Aurion and MyAurion not available during maintenance

Service NOT available during period
Aurion and MyAurion will be unavailable from 6 AM to 9 AM on Saturday 30th March 2019 for patching and fail-over testing
Service affected: Aurion Application Servers

Start: 30 Mar 2019, 6:00 AM
End: 30 Mar 2019, 9:00 AM
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Apply ESXi patches to CCR Nextgen Nutanix cluster

No impact on service during period
Apply latest ESXi patches to CCR Nextgen vSphere Datacenter - CCR.
Service affected: VMware NextGEN CCR DC

Start: 27 Mar 2019, 9:00 AM
End: 27 Mar 2019, 11:00 AM
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VDI Services - Reduced Redundancy

Reduced service delivery during period
The VDI 02 server has had critical hardware failures.

Service is still running from VDI 01 server.

Infrastructure Staff are investigating the issue.

Service affected: VDI Servers

Start: 25 Mar 2019, 8:42 AM
End: Unknown
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Error: Index was outside the bounds of array

Reduced service delivery during period
Service CRM users are currently experiencing a Index was outside the bounds of array error pop up. Oracle case has been raised.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 14 Feb 2019, 11:00 AM
End: Unknown
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Failed Hard Drive and Ram Error

No impact on service during period
The Storage Server running the following shares has two hardware issues:

its-nas01
ca-nas01
uq-nas01
Service affected: Tier 3 HNAS File Storage

Start: 3 Jan 2019, 8:00 AM
End: Unknown
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Resolved
The production instances will be patched to resolve some security vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The instances will be patched as recommended by AWS, also the PDF generator connector will be upgraded to resolve an issue causing PDFs not being generated.
Resolution: 26 Mar 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 26 Mar 2019, 5:00 PM
End: 26 Mar 2019, 5:45 PM
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Apply ESXi patches to PRN cluster

Resolved
Apply latest ESXi patches to vSphere Datacenter - Prentice Legacy.
Resolution: 26 Mar 2019, 3:45 PM
Automatic resolution.
Service affected: VMware PRN DC

Start: 26 Mar 2019, 1:00 PM
End: 26 Mar 2019, 3:45 PM
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Apply ESXi patches to GPN cluster

Resolved
Apply latest ESXi patches to Datacenter - GPNorth Legacy.
Resolution: 26 Mar 2019, 12:00 PM
Automatic resolution.
Service affected: VMware GPN DC

Start: 26 Mar 2019, 10:00 AM
End: 26 Mar 2019, 12:00 PM
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Apply ESXi patches to ESXi hosts CCR

Resolved
Apply latest ESXi patches to All ESXi hosts in Datacenter - UQCCR Legacy.
Resolution: 26 Mar 2019, 10:00 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 26 Mar 2019, 8:00 AM
End: 26 Mar 2019, 10:00 AM
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AOS (NOS) 5.10.2 upgrade to Prentice NextGen Nutanix cluster

Resolved
NOS (Acropolis) 5.10.2 upgrade to Prentice02 NextGen Nutanix cluster.
Resolution: 25 Mar 2019, 3:45 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 25 Mar 2019, 2:30 PM
End: 25 Mar 2019, 3:45 PM
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AOS (NOS) 5.10.2 upgrade to CCR NextGen Nutanix cluster

Resolved
NOS (Acropolis) 5.10.2 upgrade to CCR02 NextGen Nutanix cluster.
Resolution: 25 Mar 2019, 2:30 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 25 Mar 2019, 1:30 PM
End: 25 Mar 2019, 2:30 PM
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Intermittent Network Issues for some Non-St Lucia Sites

Resolved
We are experiencing intermittent network issues that are affecting some of UQs sites external to St Lucia Campus.

This is currently being investigated by ITS NOC
Resolution: 25 Mar 2019, 11:35 AM
Configuration issue found on MAN1. Now fixed
Service affected: Networks

Start: 25 Mar 2019, 11:15 AM
End: 25 Mar 2019, 11:35 AM
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AWS Direct Connect experiencing intermittent issues

Resolved
Due to an ongoing network outage on one of the AWS Direct Connect terminating routers at St Lucia (Event 17436), some traffic may be getting dropped.

ITS are currently investigating the problem.
Resolution: 25 Mar 2019, 11:35 AM
The underlying issue (https://www.its.uq.edu.au/?incident_id=17436) has been resolved.
Service affected: Amazon Web Services - Direct Connect

Start: 25 Mar 2019, 10:50 AM
End: 25 Mar 2019, 11:35 AM
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AOS (NOS) 5.10.2 upgrade to Prentice Nutanix cluster

Resolved
NOS (Acropolis) 5.10.2 upgrade to Prentice Nutanix cluster.
Resolution: 25 Mar 2019, 1:30 PM
Automatic resolution.
Service affected: VMware PRN DC

Start: 25 Mar 2019, 10:30 AM
End: 25 Mar 2019, 1:30 PM
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AOS (NOS) 5.10.2 upgrade to GPnorth Nutanix cluster

Resolved
NOS (Acropolis) 5.10.2 upgrade to GPnorth Nutanix cluster.
Resolution: 25 Mar 2019, 10:30 AM
Automatic resolution.
Service affected: VMware GPN DC

