AM
End: 27 Apr 2019, 1:00 PM
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mySI-net outage scheduled for 24 to 26 April

Resolved
Due to a system update, mySI-net will be unavailable from 4.30pm on Wednesday, 24 April until 9am on Friday, 26 April 2019.
Resolution: 26 Apr 2019, 8:00 AM
Resolution: 26 Apr 2019, 8:00 AM
Automatic resolution.
Update: 26 Apr 2019, 8:04 AM
SI-net is now available
Service affected: SI-net

Start: 24 Apr 2019, 4:30 PM
End: 26 Apr 2019, 8:00 AM
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Outage impacting uq.edu.au, my.uq.edu.au, courses.uq.edu.au

Resolved
An outage is currently impacting uq.edu.au, my.uq.edu.au, courses.uq.edu.au and a number of other sites that are serving requests off the reverse proxy nginx layer service. Technicians are currently investigating.
Resolution: 23 Apr 2019, 3:18 AM
An issue was encountered whilst initiating preparations for upcoming maintenance. This triggered a cascade of events which resulted in network misconfiguration routing traffic to the incorrect destination. The initial changes have been reverted an service is now back online.
Update: 23 Apr 2019, 3:21 PM
An issue was encountered whilst initiating preparations for upcoming maintenance. This triggered a cascade of events which resulted in network misconfiguration routing traffic to the incorrect destination. The initial changes have been reverted an service is now back online.
Service affected: Web Serving Architecture

Start: 23 Apr 2019, 2:57 PM
End: 23 Apr 2019, 3:18 AM
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Xymon DNS Test Issues

Resolved
Xymon DNS tests are generating false positive alerts.

ITS Staff are investigating the issue.

Resolution: 23 Apr 2019, 10:13 AM
ITS Staff investigated and found that multiple services had not terminated correctly. These services were killed and the issue was resolved. The cause of this issue is being investigated.
Service affected: Xymon Monitoring System

Start: 23 Apr 2019, 7:00 AM
End: 23 Apr 2019, 10:13 AM
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Migrate Credit Precedents production database to NGDC Exadata and Upgrade to Oracle 18c

Resolved
Migrate SASCRP database to NGDC Exadata and Upgrade to Oracle 18c
Resolution: 16 Apr 2019, 8:00 PM
Automatic resolution.
Service affected: Credit Precedents

Start: 16 Apr 2019, 5:00 PM
End: 16 Apr 2019, 8:00 PM
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Therapies Buildings access network down

Resolved
The network in the Therapies and Therapies Annex is currently down. The root cause is under investigation
Resolution: 16 Apr 2019, 5:51 PM
Network services have been restored to Therapies Building. An investigation is ongoing with Cisco Engineers into the exact cause of the outage.
Service affected: Building Networks

Start: 16 Apr 2019, 2:27 PM
End: 16 Apr 2019, 5:51 PM
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BWC (B61a) builiding network outage

Resolved

Brian Wilson Chancellery (61A) building is currently experiencing a wired and wireless network outage. ITS staff is investigating.
Resolution: 14 Apr 2019, 10:15 AM
Reloaded building agg routers
Service affected: Networks

Start: 14 Apr 2019, 5:00 PM
End: 14 Apr 2019, 10:15 PM
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Migrate Headshot production database to NGDC Exadata and Upgrade to Oracle 18c

Resolved
Migrate ITSHSP database to NGDC Exadata and Upgrade to Oracle 18c
Resolution: 14 Apr 2019, 10:00 AM
Automatic resolution.
Service affected: Headshot Database

Start: 14 Apr 2019, 7:00 AM
End: 14 Apr 2019, 10:00 AM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will be unavailable due to NGDC migration of database and batch components.
Resolution: 13 Apr 2019, 1:30 PM
The outage took longer than expected due to unexpected issues. Aurion database and batch components have successfully been migrated to NGDC and full service is restored.
Service affected: Aurion

Start: 13 Apr 2019, 7:00 AM
End: 13 Apr 2019, 1:30 PM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 development cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Apr 2019, 8:00 PM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 12 Apr 2019, 7:00 PM
End: 12 Apr 2019, 8:00 PM
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