Start: 25 Mar 2019, 8:30 AM
End: 25 Mar 2019, 10:30 AM
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AOS (NOS) 5.10.2 upgrade to CCR Nutanix cluster

Resolved
NOS (Acropolis) 5.10.2 upgrade to CCR Nutanix cluster.
Resolution: 25 Mar 2019, 8:30 AM
Automatic resolution.
Service affected: VMware CCR DC

Start: 25 Mar 2019, 7:30 AM
End: 25 Mar 2019, 8:30 AM
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building 01-0017 (LIB) network outage

Resolved
The scheduled change is to upgrade OS on the building router. The change will disconnect the building from external network access for about 15 minutes.
Resolution: 24 Mar 2019, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 24 Mar 2019, 5:00 PM
End: 24 Mar 2019, 5:30 PM
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Unable to access ITS Confluence instance

Resolved
We are currently investigating an issues with accessing ITS instance of Confluence.

Jira (which are hosted separate servers) is online.

Apologies for any inconveniences caused.
Resolution: 24 Mar 2019, 1:47 PM
db storage was full. space freed up
Service affected: ITS Confluence

Start: 24 Mar 2019, 1:00 PM
End: 24 Mar 2019, 1:47 PM
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Switchover Patched Databases Back to plover

Resolved
The follwing databases will be switched from the CCR machine room to the Prentice machine room.

Data Hub Production
===========
HUBP2
ODIP2
SPOKEP2

UQ Interact Production
==============
ERAP2

Electronic Course Profile Production
======================
ECPSP2
Resolution: 24 Mar 2019, 9:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 24 Mar 2019, 8:00 AM
End: 24 Mar 2019, 9:00 AM
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Exadata Platinum patching - plover-cluster

Resolved
The CCR Exadata (plover-cluster) will be patched as follows:

1)Jan 2019 Quarterly Full Stack Download Patch (QFSDP)

The following non-production databases will be unavailable during the patching.

The following development databases will be patched to CPU Jan 2019 post platinum patching:

Aurion NGDC Migration
==============
AURUPGR
AURACPT

Blackboard Development
================
BBSTAGE
BBUPGRDV

SI-net NGDC Migration
==============
SA92TST2

UniFi Development
============
FS92FNTA
FS92PREP
FS92PTST

Data Hub Development...
===============
HUBD



Read more
Resolution: 23 Mar 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 23 Mar 2019, 8:00 AM
End: 23 Mar 2019, 8:00 PM
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Switchover Databases to magpie-cluster

Resolved
In preparation for OS patching, the following databases will be switched from the CCR machine room to the Prentice machine room. As part of the switcover the databases will be patched to CPU Jan 2019.

UniFi Production
===========
FS92P2

Archibus Production
=======-======
PFABP2

Animal Welfare Production
================
AWUP2

Blackboard Production
==============
BBLRNP2

Research Master Production
==================
RMASTP2

Disability Management Production
=====================
SSSDMP2

Control-M Production
=============
... CM9EMP2
CM9SVP2

Data Hub Production
===========
HUBP2
ODIP2
SPOKEP2

UQ Interact Production
==============
ERAP2

PHIRE Production
=============
PHIREP2

Electronic Course Profile Production
======================
ECPSP2

Read more
Resolution: 23 Mar 2019, 9:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 23 Mar 2019, 6:00 AM
End: 23 Mar 2019, 9:00 AM
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IMS Replacement Project enable enforcement

Resolved
To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Wednesday 20 March 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
Post this change, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet session, if... you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Read more
Resolution: 20 Mar 2019, 11:59 PM
All changes have been implemented and tested on the Internet Management System. Users on wired connections without UQ Agent installed may need to visit https://login.uq.edu.au to establish an Internet session.
Service affected: Internet Management Service

Start: 20 Mar 2019, 8:00 PM
End: 20 Mar 2019, 11:59 PM
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Deploying of 2 new processes

Resolved
2 processes from Graduate School will be deployed:
* Nomination of Thesis Examiners
* Change of Advisor or Advisory Team

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 20 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 20 Mar 2019, 7:30 AM
End: 20 Mar 2019, 8:00 AM
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The Electronic Course Profile System (ECPS) will be undergoing scheduled maintenance

Resolved
The Electronic Course Profile Production database (ECPSPROD) will be offline for scheduled maintenance.

Student and public access to course profiles will be affected and it will not be possible to edit course profiles during this time.
Resolution: 17 Mar 2019, 2:00 PM
Automatic resolution.
Service affected: Electronic Course Profile System

Start: 17 Mar 2019, 8:00 AM
End: 17 Mar 2019, 2:00 PM
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Exadata Platinum patching - magpie-cluster

Resolved
The Prentice Exadata (magpie-cluster) will be patched as follows:

1)Jan 2019 Quarterly Full Stack Download Patch (QFSDP)

The following non-production databases will be patched to CPU Jan 2019 post platinum patching:

UniFi non-production
============
FS92PSUP
FS92REPT

Blackboard Development
================
BBEXPDEV

SI-net NGDC Development
=================
SA92DESX
SA92PREX
SA92PSUX
SA92PTSX
SA92SRCE
SA92TECX

PHIRE Development
=============
PHIUPGR



Resolution: 16 Mar 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 8:00 AM
End: 16 Mar 2019, 8:00 PM
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Switchover Databases to plover-cluster

Resolved
In preparation for OS patching, the following databases will be switched from the Prentice machine room to the CCR machine room.

UniFi Production
===========
FS92P1

Archibus Production
=======-======
PFABP1

Animal Welfare Production
================
AWUP1

Blackboard Production
==============
BBLRNP1

Research Master Production
==================
RMASTP1

Student Management System (Web Services)
=====================
SSSDMP1

Control-M Production
=============
CM9EMP1
CM9SVP1

PHIRE Production
======...=======
PHIREP1

Read more
Resolution: 16 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 6:00 AM
End: 16 Mar 2019, 8:00 AM
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git.its.uq.edu.au currently unavailable

Resolved
Git is currently not available.

Engineers are looking into the issue.
Resolution: 15 Mar 2019, 10:41 AM
The backend storage server has been recovered.
Service affected: Git

Start: 15 Mar 2019, 10:28 AM
End: 15 Mar 2019, 10:41 AM
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Kibana Offline

Resolved
A server has run out of disk space preventing the Kibana front-end applications from working. Remediation of the issue is underway.

Elasticsearch and all application logging is still working as per normal.
Update: 15 Mar 2019, 10:30 AM
New logrotated policy has been implemented to consume less of the `/var` volume and `/var` was also increased in size.
Update: 15 Mar 2019, 9:00 AM
Some data was freed up temporarily restoring service.
Service affected: Centralised Logging Cluster ELK

Start: 15 Mar 2019, 8:30 AM
End: 15 Mar 2019, 9:00 AM
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Upscale AWS RDS Trim oracle database

Resolved
Upscale AWS RDS Trim oracle database to instance class db.m4.2xlarge
Resolution: 14 Mar 2019, 9:00 PM
Automatic resolution.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 14 Mar 2019, 8:00 PM
End: 14 Mar 2019, 9:00 PM
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Restarting database

Resolved
The database used by Unitask will be restarted to apply a new configuration change.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support

After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details
The configuration change will prevent the database to potentially exhaust the instance memory and crash.
Resolution: 14 Mar 2019, 5:15 PM
Automatic resolution.
Service affected: Unitask

Start: 14 Mar 2019, 5:00 PM
End: 14 Mar 2019, 5:15 PM
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failed memory in Host

Resolved
Failed memory DIMM module in one ESXi host. no impact on Guest Virtual machines.

Host has been removed from cluster and awaiting replacement Memory module.
Resolution: 15 Mar 2019, 2:54 AM
Replaced faulty DIMM
Service affected: VMware NextGEN CCR DC

Start: 14 Mar 2019, 4:13 PM
End: 15 Mar 2019, 2:54 PM
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Syllabus+, Web Room Bookings, UQ Book It unavailable

Resolved
A Database rebuild is occurring for Syllabus+ and linked services will be unavailable while this occurs
Resolution: 13 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Syllabus Plus

Start: 12 Mar 2019, 5:00 PM
End: 13 Mar 2019, 8:00 AM
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Deployment of new Finance Administration process and worklist upgrade

Resolved
A new Finance Administration process will be deployed to UniTask production.
* Unifi user access

A new version of the worklist will be deployed to fix some performance issues.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 5 Mar 2019, 7:30 AM
End: 5 Mar 2019, 8:00 AM
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Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will be unavailable due to server patching and fail-over testing
Resolution: 2 Mar 2019, 9:00 AM
Change has been postponed
Service affected: Aurion Application Servers

Start: 2 Mar 2019, 6:00 AM
End: 2 Mar 2019, 9:00 AM
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Prince Charles and Redcliffe Hospital outage

Resolved
A network outage is affecting users at the Prince Charles and Redcliffe Hospitals.
Resolution: 4 Mar 2019, 9:30 AM
On site router had failed. It has now been replaced and services are back
Service affected: WAN Network

Start: 1 Mar 2019, 4:00 PM
End: 4 Mar 2019, 9:30 AM
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MyUQ Portal down

Resolved
MyUQ Portal is down, currently investigating.
Resolution: 1 Mar 2019, 12:00 PM
Issues with OS image resolved.
Update: 1 Mar 2019, 12:00 PM
Outage Resolved after diagnosing issue.
Resolution: 1 Mar 2019, 12:00 PM
Automatic resolution.
Service affected: myUQ

Start: 1 Mar 2019, 11:40 AM
End: 1 Mar 2019, 12:00 PM
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echo360 sync issue

Resolved
there was an issue with the sync process between echo360 and Syllabus plus which has now been resolved.
Resolution: 1 Mar 2019, 10:00 AM
Automatic resolution.
Service affected: Echo360 ALP

Start: 28 Feb 2019, 12:00 PM
End: 1 Mar 2019, 10:00 AM
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Gordon Greenwood - disruption to network services

Resolved
Network dropouts are occurring for some staff on several floors. ITS NOC is investigating a potential faulty network device.
Resolution: 28 Feb 2019, 1:52 PM
Building router reloaded
Update: 28 Feb 2019, 1:11 PM
Gordon Greenwood connectivity restored after the building router was reloaded.
Service affected: Building Networks

Start: 28 Feb 2019, 11:50 AM
End: 28 Feb 2019, 1:52 PM
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vCenter unavailable

Resolved
Service unavailable on vCenter. Web GUI unavailable.
Resolution: 26 Feb 2019, 9:45 AM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 26 Feb 2019, 8:00 AM
End: 26 Feb 2019, 9:45 AM
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Public Health Building Level 2 Network Outage

Resolved
ITS are on route to replace a failed switch. Estimated time of restoration is 10:30am.
Resolution: 25 Feb 2019, 11:29 AM
ITS has replaced the failed equipment
Service affected: Networks

Start: 25 Feb 2019, 9:28 AM
End: 25 Feb 2019, 11:29 AM
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Evasys migration

Resolved
ITS will be migrating the Evasys Production environment.

The student surveys for 2019 Summer Semester have now been completed and there will be minimal end user usage until March 2019.
Resolution: 25 Feb 2019, 6:00 PM
Automatic resolution.
Service affected: EvaSys

Start: 25 Feb 2019, 8:00 AM
End: 25 Feb 2019, 6:00 PM
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Colin Clark - Shut down Electrical Distribution board DB-1A

Resolved
P&F electricians working on the Tutor Rooms Colin Clark will be shutting down Electrical Distribution board DB-1A to enable installation of new RCD Circuit breakers.
Resolution: 25 Feb 2019, 7:30 AM
Automatic resolution.
Service affected: Building Networks

Start: 25 Feb 2019, 6:00 AM
End: 25 Feb 2019, 7:30 AM
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Connectivity issue in Data Centre network

Resolved
A issue has been found in the Legacy Data Centre Network. This is being investigated by engineers, full impact is still being determined.

All incoming email flow to UQ and all outgoing email flow via smtp.uq.edu.au was interrupted for a short period but
has now recovered.
Resolution: 22 Feb 2019, 8:37 AM
The problem was caused by a failed switch. The switch was reloaded and services restored.
Service affected: Data Centre Network

Start: 22 Feb 2019, 7:03 PM
End: 22 Feb 2019, 8:37 AM
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IMS Replacement Project cutover

Resolved
To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Thursday 21 February 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
From Monday 11 February, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet se...ssion, if you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Read more
Resolution: 22 Feb 2019, 12:00 AM
Automatic resolution.
Service affected: Internet Management Service

Start: 21 Feb 2019, 8:00 PM
End: 22 Feb 2019, 12:00 AM
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Password Change Failure

Resolved
Due to a technical issue, UQ password reset/changed during this period would only be effective for some of the UQ systems.
Resolution: 25 Feb 2019, 12:00 PM
Issue affecting password change/reset failure has now been resolved. Affected users will need to reset/change their password again via Password Change Page. We are in the process of establishing affected users and contacting them.
Resolution: 25 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Password Change Page

Start: 21 Feb 2019, 2:00 PM
End: 25 Feb 2019, 12:00 PM
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Account creation/reactivation and password change

Resolved
Due to a technical issue, the passwords on newly created accounts and password resets in WebPrISM did not update to all systems.

A small number of account reactivations failed, and the activation emails for those accounts did not work.
Resolution: 25 Feb 2019, 12:00 PM
Newly created accounts and passwords which were reset during the outage period will need to change their passwords again via Password Change Page to resolve the problem. Later this afternoon, the password status on affected people will be updated so that they're required to change their password at next login to SSO service, e.g. myUQ. They will also be notified via email. The failed reactivated accounts are in the process of being fixed and new activation emails will be sent.
Resolution: 25 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: PrISM Identity Management

Start: 21 Feb 2019, 2:00 PM
End: 25 Feb 2019, 12:00 PM
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Maintenance of Unitask

Resolved
The production database will be upgraded and the instances will be patched to resolve some security vulnerabilities.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The database will be upgraded to a more recent version
The instances will be patched as recommended by AWS
Resolution: 20 Feb 2019, 6:15 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Feb 2019, 5:00 PM
End: 20 Feb 2019, 6:15 PM
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OS Upgrade - its-isilon01

Resolved
Vendor Upgrade of cluster OS (OneFS) In Person to fix known bug in current code.
Resolution: 19 Feb 2019, 1:00 AM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 18 Feb 2019, 3:00 PM
End: 19 Feb 2019, 1:00 AM
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Deployment of new Finance Administration process.

Resolved
A new Finance Administration process will be deployed to UniTask production.
* Project Change Request

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 18 Feb 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 18 Feb 2019, 7:30 AM
End: 18 Feb 2019, 8:00 AM
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Gitlab Upgrade to 11.7.4

Resolved
Gitlab will be upgraded to 11.7.4 to fix multiple security vulnerabilities.
Resolution: 16 Feb 2019, 8:00 PM
Automatic resolution.
Service affected: Git

Start: 16 Feb 2019, 2:00 PM
End: 16 Feb 2019, 8:00 PM
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Linux OS patching + Jan 2019 PSU on bangers

Resolved
Linux OS patching + Jan 2019 PSU on bangers
Resolution: 16 Feb 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Feb 2019, 8:00 AM
End: 16 Feb 2019, 10:00 AM
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OS Upgrade - its-isilon01

Resolved
Vendor Upgrade of cluster OS (OneFS) In Person to fix known bug in current code.
Resolution: 14 Feb 2019, 11:59 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 14 Feb 2019, 3:00 PM
End: 14 Feb 2019, 11:59 PM
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Emergency Patching (Linux Container CVE)

Resolved
Emergency patching to patch CVE-2019-5736.

Elastic services will be unavailable during the patching window.
Resolution: 14 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Centralised Logging Cluster ELK

Start: 14 Feb 2019, 10:00 AM
End: 14 Feb 2019, 12:00 PM
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Emergency configuration patch on UQ core networking devices

Resolved
An emergency change is to be applied on two UQ core networking devices this evening between 6:00 to 6:30pm to fix a critical routing defect which could be triggered in certain conditions.

UQ Internet users may experience couple of times brief outages (expected less than 1 minute) during this change window.

For technical details please check ITS CR:
https://serviceview.its.uq.edu.au/index.php?AP=change_request_ap&ACT=view_all&dialog=edit&change_request_id=5236
Resolution: 13 Feb 2019, 6:30 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 13 Feb 2019, 6:00 PM
End: 13 Feb 2019, 6:30 PM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 13 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 13 Feb 2019, 11:00 AM
End: 13 Feb 2019, 12:00 PM
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Drive Firmware Upgrade - its-isilon01

Resolved
Vendor Upgrade of Cluster Drive Firmware via webex to prepare for OS Upgrade (CR#5199)
Resolution: 13 Feb 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 13 Feb 2019, 8:00 AM
End: 13 Feb 2019, 3:00 PM
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Node Firmware Upgrade - its-isilon01

Resolved
Vendor Upgrade of Cluster Node Firmware via webex to fix known bug in current code and to prepare for OS Upgrade
Resolution: 12 Feb 2019, 11:59 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 12 Feb 2019, 3:00 PM
End: 12 Feb 2019, 11:59 PM
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Upgrade Ironport OS version

Resolved
Email filtering appliances (Ironport / Cisco ESA) are being upgrade from 11.01 to 12.0.0.

This will increase capacity and mail filtering capabilities.

The upgrade will take place across two days. Today, one appliance will be upgraded. The upgraded applicance will be monitored and if issues occur with the upgrade, then the second appliance will be upgraded tomorrow.
Resolution: 13 Feb 2019, 5:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 12 Feb 2019, 12:00 PM
End: 13 Feb 2019, 5:00 PM
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Online Applications - Production Database SSOLAP - Change paramater group

Resolved
Create a non default parameter group for SSOLAP and switch the database to use this, in order to increase the undo_rentention parameter. This is needed so we can export the data from production and refresh test and training environments.
Resolution: 12 Feb 2019, 7:30 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 12 Feb 2019, 6:30 AM
End: 12 Feb 2019, 7:30 AM
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CIP Production Axway Managed Servers patch for backup of logs to AWS S3

Resolved
Patch CIP Production Axway Managed Servers to allow smooth backup of logs to S3.
Resolution: 12 Feb 2019, 7:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 12 Feb 2019, 6:00 AM
End: 12 Feb 2019, 7:00 AM
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IMS Replacement Project cutover

Resolved
To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Sunday 10 February 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
From Monday 11 February, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet sess...ion, if you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Read more
Resolution: 10 Feb 2019, 6:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 10 Feb 2019, 8:00 AM
End: 10 Feb 2019, 6:00 PM
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Apply vSphere Appliance update 6.0 U3h

Resolved
While each vCenter will be unavailable during its update, there will be no impact to VMs, they will be accessable via SSH and RDP

Apply latest patch update to the vCenter server and PSC for following sites:
VMware PRN DC (Infrastructure)
VMware CCR DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)

vCenter Server 6.0 Update 3h build 9313458 release date 2018-08-14
Resolution: 25 Mar 2019, 3:30 PM
Automatic resolution.
Service affected: VMware PRN DC

Start: 6 Feb 2019, 7:30 AM
End: 25 Mar 2019, 3:30 PM
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Maintenance of Unitask

Resolved
Restarting Unitask is required to fix an issue in Reportal.

A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted. This will create an outage of the system of about 1 minute in duration.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

A task got stuck as the connector was configured in the lane rather than as a servic...e.

Bonitasoft has suggested restarting Bonita for the task to resume.

Read more
Resolution: 5 Feb 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Feb 2019, 5:00 PM
End: 5 Feb 2019, 5:30 PM
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Email security gateway migration for ITS and Psychology mail domains

Resolved
The psy.uq.edu.au and its.uq.edu.au UQ mail domains will have their email security gateway configuration changed, such that they no longer utilise the Mimecast platform for inbound email filtering.

No impact to service is expected. Inbound email will still be filtered for phishing, malware and spam through the alternate email security gateway, which continues to be used by the rest of UQ.
Resolution: 5 Feb 2019, 2:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 5 Feb 2019, 11:00 AM
End: 5 Feb 2019, 2:00 PM
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Migrate to new captive portal and logout endpoints

Resolved
In preparation for the IMS cutover on the 10 Feb, the new captive portal (https://login.uq.edu.au) and logout (https://logout.uq.edu.au) pages will be migrated to the new version.

The change does result in a different workflow to the previous version, however it still uses SSO and now redirects to My.UQ upon successful login.
Resolution: 4 Feb 2019, 9:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 4 Feb 2019, 8:00 PM
End: 4 Feb 2019, 9:00 PM
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Maintenance of Unitask

Resolved
Unitask will be patched to prevent some vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The EC2 instances will be updated with the latest AWS image
Resolution: 4 Feb 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 4 Feb 2019, 5:00 PM
End: 4 Feb 2019, 5:30 PM
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Linux OS patching + Jan 2019 PSU for Oracle Development DBs

Resolved
Linux OS patching + Jan 2019 PSU for Oracle Development DBs.
Resolution: 2 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 2 Feb 2019, 8:00 AM
End: 2 Feb 2019, 12:00 PM
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Migrate Disability Management production database to NGDC Exadata and Upgrade to 18.3

Resolved
Migrate SSSDMP to NGDC Exadata and Upgrade to 18.3
Update: 2 Feb 2019, 10:27 AM
The upgrade ran slightly over time, the work has been completed.
Resolution: 2 Feb 2019, 10:00 AM
Automatic resolution.
Service affected: Student Management System

Start: 2 Feb 2019, 7:00 AM
End: 2 Feb 2019, 10:00 AM
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HPC syncronization

Resolved
Replication of data between St Lucia and Polaris caches is being delayed due to issues with the file system links. This means the view of data between the two sites will be inconsistent until this can be corrected.
Resolution: 11 Feb 2019, 4:31 PM
data sync to Polaris cluster recovered
Service affected: UQ Research Data Manager

Start: 1 Feb 2019, 7:00 AM
End: 11 Feb 2019, 4:31 PM
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Upgrade of Domain Controller SYSVOL replication to DFSR (Distributed File System Replication)

Resolved
This request is for the upgrade of Domain Controller SYSVOL replication to DFSR (Distributed File System Replication)

Windows server 2008 and later uses Distributed File System (DFS) for the replication of the SYSVOL folder between Domain Controllers.

The UQ domain is currently using the File Replication Service (FRS) for SYSVOL replication, which is now deprecated.

The DFS Replication service has many benefits over FRS: improved management tools, more robust, scalable and better replication performance than FRS.

This is an essential upgrade as FRS is no longer supported on future versions of Windows Server.

More information r...egarding this can be found here: https://blogs.technet.microsoft.com/filecab/2014/06/25/the-end-is-nigh-for-frs/

Read more
Resolution: 30 Jan 2019, 10:40 AM
Upgrade to DFS replication completed successfully.
Service affected: Active Directory

Start: 30 Jan 2019, 9:00 AM
End: 30 Jan 2019, 10:40 AM
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Deployment of new version of a Student Administration process.

Resolved
A new version Student Administration processes will be deployed to UniTask production with Studies Report feature.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* New versions of the following Student Administration process
- Change of Personal Details<...br /> - Change to Finalised Grade
- Credit or Exemption
- Extend Studies And New CoE
- Extension of Assessment Due Date
- International Student Withdrawal
- Interruption of Studies
- Off-campus Exam
- Re-mark of Assessment
- Removal of Financial Liability
- Student Fee Refund
- Withdrawal Without Academic Penalty




Read more
Resolution: 30 Jan 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 30 Jan 2019, 7:30 AM
End: 30 Jan 2019, 8:00 AM
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Staff and Student Mail Services Unavailable

Resolved
An unscheduled service outage to the Microsoft login portal for staff and student email services was experienced between approximately 7:15am and 7:45am today.

Affected users were unable to authenticate to and access Microsoft Office 365 services.

Service access has now been successfully restored.
Resolution: 30 Jan 2019, 7:45 AM
Automatic resolution.
Service affected: Office 365 Sign On

Start: 30 Jan 2019, 7:15 AM
End: 30 Jan 2019, 7:45 AM
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GPN Exadata Platinum patching

Resolved
Patch the GPN Exadata with the Oct 2018 Bundle Patch
Resolution: 27 Jan 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 27 Jan 2019, 4:00 AM
End: 27 Jan 2019, 8:00 PM
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Switchover Aurion Database to PRN and apply datapatch

Resolved
Switchover Aurion Database to PRN to allow for the patching of GPN Exadata
Resolution: 27 Jan 2019, 4:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 27 Jan 2019, 3:45 AM
End: 27 Jan 2019, 4:00 AM
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Therapies B84a network outage

Resolved
ITS are investigating a non redundant aggregation switch
Resolution: 29 Jan 2019, 8:00 AM
Resolved
Service affected: Building Networks

Start: 26 Jan 2019, 7:00 AM
End: 29 Jan 2019, 8:00 AM
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Switchover Databases to PRN and apply datapatch

Resolved
Switchover Databases to PRN to allow for the patching of GPN Exadata.
Apply datapatch to production databases.
Resolution: 26 Jan 2019, 9:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 26 Jan 2019, 6:00 AM
End: 26 Jan 2019, 9:00 AM
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Extend opportunistic TLS availability to all incoming email connections on ironports

Resolved
Make TLS available for all incoming email connections to ironports
Resolution: 24 Jan 2019, 1:30 PM
Automatic resolution.
Service affected: Mail Routing

Start: 24 Jan 2019, 12:00 PM
End: 24 Jan 2019, 1:30 PM
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Intermittent packet loss in CCR NGDC environment.

Resolved
Experiencing intermittent packet loss in CCR NGDC environment, currently under investigation.
Resolution: 23 Jan 2019, 8:30 PM
A new VM was commissioned and went rogue, causing a broadcast storm within NextGen CCR.
Service affected: Networks

Start: 23 Jan 2019, 12:00 PM
End: 23 Jan 2019, 8:30 PM
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License renewal

Resolved
A new BonitaSoft license will be installed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask after the deployment.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

A new license of BonitaSoft will be installed. During the deployment the two AWS instances will be restarted two times.
Resolution: 21 Jan 2019, 8:30 PM
Automatic resolution.
Service affected: Unitask

Start: 21 Jan 2019, 5:00 PM
End: 21 Jan 2019, 8:30 PM
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PRN Exadata Platinum patching

Resolved
Patch the PRN Exadata with the Oct 2018 Bundle Patch
Resolution: 20 Jan 2019, 11:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 20 Jan 2019, 4:00 AM
End: 20 Jan 2019, 11:00 AM
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Switchover Databases to GPN

Resolved
Switchover Databases to GPN to allow for the patching of PRN Exadata
Resolution: 19 Jan 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 19 Jan 2019, 6:00 AM
End: 19 Jan 2019, 7:00 AM
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Upgrade Trim RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

TRIMPD
Resolution: 19 Jan 2019, 6:00 AM
Automatic resolution.
Service affected: AWS DB Hosting

Start: 19 Jan 2019, 5:00 AM
End: 19 Jan 2019, 6:00 AM
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Switching Issue in GPN & Prentice Legacy Server Farm

Resolved
There is an issue in the Legacy Server farm which may be impacting services hosted in Prentice & GPN. Three switches will be required to be reloaded or replaced.
Resolution: 18 Jan 2019, 8:00 PM
Automatic resolution.
Service affected: Data Centre Network

Start: 18 Jan 2019, 6:00 PM
End: 18 Jan 2019, 8:00 PM
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Log Processing Halted

Resolved
The cluster is currently experiencing issue indexing queued log events. Investigation is on-going.
Resolution: 18 Jan 2019, 10:00 AM
Automatic resolution.
Service affected: Centralised Logging Cluster ELK

Start: 18 Jan 2019, 3:30 AM
End: 18 Jan 2019, 10:00 AM
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Data Hub data may be stale

Resolved
Some data transmitted from the Data Hub may not have been refreshed overnight due to errors connecting to upstream/downstream systems.

We are working to rectify the situation.


Resolution: 19 Jan 2019, 5:00 AM
Automatic resolution.
Service affected: UQ Data Hub

Start: 18 Jan 2019, 12:00 AM
End: 19 Jan 2019, 5:00 AM
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Axway upgrade from 7.5.3 to 7.6.2

Resolved
The Central Integration Platforms API Gateway will be upgraded.
Resolution: 17 Jan 2019, 7:30 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 17 Jan 2019, 6:30 AM
End: 17 Jan 2019, 7:30 AM
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Deployment of new version of Student Administration processes.

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
New version of the following Student Administration process with UQ College pool routing will be released.
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Extend Studies And New CoE
* Extension of Assessment Due Date
* I...nternational Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty

Read more
Resolution: 15 Jan 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 15 Jan 2019, 7:30 AM
End: 15 Jan 2019, 8:00 AM
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CIP Production Load Balancer replacement

Resolved
The CIP team will be replacing the current AWS Classic Load Balancers (ELB) with the AWS Application Load Balancers (ALB) for the Axway load balancing for CIP.
Resolution: 14 Jan 2019, 7:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 14 Jan 2019, 6:00 AM
End: 14 Jan 2019, 7:00 AM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 8:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 12 Jan 2019, 7:30 AM
End: 12 Jan 2019, 8:30 AM
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SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 7:30 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 12 Jan 2019, 6:30 AM
End: 12 Jan 2019, 7:30 AM
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NGDC-Prentice : Move Standalone ESXi host networking to new DVS

Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 10 Jan 2019, 7:00 PM
End: 10 Jan 2019, 9:00 PM
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NGDC-CCR : Move Standalone ESXi host networking to new DVS

Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 10 Jan 2019, 6:00 PM
End: 10 Jan 2019, 9:00 PM
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SI-Net performance issues

Resolved
SI-Net is currently experiencing significant performance issues. ITS is investigating.

Further updates will be provided shortly.
Resolution: 7 Jan 2019, 8:27 AM
After re-booting the SI-net web servers the issue is now resolved.
Resolution: 7 Jan 2019, 8:27 AM
This issue is now resolved.
Service affected: SI-net

Start: 7 Jan 2019, 8:27 AM
End: 7 Jan 2019, 8:27 AM
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Turnitin scheduled maintenance

Resolved
Turnitin will be performing maintenance on the service and it may be unavailable to some or all users during this time.
Resolution: 6 Jan 2019, 10:00 AM
Automatic resolution.
Service affected: Turnitin

Start: 6 Jan 2019, 2:00 AM
End: 6 Jan 2019, 10:00 AM
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RDM Cloud and R drive shares unavailable

Resolved
Some UQ RDM R drive shares and RDM Cloud are currently inaccessible.
Update: 5 Jan 2019, 4:00 PM
RDM share services have been restored. Some underlying issues remain. No further service disruption is anticipated in order to resolve those issues.
Resolution: 7 Jan 2019, 10:15 AM
Automatic resolution.
Update: 4 Jan 2019, 9:30 AM
Unfortunately the updates did not resolve the issue. We are working on it now and hope to have it resolved before Monday.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Update: 3 Jan 2019, 1:25 PM
This service will be undergoing maintenance beginning 10 pm 3rd January 2019 and should be restored overnight. In the meantime open documents can be saved locally and copied back to R drive when it is back online.
Service affected: UQ Research Data Manager

Start: 3 Jan 2019, 3:03 AM
End: 7 Jan 2019, 10:15 AM
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Learn.UQ (Blackboard) maintenance

Resolved
Learn.UQ (Blackboard) maintenance will occur on 27, 28 and 29 December during the mid-semester break for Summer Semester 2018.

The systems will not be available on these dates.

The maintenance is required to refresh infrastructure in order to maintain the reliability of the service.
Resolution: 29 Dec 2018, 2:00 PM
Blackboard maintenance is now complete. Learn.uq.edu.au is now available again.
Service affected: Blackboard

Start: 27 Dec 2018, 9:00 AM
End: 29 Dec 2018, 2:00 PM
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Maintenance of Unitask

Resolved
Restarting Unitask is required to fix an issue in Reportal.
A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted.
This will create an outage of the system of about 1 minute in duration.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
A task got stuck as the connector was configured in the lane rather than as a service. Bonitasoft ha...s suggested restarting Bonita for the task to resume.

Read more
Resolution: 18 Dec 2018, 5:05 PM
Automatic resolution.
Service affected: Unitask

Start: 18 Dec 2018, 5:00 PM
End: 18 Dec 2018, 5:05 PM
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Soefile OS patching

Resolved
Soefile will not be available during the patching
Resolution: 16 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: File Serving - Unix

Start: 16 Dec 2018, 7:00 AM
End: 16 Dec 2018, 8:00 AM
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SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 15 Dec 2018, 8:00 AM
End: 15 Dec 2018, 10:00 AM
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SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 9:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 15 Dec 2018, 7:00 AM
End: 15 Dec 2018, 9:00 AM
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Staff Email Delivery Delays

Resolved
There is currently an issue affecting office 365 mail delivery for some UQ staff members.

ITS are currently processing the delayed email backlog, and intend to have this issue fully resolved shortly.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Update: 15 Dec 2018, 1:11 PM
All backlog emails have now been processed. This issue is now resolved.
Update: 14 Dec 2018, 8:46 AM
Mis-directed email is now being resent in batches. This process should be completed today. ITS apologises for the inconvenience.
Update: 13 Dec 2018, 8:15 AM
The mis-configured mail rule has been rectified but there are still some residual issues. Emails were being redirected into the CRM. These are now being manually redirected to the intended recipients.
Update: 13 Dec 2018, 8:09 AM
The mis-configured mail rule has been rectified but there are still some residual issues.
Update: 13 Dec 2018, 8:03 AM
Event was caused by a mis-configured mail rule.
Service affected: Office 365 Sign On

Start: 13 Dec 2018, 7:49 AM
End: 17 Dec 2018, 8:49 PM
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Deployment of new process version - Withdrawal Without Academic Penalty

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* New version of the Student Administration process
Withdrawal Without Academic Penalty with SI-net update feature will be released.
Resolution: 12 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 12 Dec 2018, 7:30 AM
End: 12 Dec 2018, 8:00 AM
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Maintenance of Unitask

Resolved
Permissions for new APIs are going to be set in preparation of the release of new processes.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 11 Dec 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Dec 2018, 5:00 PM
End: 11 Dec 2018, 5:30 PM
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ITS JIRA not available

Resolved
ITS JIRA is currently not available.
ITS Technicians are investigating.
Resolution: 11 Dec 2018, 10:06 AM
A corruption that occurred on a Jira plugin configuration was corrected.
Service affected: ITS Jira

Start: 11 Dec 2018, 6:45 AM
End: 11 Dec 2018, 10:06 AM
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RDM Cloud intermittent service disruption.

Resolved
Several issues are impacting RDM Cloud.

Issues reported:
Files cannot be uploaded
Changes to file can not be made
Internal Server Error displayed on sync client and through the web site.

R drive remains unaffected.
Resolution: 4 Dec 2018, 5:00 PM
RDM Cloud upgraded.
Service affected: UQ Research Data Manager

Start: 3 Dec 2018, 9:28 AM
End: 4 Dec 2018, 5:00 PM
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